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Mountain Top Inn & Resort
- Hospitality
- Warm Springs, GA
About this business
Location details
177 Royal Lodge Dr, Warm Springs, GA, 31830, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Bedbugs Bed Bugs!!!! Only Problem but a MAJOR PROBLEM!!! Needs vacumed better, under stuff as well as everywhere else. No staff on duty after normal hours. Nice location Nice buildings and cabins. Nice views
Business response:
Our facilities are meticulously inspected for any type of problems such as these. We apologize if when you moved the furniture around the room you found any dust, as we strive to keep everything in tip top shape. There is an emergency phone at the Lodge where you stayed for after hours emergencies. Thank you for your review.
Okay
Bed bugs in room 8 of the lodge There were bedbugs in room 8 of the lodge. We found one on our bed and didn’t know exactly what it was so we flushed it and dismissed it. Well I woke the next morning covered in itchy bites. At that point we googled the bug we saw the night before and found it was a bed bug. We contacted management 3 times and they kept telling us they found no evidence of bedbugs in the room. I’m sure the next guest will experience the same issue. We have stayed here before and never had a problem, but this t... read more
Business response:
We have exceptional standards and have had 3 inspectors look into your unfounded claims. We are situated in the middle of a state forest and there are many types of bugs that live in this environment. We do our best to keep them out of rooms, however keeping doors closed can avoid situations such as this (especially after heavy rains). Most people with major concerns come and speak with us immediately, not weeks later in a review.
Mt lodge Bed hard and uncomfortable. Pillows flat and not enough of them. Heart shaped jacuzzi tub very tacky bathroom constantly smelled The view
Business response:
Thank you for your review. We strive for excellent guest stays and are constantly updating the property to improve every day!
Okay For $145 a night, I really expecting a lot more. You would think the beds would actually be comfortable.
Business response:
We are sorry to hear your stay was less than expected. We strive for great customer satisfaction and hope to make it up to you.
Poor customer service with no internet, place was clean and pool was nice. We had no internet, when we called about it the first night, we were just told to unplug and plug it back in. That did not work. There was no cell service so we had no way of communicating or looking up things to do in the area. The next day, we called again (twice) and they sent someone out. They attempted to troubleshoot the internet but it still never worked. We were basically told, “that’s too bad, sorry for your luck, these cabins are privately o... read more
Business response:
We strive for excellent customer service. We have a unique property in the middle of a state forest. We provide detailed maps of the area, places to eat, local attractions etc. Our property map is also detailed and correct. We tried resolving your many issues and apologize for any inconvenience.
Will never stay there again and will not recommend it to any one. Arrived at 6:00 P.M. cdt, 7 Eastern time to find that the office was closed for the day and that they had left our check-in materials outside the building in an unsecured box, which was a huge safety issue for four female travelers. The pool was advertised as being open until 8, but it was locked and no pool key was in our envelope so we could not use that amenity. Our room was located at the back of the building in a building that was completely OFF-site, dow... read more
Business response:
You were issued a total refund. Your room was in our lodge, nestled in the state forest with views of the mountain range. Our pool closes at 8p.m. and we lock it for the evening at 8:30p.m. Calling our front desk and requesting a room with a view to your vehicle is recommended as most people like to see the forest rather than their cars. We appreciate our wonderful guests who visit us year after year to enjoy the cozy setting and small town feel.
Poor cabin very dirty
Business response:
Our cabins are cleaned expertly and maintained daily. We apologize the experience was not to your satisfaction.
Fair SHower had black mold in tile and on shower curtain. Got two bags of ice each morning
Business response:
We pride ourselves on excellent housekeeping and strive to make every stay perfect. We wish you had let us know about your issues so we could have addressed them immediately. We'd love a chance to make it up to you! We are noting your file and will do something special on a future stay! If you call our front desk, we will take care of you.
Frequently asked questions about Mountain Top Inn & Resort
How is Mountain Top Inn & Resort rated?
Mountain Top Inn & Resort has a 4.3 star rating with 3,699 reviews.
When is Mountain Top Inn & Resort open?
Mountain Top Inn & Resort is open now. It will close at 8:00 p.m.