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Mustang Creek Estates of Sachse
- Assisted Living Facilities
- Sachse, TX
About this business
Location details
3900 Ranch Road, Sachse, TX, 75048, United States
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The lies ,the promises by the director are so bad and yet the owners believe in that she is doing a great job. In reality she needs a career change and never be allowed to be in any facility dealing with the elderly. The turn over in employees are about every two weeks, bad management. They have 5 houses approximate 15 residents in eac house , they leave the residents alone 30 minutes to one hour with no care givers in the house, most times the care givers are outside between breaks so therefore if your loved one falls or ne... read more
Business response:
We take great pride in the peace of mind we give our families and it truly pains us to hear we have disappointed even one of those families. While it would be inappropriate to speak specifically about residents and families personal issues in this forum we do encourage our families to bring any concerns to the attention of our leadership team, which combined has over 40 years of experience in the Senior Living industry, and let us work together to solve any concerns you might have. For all of us at Mustang Creek Estates it’s... read more
They have separate housing for the residents depending on the level of care that is needed - our loved ones bedding was only changed twice in a couple of months. It was not kept clean. There was not enough staff to get things done - there was 1 person trying to do the laundry, cooking, showering and cleaning and it was just way to much. A lot of the staff were nice but just not enough. The meals were inadequate, nothing was really fresh like vegetables. The portion sizes were inadequate and if they did not have anything for ... read more
Business response:
We are so disappointed to read your review. We have cared for thousands of seniors and happy families since 2005 and would encourage you to reach out to campus leadership to solve any issues you may be having. Thank you for sharing your experience.
My dads visit null
Business response:
Thank you for leaving your rating but we are disappointed to only receive 3 stars. Please reach out to our leadership team so we can learn how we can earn your 5 star rating. Thank you again!
I like Mustang Creek Estates Sachse a lot! There's always enough staff. Each one has their favorites and gives them a little more TLC. They're very nice and kind. There is always someone there to help, and they answer the call buttons and get there as quick as they can. It's a homey environment. It's a smaller community in a house, with only about 10 people, and I like that setup. And there's always two staff members there 24/7.
Business response:
Thank you so much for your review! We appreciate you sharing your experience with our staff. Our staff works very hard everyday to care for all the seniors in their homes and treat them like their own family. We are a neighborhood of homes with 14-16 residents per home. This allows our staff to get to know each resident well while providing quality care to everyone. Thank you again for taking the time to share your experience at Mustang Creek Estates in Sachse.
I will say do not go to this facility. Poorly trained staff, inadequate staffing means there is never enough people and this isjust the beginning of this experience. LOOK AT BBB REVIEWS I EXPERIENCED MANY OF THE SAME THINGS. I SAY BEWARE AND LOOK ELSEWHERE! WISH WE HAD!!
Business response:
Hello Marlene - thank you so much for your review. Clearly you are upset about your experience at Mustang Creek Estates. We would encourage you to reach out to members of our leadership team on campus, who have many years of senior living experience, to resolve any issues you may have. Our business operates 24/7 and is a business of people taking care of people. As you know, people are not perfect and will make mistakes. When this happens, it is important for us to partner with you for a solution. Together, we can address al... read more
Overall we were not impressed with our experience here. The staff were friendly. One of the main issues we had was getting a call back from management. They wouldn't return our messages. I don't feel there was enough staff to care for the residents. The food was okay for my loved one. They have a chef on site to prepare meals for the residents. This was a nice added touch.
Business response:
Thank you so much for your review. We appreciate your kinds words about our staff, they are very friendly and work very hard daily to care for our residents. We are so happy to hear your loved one was happy with our meals but we don't have chefs. We pride ourselves in preparing home cooked meals everyday and shop from our local grocery store weekly. I'm sorry to hear you had trouble getting in touch with our leadership team, we do provide every family with a customer service phone number and email address so families can alw... read more
Great community.
Business response:
Thank you so much for your review and sharing that we are a great community! We appreciate your review!
The community itself is very clean, but the house keeping in our loved ones room could use a little bit of an improvement. Mustang Creek is very convenient to us, and we really like how they have a few residents in a home so the staff members are much more attentive and can provide more one on one care. Also the activities they have are excellent.
Business response:
Thank you so much for your review! We are happy your loved one is enjoying the activities, our attentive staff and that our location works well for you and your family. Please feel free to reach out to our campus leadership for any concerns you may have. Thank you again for your review!
only had single person rooms and no availability.
Business response:
Thank you for providing a review and we apologize for not having a room available for your loved one. We would be happy to reach back out to you as soon as a room becomes available. Due to the amazing quality care we provide in a home setting and with our affordable rates, sometimes we do not have immediate availability. Thank you again for your review!
Frequently asked questions about Mustang Creek Estates of Sachse
How is Mustang Creek Estates of Sachse rated?
Mustang Creek Estates of Sachse has a 3.9 star rating with 232 reviews.
When is Mustang Creek Estates of Sachse open?
Mustang Creek Estates of Sachse is open now. It is open 24/7.