This profile has been claimed by the business owner or representative.
MINI
- Automotive
- Houston, TX
About this business
Location details
10000 Southwest Fwy, Houston, TX, 77074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Do not rely on Momentum's web page used car ads I spent a frustrating few hours emailing Mr. Vela about a specific used model listed on the Momentum web page, an X3 35i. I guess product ads are just a way to get you to the dealership. Mr. Vela was prompt in requesting my credit information. Though six hours after my first email the tactic appeared to be switching me to an X3 28i; coincidentally there are an abundance of choices of the 28i. I will not again trust their internet sales.
They never responded to my inquiry I inquired about a used Land Rover via Cars.com. I never heard from anyone at the dealership so I drove to the dealership to see for myself. I walked around the front of the lot and could not find the car, so I asked a sales person if the white Land Rover has already been sold. His response was "We have too many cars, I don't have them all memorized". So I said I would look myself if he could tell me where it would be parked and he pointed to a back lot. I walked towards the back lot but a ... read more
Very dissatisfied.... Lack of INTEGRITY Very dissatisfied....From the bottom up. Lack of INTEGRITY!!!
No response to Email about car on website, Spoke with internet sales about preowned, printed what was available. When came to dealership was told website is 2-3 days behind the(possibly applied )updates and the car I was interested in had been sold. Was very interested after test driving another, but could not agree on a price as was told price was nonnegotiable. The next day went to another dealership. Send an email to this dealership that evening to see if car still available(-did not want to make the drive out if not avai... read more
Business response:
Dear Leslie, Thank you for taking the time to provide us with your feedback, as a valued customer your satisfaction is extremely important to us. Our store stands behind the true price model however I apologize for the mis-communication regarding the car you are interested in. I would like to speak with you personally in order to better understand your experience and help you find the perfect car. Please feel free to contact me at your earliest convenience, I can be reached at 713.596.3100 or my email monty.meave@momentumbmw... read more
Poor sale man ship from Troy Trying to buy a 3 series from Troy Mcallister this guy made us test drive the car start the application process requesting a millions documents waiting for days now .. He can't tell us if I being approve or not .. He don't answer or return phone calls .. I really believe Bmw had more professionals than this.
bad business. got the money and never looked back. bought a 2008 bmw x5 from troy at momentum. was told it was in perfect working condition. was sent car fax and various service reports on vehicle. had the vehicle shipped to me in n.c. immediately upon receiving the vehicle there was noticeable noise and vibration. contacted dealer and informed them and was told it needed a wheel alignment. made an appointment with local bmw dealer and was informed of a broken axle, bad bearings, and damaged thrust arm bushing. dealer made n... read more
Sold Cars should be removed more timely Response was great when I inquired about a car and told it had been sold. But as I continued my search the car was still listed for weeks. I also told the Sr. Sales rep they type of car, mileage and price point...but they still insisted I come for a 30min visit to be on their VIP list. Why waste my time coming in if you don't have the car I am interested in (or similar) to show me.
$20K down and still not a luxury experience I bought my Certified Pre-Owned BMW 328i from there. I found it online and flew into Houston to test drive the car. Loved it. My dealer was a shark. Not willing to negotiate, did not offer water/coffee and later bribed me to give all "10s" for the BMW survey. She said if I give all tens she would give me BMW cap or shirt (this should've been included). Needless to say I didn't give all 10s and I never received it. Furthermore, I received an e-mail from BMW Momentum General Manager ... read more
Business response:
Dear Nneka: Thank you for taking the time to leave a review of our dealership as customer service is very important to us. Having spoken to you over the phone and gone into detailed conversations about this issue, we hope that all of your concerns and inquires have been resolved by now. If they are not yet, please feel free to call Anil Matthews, our Finance Director, directly at 713-596-3129. Getting customer feedback such as your review helps us in our constant effort to improve our customer service, so Thank you for leavi... read more
3 weeks in advance Service Reservation Today, I am reserving a service appointment three weeks in advance for a very simple oil-change/state inspection on Monday, October 14, 2013. I will wait for my vehicle in the customer service lobby (great area with excellent WiFi) and provide a review as to whether I had to wait too long for these very simple services in lieu of the fact that I am reserving this appointment three weeks in advance. I have had my vehicle serviced here before and it took way too long.
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.7 star rating with 3,838 reviews.
When is MINI open?
MINI is open now. It will close at 7:00 p.m.