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MINI
- Automotive
- Naperville, IL
About this business
Location details
2491 Aurora Avenue, Naperville, IL, 60540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bill Jacobs Mini service Mitch did a spectacular job this morning getting my car into service for warranty work. He was prepared for my appointment and I am extremely happy about taking my car to Bill Jacobs Mini! Thanks Mitch!
Business response:
Hi Mike, we're very happy to hear Mitch was able to provide you with such a positive experience! We look forward to your next visit! Take care!
Awesome service! Had an awesome experience with the mini service staff they are very helpful and kept me informed and updated with my car the whole time! Definitely would recommend servicing your car here! Mitch, Aldo and Mike are awesome service reps and very nice and professional. Great service!
Business response:
Samantha, we are so happy to read such a great review about Bill Jacobs MINI! If you have any further questions, please give us a call. We're always happy to help!
Buying a car at Bill Jacob's Mini Mitch and Rachel took very good care of us. It was emotional for me because my beloved '06 Mini Cooper died on the tollway. I did not buy my first Mini from them, but they have treated us like family. Mitch sent out a tow truck when my husband killed my Mini coming home from work. This was the quickest and easiest experience with buying a vehicle. They also have goodies and drink to help pass the time. It is a very comfortable and friendly place.
Business response:
Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Bill Jacobs MINI
Sales Manager Mitch the service advisor at Bill Jacobs Mini is one of the best advisors at Bill Jacobs. I go to him for all my service needs and trust him to give me proper info and pricing. I was in a pinch because I had a nail in my tire and he got me in fast, put me in a rental so I could go to work and got it fixed that day! Can?t thank him enough
Business response:
Hi Mark, thank you so much for your positive comments about Bill Jacobs MINI! We are always more than happy to assist you if anything else comes up. Take care!
My Mini Cooper S was down for the count My Mini needed major surgery (timing chain and turbo replaced) and Mitchell Shefveland and the Bill Jacobs team helped me get my mini back running. I can't say enough for Mitch helped and counseled me through the cost shock of the repairs but really reached out and made the experience better than it should have been. Thank you Mitch and thank you Bill Jacobs for going beyond the normal service relationship. This was by far the best experience I have had with major repairs on a vehicle.
Business response:
We strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Bill Jacobs MINI. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Ask for Aldo Aldo is the best! Fast fair and incredibly friendly. Nobody better.
Business response:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Service Advisor Aldo Huerta did an excellent job as my service advisor. Thank you!
Business response:
Hi Margaret, thank you so much for your positive comments about Bill Jacobs MINI! We look forward to your next visit! Take care!
Bill Jacobs Mini is great! Bill Jacobs Mini is Naperville is the best. There are other dealerships closer to me but I MUCH prefer every aspect of their care care. I have purchased 4 minis from them over the past 15 years and could not be happier. My team associate is Mitch and he is great. Keep up the good job!
Business response:
Hello, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Bill Jacobs MINI. We hope to see you soon!
Customer Had a very pleasant experience with Aldo Huerta, the service advisor, who was filling in for my regular advisor, who was not available at that time. Aldo took care of all my concerns, got the car in and serviced, provided me with an excellent loaner; he also took care to make sure I got the fair prices for the work performed; kept me informed as to progress. All in all I felt very comfortable and relaxed throughout the entire experience. Actually he and Mitch Shefveland, my usual service advisor, worked very well to... read more
Business response:
Hello, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Bill Jacobs MINI. We hope to see you soon!
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.8 star rating with 1,819 reviews.
When is MINI open?
MINI is closed now. It will open at 9:00 a.m.