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MINI
- Automotive
- Houston, TX
About this business
Location details
10000 Southwest Fwy, Houston, TX, 77074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
BMW 320i lease The experience was so great, that I sent a personal letter to the general manager. I hope he received it. I did not get a response.
questions on 2003 Boxster S I sent them emails asking details like what color and what kind of transmission. Never heard back, but did here from one of their reps asking when I wanted to test drive the car. Since she couldn't answer, I went elsewhere...........
Business response:
Hi Randy. We sincerely apologize that you did not receive the prompt and adequate customer service that we pride ourselves on. Please reach out to our GM Tommy Kuranoff at 713.596.3100 so we may further assist you. Thank you!
Another disappointing experience at BMW Poor customer service from the moment you get in. They almost make you beg for a loaner, overprice their services, and have poor manners in interacting with customers.
Business response:
Hi David. We are extremely sorry to hear you did not have a satisfactory experience at our dealership. We would appreciate the chance to speak with you further in the hopes we may restore your faith in our store. Please reach out to Tommy Kuranoff (GM) at 713.596.3100. Thank you.
No response. Well, I had hoped to give Momentum 4 plus stars, but unfortunately that's not going to happen. I bought a used vehicle from the dealership a week ago today, and while the vehicle it self is fine, my wife and I had some questions and concerns. We have called the dealership several times and left messages for the salesperson and the manager with no response. Although the experience at the dealership was quick and professional the fact that we can not get a callback has left us with a distaste and the desire not to... read more
Business response:
Hi Yeshia, we sincerely apologize for any inconvenience this may have caused you. We would be more than happy to assist you with any questions or concerns you may be having regarding your vehicle. Please reach out to our GM Tommy Kuranoff at 713.596.3100. Thank you and we look forward to hearing from you.
Services Just an oil change, nothing to really experience. Normal time for a place like this. Coffee was okay, people could be friendlier, service folks such as Luis was very friendly.
Business response:
Hi Randy, thank you for taking the time to leave us your feedback. If we can be of any further assistance please do not hesitate to contact Tommy Kuranoff (GM) at 713.596.3100.
service NOT performed The repair for which I brought the car in for was NOT performed. The front passenger door does NOT properly lock
Business response:
Hello Caren, we are sorry to read you are not pleased with the level of service you received. We would like to speak with you to get more detail. Please contact Tommy Kuranoff (GM) at 713.596.3100 so we may further assist you.
Not enough time in the day I brought my car in for its first service at 1 year. I wanted oil change, wiper blades, maintenance check and repair or wheels (warranty coverage). Explained all of this on the phone. Told should be taken care of in one day and will be provided a loaner. Arrive to appointment, no documentation of wheel repair or wiper blades. Now told wheels take at least 2 days because they send it out. Go to different desk to pick up loaner car... More waiting. Car finally arrives and it is filthy inside. More wa... read more
Business response:
Hi Sarah, we are extremely disappointed to learn that your service needs were not met with the adequate and prompt attention we pride ourselves on. We would appreciate the opportunity to learn more about this situation and work with you on a resolution. Please reach out to our General Manager Tommy Kuranoff at 713.596.3100.
The WORST Dealership The worst experience I have ever had at any dealership. The dealership was cluttered and it did not feel as it were a BMW dealership. I am never going back. I took my car to get serviced and the dealership ripped me off. They focused on having me change the labor intensive parts. A $100 part cost me $849 to change. They also changed several parts that weren't necessary and I had to have those parts removed so that I was not overcharged. If possible I recommend everyone to avoid this dealership at all cos... read more
Business response:
Thank you for taking the time to reach out to us, Bill. We pride ourselves on providing each customer the most accurate diagnoses of their car issues. We would love to talk to you more about your experience, Please contact Tommy Kuranoff, General Manager at 713.596.3100 so we can learn more about this experience. Thank you.
poor service They are very slow and don't have enough staff to handle their clients. I'm not bringing back my vehicle here anymore.
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.7 star rating with 3,838 reviews.
When is MINI open?
MINI is open now. It will close at 7:00 p.m.