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MINI
- Automotive
- Houston, TX
About this business
Location details
10000 Southwest Fwy, Houston, TX, 77074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Felt Rushed The car salesman seemed annoyed that I didn’t come in knowing exactly which car I wanted, and told me to look one up online and have a list. He didn’t want to negotiate a price and I don’t feel I got a good deal.
Business response:
New Beamer, thank you for taking the time to let us know how we can improve. We will use your comments to refine our efforts going forward. Let us know if there is anything further we can do, we are happy to help.
Humiliated costumers Went to the dealership to purchase the i8 My husband and I where ready to test drive the vehicle and Bryan the sales manager didn’t trust us even though he had our insurance and driver license after we had our m4 appraised to trade it in We felt the he was being racist because we are Hispanic it was so humiliating
Business response:
Hi Luz, thank you for providing us with your feedback. We truly appreciate it. If there is anything else that we can do, please do not hesitate to reach out!
Unorganized, unfair and uncaring Was ready to buy a car after my partner saw it. Told salesmen when I would return with gf and drove the 30min to see it. Was told car was in shop. I was also given a trade in estimate for 1/2 of Carmax quote and 1/4 the Blue Book Value. Something needs to change at this dealership for them to be legit and worth doing business with.
Business response:
Hi Unhappy Camper, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (855) 873-0444.
I don't like to be lied too I was promised a second set of keys and when I called back to see when the keys are coming in. The salesman lied to me and said he never promised me that and he said he could not help me and hung up. Wow. Just wondering if that how y'all do business ?
Absolutely terrible dealership I would give half a star if I could. I have been to this location 4-5 times over the past few years for various reasons ranging from general service to more specialized work and each time they have put me through the ringer and found more and more problems to charge me for. Each time I have left with assurance that the next item was covered under warranty and each time I've been back they have miraculously found another loophole to avoid taking care of me. Absolutely abysmal service and I will ... read more
Service I took my car in for service I did have a scheduled appointment. Tim Jue is my advisor & he is wonderful always very attentive to what you have to say about your car. On Friday, October 20, 2017, Tim had to leave but not before he took care of me. Tim informed me that he was leaving & that his co-worker I don’t remember his name, he sits across from Tim that he would complete the process once my car was ready. My car was supposedly taken back at 12:30 P.M. for an oil change. I had another appointment at 2:00 P.M. It ... read more
Horrible Service at Momentum BMW BMW Momentum is filled with unprofessional individuals. My husband was having complications with his BMW X6, so he took it to BMW Momentum and paid a total of $560 for two diagnostics they recommended ($178 for preliminary diagnostic and $380 for an extensive diagnostic). By doing this, they assured us they would be able to appropriately determine the issue to fix and have it running like new. They sent us two separate quotes about 15 minutes apart with a 600 dollar difference. My husband rea... read more
Business response:
Hi Jenny, Thank you for taking time out of your day to review us and call our attention to the extremely poor service and lack of communication you have received from our Service Department. We assure you that we strive to ensure our guests are completely satisfied and their needs are accommodated fully. We apologize that this was not the case and we would love to speak with you directly in order to rectify this situation. Please call our General Manager, Thomas Kuranoff, 713.596.3100 at your earliest convenience. We look fo... read more
Most Unorganized Dealership Ever I understand that buying a car can be quite a process, however, I have never experienced the mess that was my car buying process at Momentum. From having me sign the incorrect paperwork, and needing to FedEX me the correct one to sign, to the MULTIPLE calls to ask me to send proof of residence, something of which they NEVER mentioned they needed while I was actually at the dealership purchasing the car. This in itself would not be a major issue, but I recently moved to a new city and did not ... read more
Business response:
Thank you for taking time out of your day to review us and call our attention to the multiple problems you experienced during your purchasing experience. We sincerely apologize that the service you received did not exceed expectations and we would love to speak with you directly in order to rectify this situation. Please call our General Manager, Thomas Kuranoff, at 713.596.3100 at your earliest convenience. We look forward to hearing from you. -Your Momentum BMW team
Below Average Experience I spent over 6 hours waiting to complete the financing process. I offered to come back later but ended up feeling like a hostage. When I came back later to actually pick up the car I had purchased, it felt like a DIY process. Someone handed me the keys (not my sales person) and pointed to the car. No one did a walk around with me of the car I had purchased or asked if I had any needs or issues. I expected more courtesey and consideration. Maybe I have been spoiled by my past buying experiences.
Business response:
Hi Don, We sincerely apologize that you did not receive service that exceeded expectations during your Service visit. Our staff strives to ensure that each of our guests is completely satisfied after their visit and we would love to speak with you directly in order to rectify this situation. Please call our General Manager, Thomas Kuranoff, at 713.596.3100 at your earliest convenience. We look forward to hearing from you. -Your Momentum BMW team
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.7 star rating with 3,838 reviews.
When is MINI open?
MINI is open now. It will close at 7:00 p.m.