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MINI
- Automotive
- Houston, TX
About this business
Location details
10000 Southwest Fwy, Houston, TX, 77074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Horible experience! Not only did my car have a recall, but they were completely disinterested in repairing it. After waiting on Momentum for over 6 months I got no response. Finally, after speaking with BMW Customer Relations, my part was magically available. Every step of the process at Momentum was either a mistake, rude representative, or poor workmanship. I ended up in a downgraded loaner for almost a month for a "2 hour" fix. They messed up more than they helped. I might buy another BMW but would Never go to Momentum ag... read more
Business response:
We sincerely appreciate you taking time out of your day to call our attention to the lack of communication and the poor service you received during your visit. This is certainly not the type of experience we strive to provide to each of our guests and we would love to speak with you personally in order to rectify this situation. Please call our General Manager, Thomas Kuranoff, at 713.596.3100 at your earliest convenience. We look forward to hearing from you. -Your Momentum BMW team
The worst car dealers ever!!! The worst experience ever! I do not usually write bad reviews but seriously please do not get you in troubles with these unprofessional people, folks! My story is epic and unbelievable! My husband and I talked with Donyell (one of the managers over there) and Tatiana to work on a BMW X1 deal on December 31st, 2016. Regardless the fact that we had not had a chance to look at that BMW X1 car (since Donyel & Tatiana explained that it is under another current owner and she was out of town), we were ... read more
Business response:
Hi Lien, Thank you for your honest feedback and we sincerely apologize that the service and communication you received from our staff did not exceed expectations. We understand your frustration with the notifications you received after the sale was canceled and we would love to have the opportunity to speak with you personally in order to rectify this situation and ensure everything is handled properly with the cancellation. Please call our General Manager, Thomas Kuranoff, at 713.596.3100 at your earliest convenience. We lo... read more
My Experience So I purchased a cash car and the next day the check engine light came on. I brought it back after 3 days and $600 of additional work done on it. I was not satisfied because the light was still on. Ivan P. and Mai N. went far and beyond to help get me out of that car and into something else. I believe in reviews as well as where I spend my money. I would recommend this dealership based solely on the excellent customer service I received.
Business response:
Thank you for the? great review and for commenting on your experience with us! We are so glad that we were able to help you get your vehicle fixed while providing you with service that went above and beyond. We appreciate your kind words about Ivan and Mai and we look forward to doing business with you again soon! -Your Momentum BMW team
Iman sadegh Horrible email reply time. Didn't provide me With a copy of carfax like I asked since I'm out of state and was willing to make a trip to Purchase the viper. Constant run around and no details.
Business response:
Hi Iman, We sincerely apologize for the poor customer service and lack of communication you have received from our Sales Department and we would love to speak with you personally to answer any questions you may have about the vehicle and to rectify this situation. Please call our general Manager, Thomas Kuranoff, at 713.596.3100 at your earliest convenience. We look forward to hearing from you. -Your Momentum BMW team
BMW Enthusiast I have 2016 model and had some issues with the moonroof, it took a week to fix it, !!
Business response:
Thank you for your feedback on your experience with our Service Department. We apologize for the long wait on having your moonroof repaired and would love to speak with you personally regarding your experience. Please call our General Manager, Thomas Kuranoff, at 713.596.3100 at your earliest convenience. -Your Momentum BMW team
BMW Newbie Nice buying experience. If you can sell me a car and not make me angry, you have done an incredible job. It would have been a five star rating had the certified pre owned car been detailed properly. Took delivery of it with stains in the headliner and beach sand still in the console controls and cargo area. Sales representative apologized and took complete responsibility offering another detailing but l live 150 miles away and it's not worth the hassle.
Business response:
Thank you so much for taking the time to let us know about your experience with Momentum BMW. We hope you love your new BMW! -Your Momentum BMW team
BMW service Went to get my vehicle fixed & used warranty. took 2 wks before I got my car back, rep did not call me to tell me what was covered & what was being replaced. I didn't get a call until my car was ready, which was pretty nice just took long & one of the items on my list was not fixed because of the warranty co.
BMW Service I am a little disappointed since I came in thinking service was due at 5K miles a couple of weeks ago and was told that no service was required till 9K miles. My service warning came up 2 days back and then i had to bring in the car, had to wait for a long time to get to speak to a service advisor.
Business response:
Hi there, We are extremely disappointed to learn that your needs were not met with the adequate and prompt attention we pride ourselves on. We would appreciate the opportunity to learn more about this situation and work with you on a resolution. Please contact Tommy Kuranoff at 713-596-3100.
Bad Experience Took my 7 series to check my alignment since my right wheel was inwards after hitting a curb. They claim to have done the alignment and told me i had a problem with the suspension, and knuckles that the right side was lower that the other sides. Took it to another shop and as soon as he lifts the car he sees the tie rod is broken. Just wondering how they missed that and how they performed an alignment successfully on it.
Business response:
Seanoye, thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced visiting our store. This does not sound like the quality of service we pride ourselves on. We would love to speak with you further regarding your experience, please contact, Tommy Kuranoff at 713-596-3100. Thank you once again and we look forward to speaking with you.
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.7 star rating with 3,838 reviews.
When is MINI open?
MINI is open now. It will close at 7:00 p.m.