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Mustang Creek Estates of Sachse
- Assisted Living Facilities
- Sachse, TX
About this business
Location details
3900 Ranch Road, Sachse, TX, 75048, United States
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We had to move her after 2 weeks care substandard.
Business response:
Bert, thank you for your review and we are sorry to see that we have not met your expectations, and encourage you to reach out to our leadership team to discuss any concerns you may have. Thank you - from Mustang Creek Estates in Sachse
Had Mom here for 2 months. Only 2 caregivers for a dozen confused, incontinent, wandering residents. Several residents fell and it seems like an ambulance was there transporting someone to the ER weekly. Food was cooked by inexperienced caregivers and often too tough to chew. Their call system was an actual cowbell that was altered so it wouldn't even ring. They refused to provide grape juice and cottage cheese, saying family would have to provide. For 4k a month, they should've provided. Medications messed up, no activities... read more
Business response:
Thank you so much for again sharing your experience. We take each and every review very seriously and apologize for not meeting your expectations. We are so excited to have opened our 5th neighborhood in Sachse, TX and feel horrible that you don’t share our excitement. We wish that opening a new neighborhood was error proof and no delays happened but unfortunately some things take more time than we anticipated. We would encourage all of our families to reach out to the neighborhood leadership to work through any issues that ... read more
Mom lived there for 2 months. She has early Alzheimers. We were told most of the residents were at her "level". No one could even talk to her. Had we known this, we would have kept her in her previous facility until the A.L. plus building opened. Instead, she had 2 months of sleepless nights with wandering, confused, folks stumbling in and out of her room all night long. There was no call button in her room, so they gave her a cowbell to ring if someone wandered in at night. By the 3rd day, her bell was mysteriously altered ... read more
Business response:
Thank you again so much for sharing your experience. We take each and every review very seriously and apologize for not meeting your expectations. We are so excited to have opened our 5th neighborhood in Sachse, TX and feel horrible that you don’t share our excitement. We wish that opening a new neighborhood was error proof and no delays happened but unfortunately some things take more time than we anticipated. We would encourage all of our families to reach out to the neighborhood leadership to work through any issues that ... read more
Mom was not happy in this facility. She is earlier stage Alzheimer's and was reassured many other residents were too. We moved her in and quickly found out she was the only resident who could finish a sentence. There are no call bells so everytime a confused resident stumbled in her room, she was forced to walk to wellness center to get assistance. One night a man in only his underwear wandered into her room, tripped over her walker, and fell into her chair. We were supposed to move her to the AL plus building, but for 2 mon... read more
Business response:
Thank you so much for sharing your experience. We take each and every review very seriously and apologize for not meeting your expectations. We are so excited to have opened our 5th neighborhood in Sachse, TX and feel horrible that you don’t share our excitement. We wish that opening a new neighborhood was error proof and no delays happened but unfortunately some things take more time than we anticipated. We would encourage all of our families to reach out to the neighborhood leadership to work through any issues that may co... read more
Unfortunately, the new Sachse location was a huge disappointment. Their emergency call system was a cow-type bell that didn't even work. We were told the memory care house had mostly early stage dementia residents like Mom. Not so......these poor folks just wandered around from room to room. Several fell many times during Mom's stay. With only 2 caregivers, it was impossible for them to supervise the "wanderers" who often took things from other's rooms. (We're still missing things....) They wouldn't even provide a soda, grap... read more
Business response:
Thank you so much for sharing your experience, yet again. We take each and every review very seriously and apologize for not meeting your expectations. We are so excited to have opened our 5th neighborhood in Sachse, TX and feel horrible that you don’t share our excitement. We wish that opening a new neighborhood was error proof and no delays happened but unfortunately some things take more time than we anticipated. We would encourage all of our families to reach out to the neighborhood leadership to work through any issues ... read more
Only 2 caregivers for over a dozen confused, wandering, residents. My loved one is very scared in this facility. We pay 3900.00 monthly for little care. 2 aides (not certified) to cook, care for all residents needs, plus do all housekeeping! Many are young and though recipe's are provided, cannot cook! We are already looking to move mom out!!
Business response:
Thank you so much for sharing your experience. We take each and every review very seriously and apologize for not meeting your expectations. Please reach out to our amazing leadership team to discuss your specific concerns, for together, we can address almost all concerns through good communication and partnership. Thank you again - from Mustang Creek Estates in Sachse
Frequently asked questions about Mustang Creek Estates of Sachse
How is Mustang Creek Estates of Sachse rated?
Mustang Creek Estates of Sachse has a 3.8 star rating with 214 reviews.
When is Mustang Creek Estates of Sachse open?
Mustang Creek Estates of Sachse is open now. It is open 24/7.