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Mountain Top Inn & Resort
- Hospitality
- Warm Springs, GA
About this business
Location details
177 Royal Lodge Dr, Warm Springs, GA, 31830, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
It sucked. The pictures on internet showed room with jet tubs, roomy with mountain view and a fireplace. This room was at most 8x10 reg sized bed, no view, no tub at all. no fireplace. definetly not worth the price we paid.
Business response:
Hello and thank you for taking the time to share your experience with us, Marge. I'm very sorry that the room didn't live up to your expectations, however I think there may be some confusion. It appears that you booked one of the rooms at our Inn when you made your reservation. These rooms do not offer jetted tubs, mountain views or a fireplace. Had you selected a room at our lodge when you were booking your reservation your room would have had some or all of the amenities you were looking for. We strive to provide all of ou... read more
Fair Just too basic Room was small and didn't meet my expectations.
Business response:
Thank you for taking the time to share your experience with us, Kim. We strive to provide all of our guests with the information they need when deciding on what room to book. As such, we have updated pictures and information on all of our booking partner sites, such as Booking.com. Thank you and we hope you have a Happy New Year's. Zeb Alford General Manager
Fair
Very Poor Bad internet The scenery
Business response:
Thank you for taking the time to provide us with some feedback on your stay. I'm very pleased to hear that you enjoyed the beautiful scenery that Pine Mountain has to offer. Due to our remote location on top of Pine Mountain, internet speeds can vary depending on weather and other factors. I'm very sorry if this caused you or your family any inconvenience, and hope that you will return to see us again. Thank you and we hope that you have a happy holiday season! Zeb Alford General Manager
poor choice on our part The accomodations were a mile away from the main campus. No amenities whatsoever.
Business response:
Thank you for taking a moment to leave us a review, Beth. It looks like you selected one of the rooms at our gorgeous Mountain Top Lodge. The Lodge is indeed located approximately 1 mile from our main office as described in the property details. I'm very glad to see that the staff and cleanliness met or exceeded your expectations and hope to see you again in the future! Zeb Alford General Manager
Over priced and not worth the money The bathroom shower, shower curtain and floor had mold and mildew. Very unsanitary. I also had to wait an hour and 45 minutes for my room to be ready as it has not been cleaned when I arrived. There was no breakfast...
Business response:
Judy, thank you for taking a moment to share your feedback with us. Our housekeeping team works very hard to have our hotel rooms ready before 4:00pm, but this is not always possible when our occupancy is high. I'm sorry if this caused an inconvenience to you or your family in any way. Additionally, while we offer our guests many amazing amenities, we unfortunately do not advertise or offer breakfast at this time. Thank you again and we wish you a happy holiday season!
Beautiful view but terrible customer service Room service Cleanineaa of room spider webs and mice Staff was not truthful about room service and towels. For safety need a phone in the room The view
Business response:
Thank you for taking the time to share your feedback with us, Glenda. Our housekeeping staff works hard to ensure that all of our guest rooms are maintained to the highest standard, so please accept my apologies if we fell short. We do provide daily housekeeping service to all of our guests staying at the Lodge or Inn, however our staff will not enter a room if there is a privacy sign on the door. Thank you again and as always, we remain at your service.
Fair There was no toilet tissue in the room, had to drive 20 mins to get some. Pretty view
Business response:
Thank you for taking a moment to share your feedback with us, Ashley. Our housekeeping team provides all of our hotel and lodge guests with toilet tissue, so I’m very sorry if this was missed during your recent stay. Please rest assured that I've shared your comments with our management team and we've taken steps to ensure that something like this does not happen again. Thank You, Zeb Alford General Manager
Very disappointing Thought we rented a cabin and ended up renting a 12 x 12 room which included the bathroom inside the space. Very disappointed for being our anniversary. Thought staff would place us in another size place. Offered to pay any amount for the change. Said they were full but they were not.
Business response:
Thank you for taking the time to provide us with your feedback, Roger. I’m pleased to see that room cleanliness and location met or exceeded your expectations, however I’m disappointed to learn that the room was not quite like you had expected. We strive to ensure that the hotel's information is accurately listed on our booking partner's websites, and your confirmation email should have provided you with the details about the room you booked. I understand your frustration at the situation however we were indeed sold out that... read more
Frequently asked questions about Mountain Top Inn & Resort
How is Mountain Top Inn & Resort rated?
Mountain Top Inn & Resort has a 4.3 star rating with 3,699 reviews.
When is Mountain Top Inn & Resort open?
Mountain Top Inn & Resort is closed now. It will open at 8:00 a.m.