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MINI
- Automotive
- Naperville, IL
About this business
Location details
2491 Aurora Avenue, Naperville, IL, 60540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bill Jacobs MINI Mitch Shefveland keeps us coming back for ALL of our MINI needs. He does a "top job" in keeping us happy and our MINI Cooper running at it's BEST!!!
Business response:
Victoria, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Bill Jacobs MINI Representative is very knowledgeable with courtesy.
Business response:
We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out! Take care!
Great service every time When my new car of three days had a flat tire, I was frustrated. Mitch at Bill Jacobs did everything he could to get me and my new Mini back on the road. I would highly recommend Bill Jacobs to you.
Business response:
Thanks for the positive feedback and recommendation! If you have any further questions, please give us a call. We're always happy to help!
Best service experience Respectful, knowledgeable, and friendly service writer (Aldo Huerta). After dealing with a rude service writer from another dealership this was a dream.
Business response:
Gavin, thank you for your kind review; we are happy to pass along your comments to Aldo! Feel free to reach out to us if you need anything. Have a wonderful day.
Erin F. I had a great experience. Aldo was my service advisor. He took me to the technician to be sure we fixed the root of my Mini’s problem. He also set me up with a loaner vehicle to make the repair as seamless as possible. I will definitely be coming back the next time my car needs work.
Business response:
Erin, we are happy to hear Aldo took great care of you! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Amazing dealer with an even more amazing rep! The driver came and hiked my car back to Naperville on Tuesday. It was repaired and ready when I drove in on Thursday. The new windshield was perfectly installed and other issues resolved quickly. Mitch Shefveland is one of the most amazing service reps you have! At any dealer! (I used to go to the St. Louis area, no comparison.) He keeps an eye out for upcoming issues and we resolve them as needed when I am in Naperville. Since I am 2.5 hours away, this is important to me.
Business response:
Thanks for sharing your positive experience with us! It's experience like yours that keep us motivated and working hard for all of our valued clients! Safe travels!
Great Customer Service Taking my car to Bill Jacobs is always a pleasant experience. Mitch, my Service Advisor, is kind and respectful. He has gotten to know and always asks about the family. He keeps me informed. He will always go to bat for me to do the best he can for my car. He even calls her by her name, “Dory” ! You are great at what you do, Mitch!
Business response:
Phyllis, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!
Servicing my Mini at Bill Jacobs Mitch did a fine job explaining the service needed, and gave me options on which items were most essential. He also tried to keep the repairs within my budget!
Business response:
Hi David, we are very happy to have provided you with such a positive service experience! If you have any further questions, please give us a call. We're always happy to help! Until the next time we meet, take care!
Mini service. Our sales rep is Mitch. He is ALWAYS beyond awesome. He is not only professional, he is caring, kind, helpful and VERY good at following up and keeping in touch with everything going on with the car. He even checks back with us to make sure how things are going with the car after we’ve had service. I’ve had several “emergency” warming lights come on and he immediately takes care of me each time with no hesitation. You can tell he cares about me as a person and not just a customer he’s trying to make extra money... read more
Business response:
Julie, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out! We hope you have a great day!
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.8 star rating with 1,819 reviews.
When is MINI open?
MINI is closed now. It will open at 9:00 a.m.