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MINI
- Automotive
- Towson, MD
About this business
Location details
720 Kenilworth Drive, Towson, MD, 21204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 4:30 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Mini in for routine service. No issues.Fast, though. As..." Mini in for routine service. No issues.Fast, though. As always a good experience...and they always know your name. The Mercedes dealer never did.
Business response:
Thank you for your 5-star review. We're always happy to see you. Thank you for continuing to service at MINI of Baltimore!
"Working with Casey was a breeze. No pressure. And she was..." Working with Casey was a breeze. No pressure. And she was very knowledgeable. However, I didn’t appreciate the big sales pitch and pressure from Robert to buy add-on services.
Business response:
Thank you for your feedback! We're glad Casey made buying a MINI such a great experience. We're sorry you felt pressured into buying additional services. By no means was that our intention! We just want to ensure you have all of your options presented to you. Thank you for choosing MINI of Baltimore and happy motoring!
"Once again Allen Rolocut was a pleasure to deal with...." Once again Allen Rolocut was a pleasure to deal with. Friendly and always going that extra mile to help make my experience first rate. Love dealing with Allen, super knowledgeable, honest and explains everything in detail. Highly recommend.
Business response:
Hello Kent! Thank you for your lovely review of Allen. Ensuring that you receive the ultimate MINI service is our number one goal. Thank you for your recommendation!
"I’ve gotten great service from Yoni and the service team..." I’ve gotten great service from Yoni and the service team at Mini of Baltimore` County. Easy appointments, on time service, pleasant waiting area and great conversation with Yoni. In and out, easy, done.
"Yoni and his team once again were very responsive, easy..." Yoni and his team once again were very responsive, easy to deal with, and took care of me and my Countryman with the same attention and speed I have come to expect.
Business response:
KW - We truly appreciate your feedback regarding Yoni! It was a pleasure servicing your MINI. Thank you for trusting MINI of Baltimore with your service needs!
"Allen Rolocut is my Mini service advisor. Allen, and Jeff..." Allen Rolocut is my Mini service advisor. Allen, and Jeff (best mechanic ever), keep Hulk (my green countryman), and I rolling along. Having a trustworthy auto service department, is essential to me. I drive from Montgomery County, Maryland to Towson to service Hulk, because of Allen. Mini of Montgomery County's service department can't hold a candle to them.
Business response:
Hi Agnes, Thank you for your amazing feedback! We're happy to read that Allen and Jeff continue to keep your "Hulk" running at its best. Thank you for driving from MoCo to see us! It is always a pleasure!
"Mini of Baltimore County has been servicing our Mini..." Mini of Baltimore County has been servicing our Mini Cooper R57 for over 5 years and Allen Rolocut has been our consistent service representative. The dealership has done an outstanding job adopting new technology to document walk arounds using video and SMS texting to stay in communicate with their customers. Outstanding!
Business response:
We're so happy that we've had the opportunity to service your MINI for the last five years! We truly appreciate your loyalty and we hope to keep earning your trust for the next five years!
"Thank you for the great service and politeness. He..." Thank you for the great service and politeness. He explained what work was performed. A video was submitted of the inspection of the car which revealed the car was in very shape.
Business response:
Thank you for your kind feedback. We're glad you were impressed with the video inspection of your MINI. We want your experience to be as thorough as possible. Thank you for choosing MINI of Baltimore for service!
"I live over an hour and a half away. I will only come to..." I live over an hour and a half away. I will only come to Mini of Baltimore to service my Countryman. The best place ever!
Business response:
Wow - Thank you Nichole, for driving an hour and a half away for our service! We're glad we earned the right to have you part of our family. Thank you for your recommendation!
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.9 star rating with 2,859 reviews.
When is MINI open?
MINI is closed now. It will open at 7:30 a.m.