This profile has been claimed by the business owner or representative.
Mustang Creek Estates of Sachse
- Assisted Living Facilities
- Sachse, TX
About this business
Location details
3900 Ranch Road, Sachse, TX, 75048, United States
Get directions
This is my first pick. I felt at home when I walked into the community. I was able to interact with one of the residents who was 94. She let me see how her room was decorated and gave me some decorating tips. Both [name removed] and [name removed] were very knowledgeable. This community will be on my list for my Mom and family to view.
Business response:
Thank you so much for sharing your experience after visiting Mustang Creek Estates in Sachse! We are so excited to hear we are your first pick!! With over 900 different communities in the DFW area to choose from we are honored that you visited and picked ours. Thank you again - from Mustang Creek Estates in Sachse
We have really liked the Mustang Creek Sachse. The staff is very attentive to needs of the elderly residents. Food is exceptionally well planned and served in timely home-like environment. Care is well maintained and cooperative staff when needs of residents arise. We are very pleased that when we visit it is always a pleasant experience. Staff and administration are all doing their part in making the residents life as easy as is possible for this stage in life.
Business response:
Thank you so much for sharing your review! Mustang Creek Estates in Sachse has an amazing staff, residents and families! We appreciate you sharing your experience. Thank you again. From Mustang Creek Estates in Sachse
Enjoyed my visit at Mustang Creek Estates very much. It has everything I was looking for my dad. It is clean,bright and state of the art amenities.More importantly the staff I met especially [Name removed] seem to really care about the residents. It is competitively priced, but still at the top end of what my dad can afford.Whether we end of choosing this facility or not I would highly recommend it to anyone looking for an assisted living community.
Business response:
Thank you for sharing your experience at Mustang Creek Estates in Sachse. We appreciate your kind words about our amazing staff! Our residents and their family members love the home environment that we offer along with the home-cooked meals and exceptional care that our caregivers provide to our residents on a daily basis. We appreciate your recommendation! Thank you again - from Mustang Creek Estates in Sachse
The staff members here have gone above and beyond my expectations in caring for my Mother. They really take care of her like she was their mom and everyone here is family. It is a small facility with only 16 residents and they have a good ratio of staff to residents. The meals are prepared in front of everyone and my mom really loves the food. For activities, they have a choir, games, and the kids from the school across the street come and visit. This facility looks like a home and it’s beautiful. I would recommend this comm... read more
Business response:
Thank you so much for your review! We appreciate your comments and recommendation. Mustang Creek Estates has a mission to provide seniors with high quality, residential type of assisted living at an affordable price. Thank you again. From Mustang Creek Estates of Sachse
Honestly, we're not having a very good experience. Even though it would be a pain to uproot my father-in-law again, I'm considering looking for another assisted living facility for him. I will say, two executive directors have been let go, so we're now on the third one in just seven weeks. The first one was fired because of a medical issue that was mishandled. My 90 year old father in law caught the mistake in his dosage of water pills because he was feeling bad and ankles swelling, but it was too late and he ended up in the... read more
One time my loved one fell out of the bed was on the floor for 3 hours uncalled for one day he was changed for 12 hours. Very rude to my aunt they would bring stuff for him don't think they ever gave him a shower they never use just lift they picked him up by his arms which he has a bad shoulder and I can go on and on and on.
Great staff, caring and passionate. Could've been better if they were fully staffed and actually took time to make sure the patients are actually taking their medications. But other than that, it was good overall. They are super nice. But they are extremely understaffed. There was numerous times we couldn't get in the house she was in because nobody was in the house to open the door that was authorized to do so. And they do not watch the residents take their medications to make sure they actually take them.
Overall experience - [name removed] ended up going to a rehab for sores after Mustang staff said he needed to go to hospital for bleeding out of rectum 3 times but it was a sore from not being clean. He was only there 3 weeks. Cleanliness - Every time I went to visit, his bed was stripped and the 2 extra pair were not in his closet. I offered to make his bed but was told sheets were in the wash. Friendliness - Most times I visited staff barely acknowledged me. Administrative staff - Not much interaction except when telling m... read more
Business response:
We are saddened to see this review. The safety and well-being of our residents is always our highest priority. When additional care is needed, we ensure residents are promptly referred to the appropriate providers. In this case, our staff followed established protocols and acted based on the observations and needs at the time. Our team follows a laundry and cleaning schedule to maintain cleanliness throughout the campus for all residents. We must understand that in some cases in some of our houses, additional laundry may be ... read more
Great staff at the visit and during the sign up process. Not so clean some days. More than once his bed sheets were soiled and dried. Meaning they had been soiled for a while. Weekly room cleaning didn't seem to happen regularly. Staff was always cordial and friendly and answered all our questions. As it happened our resident was there only a month before passing away. I do think the staff tried to engage in activities and make him feel at home. However he wasn't interested. Our resident felt that he was not getting enough t... read more
Frequently asked questions about Mustang Creek Estates of Sachse
How is Mustang Creek Estates of Sachse rated?
Mustang Creek Estates of Sachse has a 3.8 star rating with 214 reviews.
When is Mustang Creek Estates of Sachse open?
Mustang Creek Estates of Sachse is open now. It is open 24/7.