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Mustang Creek Estates of Sachse
- Assisted Living Facilities
- Sachse, TX
About this business
Location details
3900 Ranch Road, Sachse, TX, 75048, United States
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The environment is extremely homey! They have many different room sizes available based off of what you loved one needs.
Business response:
Thanks for highlighting our homey environment and noting our variety of room sizes for different needs. We appreciate you sharing your experience!
The environment for me has been awful. For my husband it has been just okay. The staff is not good especially one of the ladies. She is very confrontational. Food is okay at best. It is usually cold and not served so he can eat it. They don't cut things up for him, etc. Sometimes it is okay.
We are happy with Mustang Creek. My father in law appears to like the food. Apartment is a little small. The facility is clean. Staff are nice and patient to me and my husband.
Business response:
It is so wonderful to hear how happy you and your family are with Mustang Creek! We are so glad he likes our three home-cooked meals a day. We appreciate the positive words about our team and our campus. If there is anything else we can do for you or your loved one, please let us know! Thank you for sharing your experience.
Honestly, we're not having a very good experience. Even though it would be a pain to uproot my father-in-law again, I'm considering looking for another assisted living facility for him. I will say, two executive directors have been let go, so we're now on the third one in just seven weeks. The first one was fired because of a medical issue that was mishandled. My 90 year old father in law caught the mistake in his dosage of water pills because he was feeling bad and ankles swelling, but it was too late and he ended up in the... read more
One time my loved one fell out of the bed was on the floor for 3 hours uncalled for one day he was changed for 12 hours. Very rude to my aunt they would bring stuff for him don't think they ever gave him a shower they never use just lift they picked him up by his arms which he has a bad shoulder and I can go on and on and on.
Like many other facilities there is a lot of turnover. It is better than most from my research, so yes I would recommend the community to other families based on the experience so far.
Business response:
Thank you taking time out of your day and leaving a review! We take pride in striving to hire the best in the business to provide quality care. We are so glad your experience has been positive one so far. We truly appreciate your recommendation, if there is anything else we can do for you, please let us know!
They were willing to provide the extra care and service he needed. They have a cluster of homes in each location. For different levels of needs.
Business response:
Thank you for sharing your review! We are proud of our home-like model and community-style homes, which allows residents to receive high quality care that meets their needs, in a comfortable setting. We appreciate your kind words and sharing your experience!
They worked with us on price. Seem very helpful and accommodating. Seems like they come and go. Activity directors. So that impacts the frequency.
Business response:
Chris - we are so happy to hear how helpful we were to find a wonderful home for your loved one, at Mustang Creek! We have a dedicated Activity Director and an Activity Assistant on campus overseeing daily activities to all of our residents. If there is anything else we can do for you or your loved one, please let us know. Thank you for sharing your review.
Great staff, caring and passionate. Could've been better if they were fully staffed and actually took time to make sure the patients are actually taking their medications. But other than that, it was good overall. They are super nice. But they are extremely understaffed. There was numerous times we couldn't get in the house she was in because nobody was in the house to open the door that was authorized to do so. And they do not watch the residents take their medications to make sure they actually take them.
Business response:
Thank you for recognizing the compassion and dedication of our staff. Our team works hard every day to provide quality care and support for our residents, and we are proud that their kindness and commitment stood out in your experience. We also want to clarify that our community follows established medication management protocols, including a state-of-the-art medication system designed to support safe medication assistance and resident oversight. We continue staffing to industry standards while actively recruiting and retain... read more
Frequently asked questions about Mustang Creek Estates of Sachse
How is Mustang Creek Estates of Sachse rated?
Mustang Creek Estates of Sachse has a 3.9 star rating with 237 reviews.
When is Mustang Creek Estates of Sachse open?
Mustang Creek Estates of Sachse is open now. It is open 24/7.