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MINI
- Automotive
- Richmond, VA
About this business
Location details
8712 W. Broad St., Richmond, VA, 23294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"As always, Steve was incredible. He did everything..." As always, Steve was incredible. He did everything possible for my brother and me to be able to purchase our first cars! He was extremely attentive and patient with us ensuring that we understood all of our documentation and our new vehicle. He is a great asset to Richmond BMW!
Business response:
We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
"Steve was quick to respond to calls, texts and emails...." Steve was quick to respond to calls, texts and emails. Between Steve and his manager Tommy they helped make the process easy. The car was ready, detailed and waiting for pick up when we arrived. Thank you Steve!
Business response:
Paul, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
"Steven Lerner was very helpful and always responded to my..." Steven Lerner was very helpful and always responded to my texts , calls, and emails very quickly in a timely fashion. Very transparent and friendly to work with and didn't pressure me into buying and made the process very quick for me. Would recommend him to my friends and family.
Business response:
Hi, thank you for taking the time to rate us! You really made our day today.
"We went into Richmond BMW to buy a Hyundai Tucson for our..." We went into Richmond BMW to buy a Hyundai Tucson for our son. Working with Steve was a breeze. We were treated like we were there to buy the most expensive BMW on the lot! Definitely worth checking out, even if you aren't in the market for a BMW!
Business response:
We always appreciate positive reviews! Thank you, and happy motoring!
"Took a leap of faith and purchased a 2019 BMW 230i..." Took a leap of faith and purchased a 2019 BMW 230i convertible to be shipped to Florida after having a relative in Richmond inspect the car. Our sales rep, Nicholas Briley, worked tirelessly over the holidays to complete the transaction. The level of service is exactly what one would expect from BMW. Our car arrived quickly and in pristine condition. Richmond BMW and Nicholas exceeded our expectations. Best car buying experience we have ever had.
Business response:
Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
"If you want a guy to jump hurdles for you, Steve is your..." If you want a guy to jump hurdles for you, Steve is your guy. I couldn’t keep up. The deal was easy and he explained everything that concerned me. He’s also just a nice guy to talk with and share stories.
Business response:
Thank you! We hope to be of service to you again!
"Steve is a wonderful person to deal with. He went more..." Steve is a wonderful person to deal with. He went more than the extra mile to make my experience an extremely pleasant one. He along with Tommy are top notch in my book. You will definitely be please with the service Steve delivers. Robin E.
Business response:
Hello Robin E, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
"I chose Richmond BMW even though I drove 100 miles to..." I chose Richmond BMW even though I drove 100 miles to shop there! The service I received was everything I had expected from their reputation. Steve Lerner helped me find exactly what I wanted, explained a lot about the car’s features before I even bought it. I would highly recommend Steve and Richmond BMW.
Business response:
Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
"Steve Lerner went above and beyond in making my purchase..." Steve Lerner went above and beyond in making my purchase seamless and fun!!! Ask for Steve next time you want the best customer service! Thank you!!! I am so happy with my used 2016 Fiat!
Business response:
Thank you! We hope to be of service to you again!
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.7 star rating with 1,191 reviews.
When is MINI open?
MINI is open now. It will close at 6:00 p.m.