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Midwest Express Clinic

4.6
  • Doctors
  • Willowbrook, IL

About this business

HealthcareDoctorsFamily Practice

Location details

40 75th St, Willowbrook, IL, 60527, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 8:00 p.m.
Tue8:00 a.m. to 8:00 p.m.
Wed8:00 a.m. to 8:00 p.m.
Thu8:00 a.m. to 8:00 p.m.
Fri8:00 a.m. to 8:00 p.m.
Sat8:00 a.m. to 6:00 p.m.
Sun8:00 a.m. to 6:00 p.m.
4.62,829 reviews
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Cindy C.'s profile image
Cindy C. 
rating
12 years ago

This place was amazing. Doctors were excellent and very caring. They also really cared about the patients there. The office was immaculate with a great staff. I am lucky the opened up near where I live. 

Dawn K.'s profile image
Dawn K. 
rating
3 months ago

Don't take your kids here. Np Natalie Sanfratello works there And makes assumption without an exam and also misrepresented herself as a doctor. She messes with people's lives with impunity. How many other people has she done this too. 

Matthew S.'s profile image
Matthew S. 
rating
5 months ago

Mark W was not the quality of healhcare professional that I would trust with my privacy or well being. I will be using other urgent care options in the future. 

Rozalynn B.'s profile image
Rozalynn B. 
rating
2 years ago

I was sent here from the Aurora location, which needs to train the staff here, at this location *eye roll* I came in for an ultrasound, and the tech was VERY unpleasant! My visit was today 7-19-24 at 605pm. If I hadn't had to go to the emergency room, the review would've been written right in their parking lot. I walked in at 555pm. My appt per the Aurora location was for 6 pm. There were 2 people at the front, neither assisted or spoke until I stepped around a couple who had already been seen and were receiving aftercare in... read more

Business response:

Rozalynn, we are extremely sorry to hear about your disappointment. At your earliest convenience, please call us at 312-212-8124 or fill out the patient feedback form on our website so we can hear more details on how we can improve. Thank you and we look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/ 

Reese C.'s profile image
Reese C. 
rating
2 years ago

I've been to this place probably 5/6 times in the last year because i am quite honestly always sick. First of all, I love that most of the staff is female, they really do their best to listen to your considers. I've seen people get super nasty with people at the front during extremely busy times and every time the staff handles it with such care and patience. The Medical field is so hard right now, these people are tired and every time no matter how shitty I leave with a sense of closure and care that I believe is hard to fi... read more

Business response:

Thank you so much for your review of Midwest Express Clinic, Reese! We truly appreciate the feedback and hope to hear from you again. 

Alonzo M.'s profile image
Alonzo M. 
rating
3 years ago

This place has no customer service and not welcoming. Don't rely to set up a on-line appointment, it's useless. All it does is put you on a list for the Cattle Call appointments with the walk-ins. 

Business response:

Alonzo, we are extremely sorry to hear about your disappointment. At your earliest convenience, please call us at 312-212-8124 or fill out the patient feedback form on our website so we can hear more details on how we can improve. Thank you and we look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/ 

Martin P.'s profile image
Martin P. 
rating
3 years ago

This place is terrible. Lost my partners urine test two times!!! Who knows if the third was really hers. Made us drive to Aurora for an X-ray. Said nothing was wrong. Went somewhere else and found out there was a cracked rib. They charged us for all this garbage of course NEVER AGAIN. I can't pick negative stars or else I would 

Business response:

Dear Martin, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please call us at 312-212-8124 or fill out the patient feedback form on our website at your earliest convenience. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/ 

Bridget R.'s profile image
Bridget R. 
rating
3 years ago

This place has down hill, fast. Saturday morning I checked in before arrival and when I get there, I was standing at the front for 5 minutes before the two girls even acknowledged me because they were too busy talking about nothing important. An hour goes by, mind you it's not even busy, finally called in. Another hour later, after being in a freezing room. I see the doctor, she tells me they will take a blood test and someone will be right in. Another hour later the doctor comes back irritated that nobody came to do blood... read more

Business response:

Bridget, we are extremely sorry to hear about your disappointment. At your earliest convenience, please call us at 312-212-8124 or fill out the patient feedback form on our website so we can hear more details on how we can improve. Thank you and we look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/ 

Judy D.'s profile image
Judy D. 
rating
3 years ago

An Update here. In their response to my review Midwest Express advised med to fill out the form, which I did. So after I submitted that form the representative from Midwest Express called me back on 4/12/23. However, she could not figure out how to process the refund and asked if she could call me back with an update. Today is June 7th and I am still waiting for that call back and for a refund. Mind that in about a month I will be "celebrating" a 1 year anniversary of Midwest Express enjoying my free money. 

Business response:

Dear Judy, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please call us at 312-212-8124 or fill out the patient feedback form on our website at your earliest convenience. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/ 

Frequently asked questions about Midwest Express Clinic

How is Midwest Express Clinic rated?

Midwest Express Clinic has a 4.6 star rating with 2,829 reviews. 

When is Midwest Express Clinic open?

Midwest Express Clinic is closed now. It will open at 8:00 a.m.