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MINI
- Automotive
- Glencoe, IL
About this business
Location details
2100 Frontage Road, Glencoe, IL, 60022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"fast and friendly" Fields process is exactly what you want. Prompt attention when dropping off my car for service. Nice loaner car when needed. Communication by text (as I requested as my preference) on status of work and any issues that come up are carefully explained. And easy pick up until as late at 9pm, and my car is freshly and thoroughly washed. And i drive away feeling good about my car. Its a great experience every time. that's why i have been a field customer for 14 years now.
Business response:
We truly appreciate your patronage and thank you for your great rating! It’s our pleasure to serve you. Sincerely, Tony Marino, the new General Manager.
"Very communicative and efficient." Fields tries really hard to make service a good customer experience. From the moment you arrive, to keeping you informed throughout the day and upon pickup.
Business response:
An incredible experience – that’s what we strive for, thank you! If we may improve on future experiences in any way, please let me know. Sincerely, Tony Marino, the new General Manager – Fields INFINITI Glencoe.
"Great Service Department " I've used Fields' service dept about 10 times in the years I've owned my Infinity. I've always felt their service advisors actually act more like an advisor than someone trying to get me to do unnecessary service to my car. I have had particularly good experiences with Juan, who has been so nice to work with the last two times. I have to admit I enjoy taking my car there for service. The breakfast is a nice touch and I get time to work remotely in a pleasant place.
Business response:
Thank you so much. Please feel free to reach out to me directly if there is anything we may do to ameliorate your future appointments here at Fields INFINITI Glencoe. Warm regards, Tony Marino, the new General Manager.
"done right" Everything done exactly as requested. Received text when car ready. Text also suggested additional work with exact costs, so no surprises. And everyone very polite and helpful. Tommy, the service department man in charge of me was great.
Business response:
We’ll make sure to consistently provide you with a 5-Star experience in the future. Thank you! We highly value your patronage and thank you for your business. All the best, Tony Marino, the new General Manager.
"Service Experience " As always, Tommy was welcoming and helpful. He is a pleasure to work with. In addition, he gives me clear info regarding any recommended maintenance. He is respectful with the repairs I choose to allow the service department to take care of. Tommy is quick to allow me, as the customer, to make my own decisions and doesn't push me into doing anything. I have asked his personal opinion in regards to issues with my car. He has spent time with me prioritizing work on the car. I appreciate that about him. He... read more
Business response:
It’s so wonderful to learn our Team provided you with a satisfactory experience, thank you for your rating and your business. Best regards, Tony Marino, the new General Manager.
"Service" Seamless oil change and wiper blades replacement Nice people. Clean facility Kept me updated often No complaints are noted Recommend this dealer a pleasure to work with
Business response:
Our goal on every visit is to provide a 5-Star experience. I’m pleased our Team made this happen for you. Thanks for your patronage. With sincere appreciation, Tony Marino, the new General Manager.
"The best in the Midwest" You won't find a better dealership. Everyone treats you like you're Royalty. I never leave the service area with anything but the knowledge that I was treated fairly, respectfully and that my car was serviced with 100% care.
Business response:
Thank you for your patronage! We’ll be sure to share your rating with our Staff. Fields Matters Because You Matter. With appreciation, Tony Marino, the new General Manager.
"QX60 service" Oil change & tire rotation done to my satisfaction. Breakfast was also served and was complimentary. This is an amenity that probably is not offered at very many dealerships, but is appreciated.
Business response:
I’m elated that our Team furnished you with a great experience. Thank you for the excellent grade! We’re dedicated to providing you with only the best experience in the future. Thanks for choosing Fields INFINITI Glencoe. Respectfully, Tony Marino, the new General Manager.
"Quarterly check up, oil change and inspection" Very efficient service, done rapidly. I did not have a loaner but waited and was out in an hour and a half. Wedding and reception areas were clean and very comfortable
Business response:
In all honesty, it’s a delight to serve your automotive needs. We appreciate your business and your loyalty. Kind regards, Tony Marino, the new General Manager.
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.8 star rating with 1,414 reviews.
When is MINI open?
MINI is closed now. It will open tomorrow at 9:00 a.m.