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MINI
- Automotive
- Santa Clara, CA
About this business
Why Mini PREMIUM TECHNOLOGY IN ITS PLACE. AT YOUR FINGERTIPS. Easy-to-use performance, entertainment and communication technology at your beck-and-call via the intuitive MINI Connected system. Whether you're trying to plug into the world around you with traffic, weather and location updates, or trying to get away from it all by listening to Spotify® and hammering through different driving modes, you can enhance your ride with the push of a button. DRIVE IT AND YOU WILL UNDERSTAND. To put it simply, driving a MINI isn't l... read more
Location details
4201 Stevens Creek Blvd., Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Disappointment Extremely dissatisfied with the level of costumer care.. Not only did it take 2 hours for the service rep to ( call ) and tell us that the battery needed replacement which was why we were there for . Arrived at 11:30 and we didn't leave until almost 3pm. Not once did he give us an update. Once the car was finally ready the service rep failed to go over the diagnostic report with us . So once we got home , their was things detected that could have been taken care of their and then ..
mini service went in for a basic service i live about 45 minuets away on a good day, i get home after having my car there all day on a saturday, and they didn't reset any of my service lights.
Debbie Shepherd Stevens Creek Mini Staff overwhelmed. No one calls you back. They don't tell you when your car is ready so you lose precious days. Or you come in too soon only to find that they need another day.
Really terrible test driving experience service Really terrible test driving experience service today. After knowing my purchase plan is next year, here is the conversation - "Sir, Can I test drive the new 2020 Cooper?" "No, you are not going to purchase one until next year, right?" Declining with questioning customers? that's so rude.
Experience tainted by a terrible service rep I am sad to report that I had a very disappointing experience with Mr. Hector Salceda. I arrived early for my 11am service appointment because of a clicking noise and was promptly received by Mr. Salceda. I was told to expect service to be completed by 4-5pm the same day. I received a courtesy car for the day. Five hours later, come 4pm, I return to the dealership expecting service to complete soon. By that point, I had received absolutely zero communication from Mr. Salceda on th... read more
Mini Cooper S Convertible I took m car in for an oil change and wheel alignment
Mini of Stevens Creek feedback The customer service is really bad and they charge you a lot of money without repairing anything at the end
Bait and Switch I'm a bit bummed out about how the process went. I think they bait and switch prices and use the same kinds of techniques sales people use to bamboozle me into feeling okay about paying too much for repairs. Dropped off the car with an initial estimate of around $4K. Service people were communicative but after three days of back and forth to get a firm estimate they came back with a quote of $4,500 to replace a clutch and flywheel in a 2006 mini and another $4,000 to replace a strut and CV joint. I looked onl... read more
Bad customer service Although I know ask them refund unuse extended care is difficult never imagined they can asked customer leave and throwing documents on the table rudely! Also they are used to call police come let you leave! Just because you already own a mini and one person will not have more mini in his wholelife. So they can treat you in bad attitude. The sales manager just like a rogue if he can’t get any benefit from you！ what’s is true we will not have a mini cooper again they really get extra money they want but t... read more
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.4 star rating with 2,864 reviews.
When is MINI open?
MINI is open now. It will close at 9:00 p.m.