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MINI
- Automotive
- Kennesaw, GA
About this business
Location details
2275 Barrett Lakes Blvd NW, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
They are a bunch of thieves. From Colombia I bought a screw piece that I need for a DS3 which has the same motor of a Mini and they now say that they dont have any kind of transation from me; they only lie, lie and lie. Please every body should know that MINI OF KENNESAW can not be trusted. Extremly bad service.
Business response:
We apologize for your recent experience at our dealership. We always strive to give our customers the best service, and we missed the mark with you. Could you call our general manager Amanda Sarley at 678-496-9565 to let us know how we can make things right? Thank you.
My husband and I drove for an hour and half to this dealership and met with a very hard working salesman who'd only been with MOK for three weeks. We arrived around 5:00 (they close at 8:00) drove three pre-owned cars and finally found one that we decided met our needs. We sat down at the saleman's desk and my husband asked what was the bottom dollar that would buy this car. Our salesman said he'd check with the manager. He came back and he was noticeably discouraged and apologized but the car had just been sold. Ok? But the... read more
I recently purchased a used vehicle from MOK. Unfortunately, I did not have a good experience, which was very surprising given the brand and Nalley name. However, they did not do what they stated they would repair after the sale of the vehicle. Nor did not honor the agreed upon 72 hour window to work through issues with the vehicle, which was only compounded by the fact that they do not allow a pre-purchase inspections. Buyer beware! Do not purchase a vehicle from any dealer that does not allow a pre-purchase inspection.
Business response:
We apologize for your negative experience with us on your last visit. We have high expectations for delivering great service every time and we are sorry that we did not meet that goal with you. We are always looking to improve in any way we can. To help us out, could you contact me personally on my mobile phone at 678-496-9565.
Alan, my salesman was amazing, he was incredibly kind and hospitable throughout my entire buying process and put me at ease immediately. Thank you for the good buying experience Alan! However..... whoever did the “inspection”, failed. I am beyond angry. I bought my used vehicle from them right over a week ago... and am now having to lay out well over a thousand dollars to repair major safety concerns that the vehicle should not have been sold to me with. I really want to recommend them because of how great Alan was, I honest... read more
Business response:
We’re concerned by your review and would love the opportunity to have it addressed to you. Your satisfaction is extremely important to our company. Please reach out to me personally on my mobile phone at 678-496-9565.
Do not buy the extended warranties, total waste of money.Sold me a 6 year/100,000 mile warranty that turns out to be only a 2 year. 6 year starts when car was first sold. totally misleading.
Sales department is great - Service Department is horrible - customer service is not their priority at all.
So you only have one chance to make a 1st impression. We received a letter about a recall/repair that needed to be done on my 2018 Mini, bought from Mini Kennesaw. My husband asked about an oil change, was told both could be done, and James made an appointment for me today (7/6/18). We chose a day I was off work, made special arrangements to take the puppy to doggy day care ($30) and I set off on my 17 mi one way trek from Smyrna to Kennesaw. Once there I was first told it was too early for the "free" oil change. Hmm. Why wa... read more
Business response:
Hello Kristi. I will be reaching out to you by phone shortly. My name is Rob Kelly and I am the service manager here.
The customer service I received from the service department was appalling. I brought the car in to have a bumper guard installed. I was there over three hours for an oil change, and told to come back the next day for the bumper guard. The following morning I called ahead and was told to come in, but when I arrived, they said the part had not come. I came a third day to have it installed, and then had to come in again because one of the clips that holds it in place was missing. The bumper guard came off less than a week later... read more
Sooo... I built my Mini from the ground up, had to wait for it to be shipped. So basically this is a brand new vehicle. 1. Ok, great they smile in your face and act as if you are family. 2. I get to the dealership to pick up the vehicle, they end up getting amnesia from the initial conversation my dad had with the sales manager Randi. 3. Then after Randi tells my father everything is ok and we can proceed. This joker comes back with a slick devilish smile indicating my father was wrong in regards to my tag and registration (... read more
Business response:
This review has been received and acknowledged by our team. We apologize for this experience and we hope you will consider giving us a second chance to provide you with excellent service. Sincerely, Sherman Holland
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.5 star rating with 1,661 reviews.
When is MINI open?
MINI is closed now. It will open at 1:00 p.m.