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MINI
- Automotive
- Richmond, VA
About this business
Location details
8712 W. Broad St., Richmond, VA, 23294, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Had the pleasure of working with Steve Lerner, who with..." Had the pleasure of working with Steve Lerner, who with his 14 years of experience, he made the acquisition process flow smoothly. I would not hesitate to recommend Steve as an advisor and believe that the terms we received matched what we were looking for thanks to him.
Business response:
Sandy2, we are delighted to see this rating! Have a great day!
"Steve was great. He allowed me to take my time in..." Steve was great. He allowed me to take my time in deciding on the right vehicle for me with no hassle. He even took time to show me the features on my vehicle before I left the lot. I am very please with my purchase and Steve's assistance. What a great experience.
Business response:
Hi, thank you for your review! Happy motoring!
"Excellent pricing and responsiveness with no pressure or..." Excellent pricing and responsiveness with no pressure or games. Well worth the drive from Northern Virginia to work with Steve Lerner, a personable and friendly sales pro who made the paperwork and delivery process easy. A very positive experience all around.
Business response:
Thank you Gman! We hope to be of service to you again!
"Great salesperson (Justin Parker) who handled everything..." Great salesperson (Justin Parker) who handled everything beforehand, making it very easy when my wife & I arrived. Everything went well ... but there were two glitches that the dealership handled very quickly to its credit!!! First, there was no 2nd key to car and there was no owner’s manual; both issues got addressed quickly and to my satisfaction by the dealership. If there was anything that could have been improved, I would wish that the interior had been detai... read more
Business response:
Hi jbrac, thanks so much for rating us so high! Be safe on the road!
"Richmond BMW was a nice dealership with comfortable..." Richmond BMW was a nice dealership with comfortable surroundings and a no pressure attempt to find us the car we were looking for. Steve Lerner did an awesome job for us and followed up several times as well.
Business response:
We really appreciate this positive review! Thanks so much!
"This kind of review is something I rarely (if ever) take..." This kind of review is something I rarely (if ever) take the time to write but my wife and I had such a uniquely surprising and positive experience working Steve Lerner at Richmond BMW that I felt I compelled to share. First, I never felt like Steve was trying to sell me a car, he listened to our questions and requirements and put options in front of us that matched the information we gave him, making logical suggestions where they made sense. While this is a seem... read more
"Professional and welcoming service from Steve Lerner" Steve was great to work with on our purchase of a Chevrolet Traverse we found online, for sale at the Richmond BMW location. He was thorough and pulled in other team members as needed to assist us with various questions on the vehicle. All of the team members we worked with made this a pleasant experience!
Business response:
Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
"Steve Lerner is a knowledgeable,professional and patient" Steve Lerner spent over two hours with me helping me to understand the complexity of my BMW 550E This beautiful automobile was purchased by my husband who sadly passed away shortly after the purchase. I had never driven the car, and was intimidated by the many options that my husband had chosen. Steve was infinitely patient, and thoroughly knowledgeable about the car. He was careful to make sure I understood all of the safety features as well as the features that mak... read more
Business response:
Karen, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
"Excellent service from Steve Lerner in the sales area..." Excellent service from Steve Lerner in the sales area helping with my BMW lease. Highly recommended. Additionally Paul Taylor in the service department was great to work with and communicated very well. Thank you.
Business response:
Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.7 star rating with 1,191 reviews.
When is MINI open?
MINI is open now. It will close at 6:00 p.m.