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Midwest Express Clinic
- Doctors
- Willowbrook, IL
About this business
Location details
40 75th St, Willowbrook, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Abysmal! I felt chided for suspecting I had a certain illness, was told I didn't have it, but I do indeed have it. I was literally laughed at by the practitioner and hung up on, on the phone repeatedly. No follow up or apologies either for the misdiagnosis. Save your money. Go some place reputable with good care.
Business response:
Dear S.R. B., thank you for bringing this to our attention. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
Horrible experience!!! Took three hours and three trips to get a rapid Covid screen. Then, they have the nerve to send a bill. I was referred by a coworker that had been there multiple times and never received a bill. In fact, I knew of NO ONE that was paying for Covid screening in September 2021. What a rip off.
Business response:
Debbie, we are extremely sorry to hear about your disappointment. At your earliest convenience, please reach out to us at 866-495-4006 so we can hear more details on how we can improve. Thank you and we look forward to hearing from you.
WOW THIS PLACE IS A SCAM. I went in for a COVID test a couple months ago. The girl tried doing other tests on me and I specifically said no. Fast forward a few months, I get a bill for extra tests that I specifically asked not to do nor did I receive. I tried calling Patient Services and Patient Advocate department and no one was able to help me. My husband came in the same day for the same COVID test and he did not receive any extra bills. They're just trying to scam people out of as much money as they can get. If you keep ... read more
Business response:
Dear Jackie, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 866-495-4006 at your earliest convenience. We look forward to hearing from you.
These places should really be shutdown. Complete scam and money making philosophy. They could care less about your well being they care about profits. They could be breaking the law by charging $15 for flue shots. If you have insurance it's been written in the ACÁ law that Preventive services should be covered at 100% your suppose to pay nothing. My experience, I wanted to get a blood test for Covid Antibodies. Most places you go in and straight to the lab so you can get your blood drawn. They forced me to have a Dr's appo... read more
Business response:
Dear Eddie, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call our patient advocate number at 866-495-4006 for further assistance. We look forward to hearing from you.
This clinic is an absolute scam and I encourage everyone to avoid it. I scheduled a COVID test and upon arrival asked if I will owe any money for this visit and was told no. I later received a bill in the mail for $170 dollars. When I called the billing department, they sent me to patient advocate. Patient advocate then sent me to billing. Nobody could help so I was forced to pay the bill to avoid being considered bad debt. ABSOLUTE SCAM
Business response:
Hi David, we are so sorry for any inconvenience this may have caused. Please send us a message at marketing@midwestexpressclinic.com with your contact number and someone will reach out to you directly. Thank you.
I would give negative stars if I could. Midwest Express has orrible billing and billing practices. They cannot even do simple things like make a phone call to confirm insurance and coverage. It was a horrible experience. I am covered for my lab test and they won't recognize because they are too lazy to do the work to get the claim money. DO NOT GO TO Midwest Express Clinic. Poor customer service and poor billing dept ! Do not waste your time!
Business response:
Dear Lynn, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call our patient advocate number at 866-495-4006 for further assistance. We look forward to hearing from you.
very disorganized and communication with their patients is virtually zero. just save yourself the headache and go somewhere else there's a lot of health clinics that actually function.
Business response:
Dear Cate, We are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please give us a call at 630-216-9421 at your earliest convenience. We look forward to hearing from you.
I just filed a complaint with the Better Business Bureau. I will also be calling my insurance company AGAIN about being charged for a full office visit to get Covid results over the phone. The first time I called, I was given the cell phone number of some person named Melinda, who was driving at the time, and she asked me to text her the patient name and account number and remind her to remove the $25 copay for results. She didn't. I received another bill yesterday with both charges still remaining, covid test and phone res... read more
Business response:
Dear Susan, We are extremely sorry to hear about this and apologize that our patient advocate did not get ahold of you. Please give Ann Marie a call at 616-229-0995 at your earliest convenience for further assistance. Thank you and we look forward to hearing from you.
DO NOT GO HERE! These people are dishonest and highly unethical in their billing practices. They're charging me $217 for a drive-thru covid test!! They scheduled me for a tele-visit I did not ask for. I canceled it and I said to just email me the results. They did email the results but a doctor called me anyway. I told the doctor immediately that I canceled this tele-visit, so we didn't talk for more than a few seconds - BUT THEY STILL BILLED ME FOR A DOCTORS VISIT!! Then I called the billing dept and explained that I nev... read more
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.6 star rating with 2,754 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is closed now. It will open at 8:00 a.m.