Mountainside Fitness's cover image

This profile has been claimed by the business owner or representative.

Mountainside Fitness

4.2

About this business

Location details

401 E Jefferson St, Phoenix, AZ, 85004, United States

Get directions
WeekdayScheduleStatus
Mon4:30 a.m. to 11:00 p.m.
Tue4:30 a.m. to 11:00 p.m.
Wed4:30 a.m. to 11:00 p.m.
Thu4:30 a.m. to 11:00 p.m.
Fri4:30 a.m. to 9:00 p.m.
Sat6:00 a.m. to 9:00 p.m.
Sun7:00 a.m. to 3:00 p.m.
4.2370 reviews
Select a rating
Charles D.'s profile image
Charles D. 
rating
6 years ago

Worst costumer service ever! I walked in, and wasn't greeted, and They were pushy and didn't ask about my goals. I wanted to get a personal trainer to help me but they were all lazy. They didn't know what they were talking about when it came to Body mass index or anything! I'm never coming back to this place. I've been a member with LA FITNESS now 7 years and I'm glad I didn't make the switch because my trainer here is really knowledgeable, mountainside was just closer to my work, but now I know its worth the drive to my cur... read more

Business response:

Hi Charles. We would appreciate a chance to discuss improve your experience with us. Are you open to having someone from our team reach out to you separately? If so, let me know. Thank you! 

Savio D.'s profile image
Savio D. 
rating
6 years ago

I decided to review a few other comments before I wrote this one and will mention that several people have placed some bad reviews on a somewhat bad billing experience (which from their statements seems more like the customer error by not simply scheduling a meeting with the manager) or issues because they don't understand how the parking system works; it seems more petty and personal than professional and these opinions have been received without actually allowing the management their due diligence. So, let me see if I can ... read more

Business response:

Savio, Thank you for taking the time and leaving us a 5-star review and addressing some concerns from some of our members. We really appreciate it! Have a great week! 

Miyoung C.'s profile image
Miyoung C. 
rating
6 years ago

Just switched over from LA fitness and I can say that I am extremely happy with the change. It's a quiet place and even the peak hours are not as bad as even the slowest times at LA fitness. Designated parking lot is a plus. It actually smells nice and clean inside. The facility is well maintained. Wonderful locker rooms with steam rooms and beautiful showers. I really like the fact they have free amenities for women like tampons. I'm not being followed or gawked at by creepy predatory males which was a constant problem at L... read more

Business response:

Thank you for taking the time to leave us a 5-star review. We really appreciate it, we love hearing from our members and hearing how we can improve our gym experience. Have a great week! 

Elizabeth H.'s profile image
Elizabeth H. 
rating
6 years ago

Gym in chase field has improved cleanliness. Manager seems very receptive to feedback. Staff are friendly and attentive. The d backs parking attendant still sucks, but I go to another location during games to avoid the fiasco. On another note, be prepared for random woman that is affiliated with Mountainside to harass you if she does not like your reviews. She's a stalker and either works at Mountainside or knows someone who does (potentially her boyfriend). Scary person! 

Business response:

Elizabeth, we understand your frustration and appreciate you voicing your concerns. We do have technicians working on this issue and should have them fixed by weeks end. If you ever have an concerns, please do not hesitate to speak with a staff member or our GM. We truly appreciate you as a Member. 

Aniyah A.'s profile image
Aniyah A. 
rating
6 years ago

I've been a member of Mountainside fitness for almost 6 months now. I've always had really good experiences the staff is always very friendly, and the machines work and they're Usually very clean. Only a few times have I had any trouble at all with the machines TV not working but I bring my headphones and listen to music anyways so it's not really something I look for. I went in the other day and they were cleaning the area where they make the smoothies But still had time to make me one. I would recommend this gym. I like ha... read more

Business response:

Aniyah, we like to hear when our members are utilizing different locations! Because each location varies and is unique in there own way. We are happy to have you apart of our Mountainside Fitness family. 

Laila J.'s profile image
Laila J. 
rating
6 years ago

Love this gym and all the other Mountainsides! The staff is always incredibly kind and helpful. Gym is always clean. When I moved and had to cancel my membership it was easy and painless and I was still able to use the facilities for the remainder of the month. If I move back into the area I will definitely be coming back! 

Business response:

Laila, We hope to have you back in Arizona again soon. Thank you for your kind words! 

Aiysha G. A.'s profile image
Aiysha G. A. 
rating
6 years ago

Best gym overall from staff to equipment! Staff is always helpful and friendly. Gym is well maintained and clean. 

Nurit F.'s profile image
Nurit F. 
rating
6 years ago

The best hidden gym in town. Located at chase field a smaller non pretentious gym always clean well kept never to busy. Great for us downtown folk and business people who work in the area. Clean showers and dressing rooms. Towels provided. They open at 4:30 am weekdays close 11pm weeknights. If you are one like me who wants to go in for a workout not all the bells and whistles they offer lunch time classes as well as morning classes. I my self come in for the great people who workout here and work here. Oh bonus they own par... read more

Business response:

Thank you Nurit for the kind words! We're happy to have you as a member Downtown and hope to keep you for years to come! 

Rachel F.'s profile image
Rachel F. 
rating
7 years ago

Well this is a great location and really pretty, but poorly thought out to be in Arizona. It is extremely hot as there are huge walls of windows and two floors. Don't come here in the summer. In the winter and when it's cooler, it's great. Every time I go to the gym I get physically sick because of the heat and for some reason they can't keep it cool. Bottom line, if you join mountainside fitness and live downtown, you will have to travel to work out when it's warm out. 

Business response:

Rachel, Thank you for your feedback we appreciate and value our members and will review the status of our systems. 

Frequently asked questions about Mountainside Fitness

How is Mountainside Fitness rated?

Mountainside Fitness has a 4.2 star rating with 370 reviews. 

When is Mountainside Fitness open?

Mountainside Fitness is closed now. It will open at 4:30 a.m.