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MINI
- Automotive
- Naperville, IL
About this business
Location details
2491 Aurora Avenue, Naperville, IL, 60540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Mike W was very knowledgeable and awesome Mike W was great and explained everything very clearly.
Business response:
Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
Excellence at Bill Jacobs: I like Mike! Mike at Bill Jacobs is a terrific help whatever the issue: he?s kind, explains things thoroughly, and above all honest. He respects a customer?s need to keep a lid on costs. Incredibly well-managed service department! I actually trust this business.
Business response:
Thank you for sharing your thoughts, Jennifer! We are happy to hear that our team provided excellent service to you during your visit! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent Service I took my car to get serviced because the windshield cracked and the man who assisted me was Mitch. Mitch was extremely kind and made sure that my issue was resolved not only quickly, but efficiently as well. He was a very exuberant man with exceptional professionalism. He made me feel very welcomed and so at ease, that I will now request his assistance for all my future service needs. He is the epitome of what exceedingly good customer service is. 10/10 ask for Mitch!
Business response:
Hedaya, your satisfaction is our top priority. It is great to hear Mitch has earned your trust in our business! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very impressed with a service Adviser I purchased a used 2006 MiniCooper S convertible in Chicago 10/06/16 and I took the car to Bill Jacobs for service and to be checked over October 18, 2016 where Mitchel Shefveland was my service adviser and returned November 14, 2016 to have a couple of his recommendations repaired. When I blew my engine in October, 2018 .. I called Mr. Shefveland , and he had my car picked up in Hobart, IN and taken to BillJacobs . They found it has spun bearing, metal in oil and needed to be replaced. ... read more
Business response:
Terry, thanks for your praise and kind comments about our team. It is great to hear Mitch left such a wonderful impression with you! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Bill Jacobs Mini w/ Mike Witkowski I brought my mini in with some technical issues, and the people of Bill Jacobs provided a great service. Everytime I come in, I go to Mike Witkowski. He is the best service advisor, hands down!
Business response:
Hi Christopher, we are very happy to have provided you with such a positive experience! It is great to hear Mike always takes great care of you! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bill Jacobs Mini is the place to go! Aldo in service is awesome! He?s very accommodating and personable and always very helpful.
Business response:
Rosaria, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. We try our best to accommodate all our customers needs. Please don't hesitate to reach out if there's anything additional we can do for you.
Always a pleasure MIKE, Great addition to your service team, vivacious and respectable. Not sure if it's your hiring process or your training but all Service Advisers that I have dealt with have been amazing. Please keep up the positive attitdue and enviroment.
Business response:
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MINI Service Mitch Shefveland is an excellent service advisor and the the work done by crew is top notch. And the facility is is clean with snacks and beverages avalible if you are waiting.
Business response:
Pete, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Bill Jacobs MINI. It is great to hear Mitch took such great care of you! If you're ever in need of more help, please let us know!
Mini Service first time i entered Bill Jacobs Mini I was greeted into the family. Mike was very informative and patient in answering all my questions about my mini's repairs. I came in a few months later to have my Mini's fluids topped off and washed and again was greeted by Mitch and given 1st class service. My next vehicle is sure to be a fabulous Mini and purchased through these wonderful guys who have been so very helpful in just my first year of Mini ownership.
Business response:
Kelly, we're glad to hear you enjoyed your visit. We are glad you found the team knowledgeable and helpful! If you're ever in need of more help, please let us know!
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.8 star rating with 1,819 reviews.
When is MINI open?
MINI is closed now. It will open tomorrow at 9:00 a.m.