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Midwest Express Clinic
- Doctors
- Willowbrook, IL
About this business
Location details
40 75th St, Willowbrook, IL, 60527, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
It's clean and nice location and convenient that my insurance takes this place, however the service is awfully slow. I waited almost over an hour to see a doctor who made me feel like she was rushing me out and not being attentive. When I called to set up the appointment I had said it was for IUD check. I tell the doctor that because she asked what I was there for to clarify, and she tells me "I don't know how to do that, the nurse practitioner does". I haven't been able to see a doctor in 6 months due to my insurance theref... read more
Brought my son in who was actively getting sick in the waiting room after being here for about 5 minutes. Only one person was here ahead of us (for a physical). I watched as 5 people went in ahead of us, none of whom were here for active illnesses. We were finally called back after a little over an hour of waiting. The receptionist was not comforting or helpful (before, during, or after I cleaned up my son's vomit on himself and the chair) and the nurse had the blood pressure cuff running for about 8 minutes telling him (rat... read more
Yes, the place may be clean and organized. But here it the issue, the personnel (the lady at the front desk and the nurse person who did the triage) have the most driest, depressing personalities ever. First when I called the young lady talked so fast I could hardly understand what She was saying, then when I got their she NEVER made eye contact and told me to grab a clip board and fill out the information. Not hello, welcome is this your first time nothing. I told her I was there for a sports physical for my son she goes ... read more
I took my wife here today because of severe back pain. The only positive about this whole experience was the nurse that was checking up on her. She seemed to be the only one that cared about her condition. My wife was in so much pain that the nurse brought her cold and hot packs, suckers, and water because she almost fainted. How come the paramedics weren't called then? She waited in the room for over 30 minutes to see the doctor. As my wife's back pain got worse and started to spasm, the doctor didn't even bother to c... read more
The service is prompt and friendly, my wait was no more than 15 minutes. However the physician ultimately diagnosed me with the common cold (and he wrote off some of my serious symptoms). I later found out that I had an extremely bad sinus infection, and it should have easily been caught when I had my visit. Will not be coming here again.
Came for an X-ray of my son's ankle. Staff is not very helpful and definitely not friendly. We've been here 2 hours already and still waiting to see the doctor. People have left because they're aggravated with the long wait and lack of communication. Apparently the doctor is busy with a "complicated" procedure so is unavailable to other patients right now. Better off going to the ER
Took my six month old in because he had an infected hang nail. Two people ahead of us. We literally waited two hours here. Two. Hours. When asked how much longer it should take the nurse said she had no clue. Absolutely freaking ridiculous. Left before a dr could even see us.
2/18/2017 had appointment at 12:30pm they got me in to take my weight and blood pressure at 1:15pm then told me wait in a room I waited till 1:45pm no one came to say they were backed up or anything. didn't even see anyone else there. I had to just walk out of there with no answers. Very bad service will never go there again and would not recommend anyone to go there. I had to go pay someone else to tell me I had a cold. I would not even give them 1 star. Should be shut down.
This place is a disaster. DO NOT go here! The facilities are nice but the staff is completely disorganized. My first few visits were encouraging but since then I can tell they are only out to make money and do not care about the patients. They did not even send in a prescription they had told me they would. Walgreens tried to chase them and then I did and they said I needed to come back in as they did not fill the prescription in a proper amount of time. I am sure this is so they can get my insurance to pay for more v... read more
Business response:
Hello Lexie! I wanted to apologize right away because you had to experience a delay in getting the medication necessary for your treatment. Protocols at our facility disallow any provider (Physician/Nurse Practitioner) calling in prescriptions without a face to face encounter, this is simply a tool we use to protect ourselves from liability. On the billing end, we are not allowed to bill as an office visit, we are an urgent care facility. While we do not offer true primary care, a lot of patients use us as a convenient al... read more
Frequently asked questions about Midwest Express Clinic
How is Midwest Express Clinic rated?
Midwest Express Clinic has a 4.6 star rating with 2,829 reviews.
When is Midwest Express Clinic open?
Midwest Express Clinic is closed now. It will open at 8:00 a.m.