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MINI
- Automotive
- Naperville, IL
About this business
Location details
2491 Aurora Avenue, Naperville, IL, 60540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great service I brought my 2013 Mini in for service after it had been damaged from driving in a construction zone. I had two bent wheels, a blown out strut, damaged wheel well liners, on top of needing transmission service and a new thermostat. Mitch was my service adviser from the start and I had nothing but problems with my insurance company while trying to get my car taken care of. He did everything in his power to try and fight my insurance so I had less to worry about. Other than that, he had my car parts ordered and in... read more
Business response:
Michael, we are very happy Mitch could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Yearly service - oil change etc. I filled out a rating saying that Rich always helps me but his name is Mitch. He is always nice and he usually helps me when I bring my car in for service. This is the third car I purchased at Bill Jacobs.
Business response:
Jonilyn, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bill Jacob Mini of Naperville I love this dealership as much as one can love a car dealership but the reason I keep coming back is due to the customer service I get from Mitch Shefveland in the service department. I have been coming here since 2009 and my service since Mitch came on board has been over the top! Professionals and attentive to the car and communication about what is happening is over the top as well as the results. He always treats me and my car as if we are family. Thanks for going the extra mile each visit. ... read more
Business response:
Thank you so much for your positive comments about Bill Jacobs MINI! If you have any further questions, please give us a call. We're always happy to help!
Recommend Bill Jacobs mini service center I have purchased several cars through Bill Jacobs. And the buying process has always been hassle free and fair. I have also had my car serviced consistently in their service center. The past few years my service rep has been Mitch Shefveland. Mitch is great! Besides being knowledgeable about my Mini and it’s service, he’s always on time with my appointment, keeps me updated while my car is being serviced and provides great customer service overall which these days regardless of indus... read more
Business response:
Thanks so much for this great review and recommendation! If you have any further questions, please give us a call. We're always happy to help!
Great service!! Yet another excellent experience with Mini of Naperville!! Mitch Shefveland always goes out of his way to make sure my car is done right the first time and on schedule. Thank you Mitch!!!
Business response:
Hi, thank you so much for your positive comments about Bill Jacobs MINI! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Service for my Mini Cooper I always receive incredibly good service at Bill Jacobs for my Mini. I would not even think of going anywhere else. Mitchell S. is the best when in comes to keeping me informed about my car.
Business response:
Thank you for sharing your response to the quality of service our staff provides! Please let us know if there is anything else we can do for you; we are more than happy to help!
Bill Jacobs Mini is the way to go!!! First of all, I would like to say thank you to Aldo Huerta for showing us such wonderful customer service. He seemed very confident with every detail about all questions we asked. He was very professional, polite and treated us like people, not dollar signs. I like that I can come into the dealership and know that there are employees, sales people, that actually care about What we want, and are interested ,along with the questions that We may have. It can be frustrating trying to find the... read more
Business response:
Olivia, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you.
Great choice I got excellent customer service by Aldo. Thanks for the new mini!
Business response:
Ashley, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs MINI!
Mitch The Man Mitch always takes care of myself, my son and my car. Best service advisor I’ve seen!
Business response:
Hi Albert, thank you so much for your positive comments about Bill Jacobs MINI! We hope to be of service to you again in the future. Best wishes, Bill Jacobs MINI
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.8 star rating with 1,819 reviews.
When is MINI open?
MINI is closed now. It will open at 9:00 a.m.