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MINI
- Automotive
- Santa Clara, CA
About this business
Location details
4201 Stevens Creek Blvd., Santa Clara, CA, 95051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Disappointment Extremely dissatisfied with the level of costumer care.. Not only did it take 2 hours for the service rep to ( call ) and tell us that the battery needed replacement which was why we were there for . Arrived at 11:30 and we didn't leave until almost 3pm. Not once did he give us an update. Once the car was finally ready the service rep failed to go over the diagnostic report with us . So once we got home , their was things detected that could have been taken care of their and then ..
Business response:
Hi Jaoquin, we appreciate you taking the time to respond. The staff at MINI of Stevens Creek take our reviews very seriously. If you'd like, please contact our General Manager at (408) 641-4608. We'd appreciate the chance to make your experience a positive one.
mini service went in for a basic service i live about 45 minuets away on a good day, i get home after having my car there all day on a saturday, and they didn't reset any of my service lights.
Business response:
Hi Jamie, we appreciate you taking the time to respond. The staff at MINI of Stevens Creek take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 277-8045 to discuss what we can do to help.
Debbie Shepherd Stevens Creek Mini Staff overwhelmed. No one calls you back. They don't tell you when your car is ready so you lose precious days. Or you come in too soon only to find that they need another day.
Business response:
Deborah, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 277-8045 to discuss what we can do to help.
Really terrible test driving experience service Really terrible test driving experience service today. After knowing my purchase plan is next year, here is the conversation - "Sir, Can I test drive the new 2020 Cooper?" "No, you are not going to purchase one until next year, right?" Declining with questioning customers? that's so rude.
Business response:
Hi, we are deeply disappointed by your experience at MINI of Stevens Creek. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 277-8045 -- we hope to hear from you soon.
Experience tainted by a terrible service rep I am sad to report that I had a very disappointing experience with Mr. Hector Salceda. I arrived early for my 11am service appointment because of a clicking noise and was promptly received by Mr. Salceda. I was told to expect service to be completed by 4-5pm the same day. I received a courtesy car for the day. Five hours later, come 4pm, I return to the dealership expecting service to complete soon. By that point, I had received absolutely zero communication from Mr. Salceda on th... read more
Business response:
Alan, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 277-8045 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Mini Cooper S Convertible I took m car in for an oil change and wheel alignment
Business response:
We are pleased that our team was able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mini of Stevens Creek feedback The customer service is really bad and they charge you a lot of money without repairing anything at the end
Business response:
Mario, we strive for 100 percent satisfaction, and we regret to find out that this was not the case. We'd like the opportunity to turn your experience around. Please reach out to us at (888) 277-8045 at your earliest convenience to discuss how we can turn this experience into a positive one.
Bait and Switch I'm a bit bummed out about how the process went. I think they bait and switch prices and use the same kinds of techniques sales people use to bamboozle me into feeling okay about paying too much for repairs. Dropped off the car with an initial estimate of around $4K. Service people were communicative but after three days of back and forth to get a firm estimate they came back with a quote of $4,500 to replace a clutch and flywheel in a 2006 mini and another $4,000 to replace a strut and CV joint. I looked onl... read more
Business response:
Hi Kenney, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 277-8045 -- we hope to hear from you soon.
Bad customer service Although I know ask them refund unuse extended care is difficult never imagined they can asked customer leave and throwing documents on the table rudely! Also they are used to call police come let you leave! Just because you already own a mini and one person will not have more mini in his wholelife. So they can treat you in bad attitude. The sales manager just like a rogue if he can’t get any benefit from you！ what’s is true we will not have a mini cooper again they really get extra money they want but t... read more
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.4 star rating with 2,864 reviews.
When is MINI open?
MINI is closed now. It will open tomorrow at 9:00 a.m.