MINI

Paul Pittelli 

on DealerRater

7 years ago

I continue to be a Mini owner because Yoni is my service advisor. Everytime I need service (either regular or when one of the magic lights appear), Yoni helps diagnose the problem, explains what needs to be checked or done, and then makes sure my car is serviced as soon as possible. The fact that he checks his voicemail and calls me back on his day off shows his dedication to customer service. 

JasonB17 

on DealerRater

8 years ago

I recently purchased my first MINI. Working with Jake and Adnan was like working with friends. I wanted to test drive a JCW with the manual transmission. The only one they had was the floor model. They said no problem and fired it up and drove it off the floor. The whole experience was truly a positive experience. They were very knowledgeable about MINI and have made me a forever fan. They truly exceeded my expectations, especially for a customer who was new to the brand. 

aammillers 

on DealerRater

8 years ago

Jake, Calvin and Allen all worked together to help me trade in my existing Mini for a newer one. I've been to other Mini dealers and none compared to the service and professionalism I encountered at Mini of Baltimore. They really went above and beyond! 

jaxs144 

on DealerRater

8 years ago

John Mays of Mini of Baltimore not only made my experience rewarding, but stress free. He heard me when I said what I wanted, what I was will to pay, and what my requirements were in a car. He gave me no more no less. It was an easy and streamlined process. I guess that's why this is my third Mini! lol The service department is also one of the best I have encountered. I don't remember the service agent's name I feel so bad as I'm typing because he is really the one who made sure I was 

amrk0001 

on DealerRater

9 years ago

Stopped by to look at some cars and Jason Rourk was very friendly, helpful, and patient over the course of several test drives. He answered all our questions and was easy to deal with. No pressure. And after all that it was no problem that we wanted to go home and think about the model we wanted. When we returned to buy, they walked us through some problems transferring insurance and a misplaced title. Everyone made us feel at home, including Adnan, Clavin, Alison, and Cooper. We plan to be back when my wife is ready to trad... read more

KatCare 

on DealerRater

9 years ago

I just purchased my second MINI, a custom factory order on a 2017 Cooper S from MINI of Baltimore. I should probably also footnote this - I'm a MINIac. Jeff did his best to find what I wanted already in stock somewhere, but when you have a list as specific as mine - down to the color - I knew I was asking for the moon. So, a factory order was the way to go. We paid the required deposit (which was made absolutely clear was non-refundable), and they put my custom order in right away. Tracking the car through production and shi... read more

big mini 

on DealerRater

9 years ago

I just bought my 4th MINI, all from MINI of Baltimore County. I bought this one off the showroom floor. Salesman Jeff Testerman bent over backwards to answer all of my questions, get me a great price on my trade, and get me in the new car for a test drive -- without being pushy. I left a deposit on the car on a Saturday. Picked the car up on the following Monday. And, the process was quick and professional. It is very likely I will buy my next MINI from MINI of Baltimore County. 

jlh117 

on DealerRater

9 years ago

This was by far the best car buying experience I've ever had. My husband and I went in on Saturday to purchase a used Mini for my husband, which we did. We worked with Jeff Testerman, who was knowledgeable, patient, and extremely easy-going. My husband had a blast on his test drives, there were 2, and went home with his vehicle, a Countryman S, that afternoon after a smooth visit with Calvin in finance and chatting over college football in the waiting area with other extremely friendly staff members and Mini drivers alike. W... read more

Kevin2016 

on DealerRater

9 years ago

We just purchased a 2-door hardtop from MINI of Baltimore County in Towson, MD. Could not be more pleased with our vehicle (my wife and I compete to be the driver) as well as with the service we received. Jason Rourk was terrific in all phases of the process and transaction. Even the service staff were helpful! We recommend this dealership highly!