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Mountainside Fitness

4.3

About this business

Location details

401 E Jefferson St, Phoenix, AZ, 85004, United States

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WeekdayScheduleStatus
Mon4:30 a.m. to 11:00 p.m.
Tue4:30 a.m. to 11:00 p.m.
Wed4:30 a.m. to 11:00 p.m.
Thu4:30 a.m. to 11:00 p.m.
Fri4:30 a.m. to 9:00 p.m.
Sat6:00 a.m. to 9:00 p.m.
Sun7:00 a.m. to 3:00 p.m.
4.3408 reviews
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Katy N.'s profile image
Katy N. 
rating
4 years ago

Hands down the best gym ever. Great value. Super clean and everyone is very courteous of each other. 

Business response:

Hi, Katy. We are pleased to hear that you had a great experience! Thanks for taking the time to share your experience. Thanks, Mountainside Fitness 

Patrick S.'s profile image
Patrick S. 
rating
5 years ago

I will never, I repeat never step foot inside a Mountainside Fitness. I was treated so poorly when trying to cancel during covid. They initially refused to let me do so without going in, well there was no way in hell I was going in. Also the CEO was a complete ass when gyms were shut down. Zero respect for that guy. 

Bryan N.'s profile image
Bryan N. 
rating
5 years ago

Back in March of 2020, I had only used this facility once during a one week pass. I have to say I was very impressed with the cleanliness, equipment condition, and the professional staff. Additionally, I applaud everything Tom Hatten and his staff has done to ensure Arizonans continue to have a safe place to workout and stay healthy. I look forward to becoming a member and utilizing your facilities in the hopeful near future. 

Business response:

Thank you for your review Bryan. We are so glad that you plan to join MSF! 

John B.'s profile image
John B. 
rating
5 years ago

Really miss going here. There's a staff member whose name I'm going to misspell, ("Jaminica"?), she has a great smile and is so pleasant to be greeted by or chat with whenever I go. Such a cool location too, always space, never crowded. One negative that is not at all the gym's fault, the D'backs employees are a little pretentious and rude at times. Slamming doors behind them while staring at you as if you're going to try to run in behind them and steal Chase Field. Relax guys. Oh and another negative, the maintenance man go... read more

Goatie M.'s profile image
Goatie M. 
rating
5 years ago

Great staff and management, they're constantly working hard to comply with social distancing standards!! 

Business response:

Thank you for your review. We can't wait to see you back at MSF! 

Emily H.'s profile image
Emily H. 
rating
5 years ago

Beautiful gym with friendly staff, very accommodating especially Jamie, the regional manager! Love the amenities and locations! 

Business response:

Emily - Thank you for bringing this to our attention. Please reach out to our team at marketing@mountainsidefitness.com so we may arrange a time for us to connect. Our team is focused on turning your experience around and would appreciate the opportunity to do so. We look forward to speaking with you soon. 

Nick V.'s profile image
Nick V. 
rating
5 years ago

Gym is always clean and orderly. Same with the restrooms. Staff is always wonderful and super helpful. Great gym with a few minor exceptions. First, a lot of the equipment is older and falling apart. This gym could really use an update. Second, there is some wasted floorspace. They have a cycle room that's never used and could house more useful equipment instead. Otherwise a good gym. 

Business response:

Thanks for the 5-star review, Nick! 

Johnny R.'s profile image
Johnny R. 
rating
6 years ago

This gym has so much potential, If they would just update the equipment and add a few more up to date machines. The locations is great and the staff are always very professional. I'm hoping i won't have to change gyms due to the outdated equipment. All the surrounding gyms have more modern more up to date items, so it makes it hard to come in here knowing that. 

Business response:

Johnny, We would like to hear more about your recent experience with us. Please send us a direct message so we can further this discussion privately. Thank you! 

Kathy C.'s profile image
Kathy C. 
rating
6 years ago

Once again the opener person was not on time. Had to wait 30 minutes today. Employees late most mornings-I have been told their schedule start times are 4:15, never here. 12 of us today waiting for location to open, some left, a few stayed -needed a shower before work, no time fir workout. Wish they would update treadmills too, some days it takes trying 2-3 to get one to work. 

Business response:

Hi Kathy. I am so sorry about your experience this morning. I will speak with the manager to make sure that this does not happen again. 

Frequently asked questions about Mountainside Fitness

How is Mountainside Fitness rated?

Mountainside Fitness has a 4.3 star rating with 408 reviews. 

When is Mountainside Fitness open?

Mountainside Fitness is open now. It will close at 11:00 p.m.