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MINI
- Automotive
- Signal Hill, CA
About this business
Location details
2998 Cherry Avenue Ste A, Signal Hill, CA, 90755, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Service Department Lied To Me I am very unhappy with what happened at this dealership after I started a new lease on a mini cooper. This happened over 10 months ago now and the manager has told me and my mother that they want to "make it right" but have yet to do so. I live in San Diego and that is where I purchased my car. I drove up to Orange county to pick up my mom from the airport because we were going on a road trip. This was the first time I drove my new car a long distance since I had got it. The air pressure in the ... read more
Didn't take responsibility Glove box lock is broken from the airbag recall. Dealer wants 500 dollars to fix it.
Business response:
Hi Barry Citron, we regret to hear that you are displeased with your recent experience with us. Please reach out to us at (877) 514-7977 when you can so we can address this situation directly. Thank you and have a great day.
Customer support Very bad experience with this agency I understand the situation we're going through but I never had a contact after I ve negotiated a sincerely bad service
Business response:
Frankie, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (877) 514-7977 at your earliest convenience and we will do our best to resolve this with you.
Service/repair Very disappointed with serviced/repaired to my car, this April 17,2020 at Long Beach BMW.
Business response:
Hi Priscilla Galicia, we regret to hear that your recent experience was anything less than exceptional. We would like to have a better understanding about your experience. Please reach out to us at (877) 514-7977 at your earliest convenience and we will do our best to resolve this with you.
Service is not all that Meh, I?ve had better service at other dealerships. This felt like I was begging to spend my cash. Never again.
Business response:
Hi Lawrence, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please contact us at (877) 514-7977 so we can understand your situation better in order to try and turn your experience around. Thank you, Long Beach BMW
Quality Product and Repair, Mediocre Service! I expected better customer service than what I received at a flagship store. I understand every customer service rep has there priority customers. However, I also know that you cant look at someone and know what kind of customer they will become. Very appreciative of the covered loaner wish I wouldve known upfront that there was a deposit required. When, I received my car my rep wasnt around and even today I hacent heard any feedback on anything else that I should make note of. F... read more
Business response:
Hi Rodney Gooden, we appreciate your honest feedback, as we are always looking for ways to improve. We hope to be of service to you again in the future. Best wishes, Long Beach BMW
Dissatisfied Redondo Beach This is the third negative review I’ve written with no resolution. Now you’re asking me to call you again. Last time I was asked to call I did. I went through the entire explanation about how I was misled that both keys had been given when the original owner turned in the car. Mr. Rodriguez promised he would call me back in a couple of days, it’s now going on 2 months and now I am being asked to call them for the third time. To get the run around again. Why can’t a million dollar dealership take re... read more
Business response:
Dissatisfied - We understand your frustration and want to help you get this resolved. Our previous responses have included a number to call, but that does not seem to have worked out. Please email your name and contact info to our General Sales Manager Jason Serot at Jason.Serot@longbeachbmw.com and we will contact you directly to work toward a resolution. Please take the time to do this so we may better assist you moving forward. Thank you, and we look forward to turning your experience into a positive one.
Cert. Medical Asstant Repair cost is outrageous warrantees are overwhelming with the cost so I can only keep the car for four years and then sales
Business response:
Hello Rita Miranda, thank you; we appreciate your feedback!
Still waiting for a call back from Mr. Rodriguez After the worst experience ever buying a luxury vehicle from Long Beach BMW and writing my previous review. To sum up. I am still waiting for Mr Rodriguez to call back. His promise was to call me a week later about the second key for the car that seems to have been lost by the dealership. I priced the cost of the key and it’s about $900.00. It’s now been over a month and no call back from Mr. Rodriguez. It seems that all Long Beach BMW wants is to sell cars and not take respon... read more
Business response:
Dissatisfied, we regret to hear that your experience with us was not a more positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (877) 514-7977 when you have a chance. Thank you, and we look forward to hearing from you.
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.5 star rating with 3,075 reviews.
When is MINI open?
MINI is open now. It will close at 9:00 p.m.