.png)
This profile has been claimed by the business owner or representative.
Mustang Creek Estates of Sachse
- Assisted Living Facilities
- Sachse, TX
About this business
Location details
3900 Ranch Road, Sachse, TX, 75048, United States
Get directions
The staff members here have gone above and beyond my expectations in caring for my Mother. They really take care of her like she was their mom and everyone here is family. It is a small facility with only 16 residents and they have a good ratio of staff to residents. The meals are prepared in front of everyone and my mom really loves the food. For activities, they have a choir, games, and the kids from the school across the street come and visit. This facility looks like a home and it’s beautiful. I would recommend this comm... read more
Business response:
Thank you so much for your review! We appreciate your comments and recommendation. Mustang Creek Estates has a mission to provide seniors with high quality, residential type of assisted living at an affordable price. Thank you again. From Mustang Creek Estates of Sachse
Terrible. Nobody knows who the patients are or what’s wrong with them. The ambulance shows up and has to ask multiple questions because no one knows the answers or where the residence paperwork is located.
Business response:
Thank you for sharing your feedback. We take concerns regarding resident care and communication very seriously. The experience you described does not reflect the standards we strive to uphold every day. Our team maintains resident information and care records so that staff can access important details when needed, including during emergency situations. While emergencies can sometimes be stressful and fast-moving, our staff are trained on where resident information is located and how to coordinate with first responders. We ar... read more
The staff are generally kind and respectful, but it appears they may be understaffed at times, which can lead to delays in responding to residents' needs. Some aspects of personal care and daily support have been inconsistent. Communication regarding improvements has not always resulted in noticeable changes. While experiences may vary depending on placement, there is room for improvement in consistency of care and responsiveness.
Business response:
Thank you for sharing your feedback. We appreciate your recognition of our staff's kindness and respect toward our residents. We take concerns regarding responsiveness and consistency of care seriously. Our community is staffed in accordance with industry standards at all times, and we utilize a state-of-the-art notification and point-of-care system that allows our team to track resident needs, document care, and respond as efficiently as possible. Our staff works diligently to ensure that every resident receives the attenti... read more
Having smaller houses with a fixed staff is nice and you get real close to the staff and residents. Ms. Summer is an excellent house manager and goes way beyond any reasonable expectation and she is an excellent cook as well. Some younger staff members have good care skills and may learn to be better cooks with time The smaller house sizes do really well at catering for a residents needed care level. Just be aware over time ones care level does change and that can require a move to a different house but still the move cost i... read more
Business response:
Thank you for your thoughtful feedback. We’re glad to hear you’ve experienced the benefits of our home-like model and the strong relationships it helps build between residents and staff. We also appreciate your kind words about our team and their dedication to going above and beyond for those in her care. Your perspective on changing care needs is also helpful, and we agree that we strive to support residents appropriately as those needs evolve. We’re grateful for your input and for sharing your experience with us.
Pros - The cleanliness and cctivities Cons - Food, Staff (workers constantly yelling at each other), Very small apartment, Infrequent showers.
Business response:
We appreciate you taking the time to share your feedback. However, we do want to address a few points to ensure an accurate picture for anyone reading. Cleanliness and engaging activities are something we take pride in, so we’re glad that they stood out positively. Regarding your concerns, our community provides three home-cooked meals daily, prepared with fresh ingredients delivered weekly. We also maintain a structured shower schedule to ensure every resident receives consistent and appropriate care. The claim about staff ... read more
All the staff are friendly and helpful. I don't like that they don't have more activities or an event coordinator.
Business response:
Thank you for your kind words about our team—we’re glad to hear you’ve had a positive experience with our friendly and helpful staff. We want to clarify that we do have both a dedicated Activity Director and an Activity Assistant on campus who work hard to plan and offer engaging events for our residents. We invite you to contact our campus directly to connect with our fantastic activities team! Thank you again for taking the time to share your thoughts!
1: Overall experience was good. We did notice the low staff at each house. There was times we couldn't get in because there was one person working and went to another house to help there. 2: It was clean no issues there. 3: Staff was friendly and helpful at times. 4: Quality of care was overall good, some days could've been better. (Short Staffed) 5: Administrative staff were kind. 6: Food was good on some days but if what they were having for any meal and my mother in law didn't eat it due to her teeth. So she ended up not ... read more
Business response:
Courtney - thank you for taking the time to share your experience. We’re glad to hear you found the community clean and that you had positive interactions with both our caregivers and administrative team. We would like to clarify that our community staffs in accordance with all state-regulated guidelines. Regarding dining, we always offer our always available menu and are happy to prepare different options to accommodate residents’ preferences and needs. Medication management and resident well-being are top priorities for us... read more
While you never want to be away from your loved one, the house manager and most of the staff are loving and competent. The food is homemade and the environment is inviting. The rooms are a bit small and cleanliness could be better.
Business response:
Thank you for sharing such honest and thoughtful feedback. We understand how difficult it can be to have a loved one in care, and we truly appreciate the trust you place in us. We’re so glad to hear that you’ve experienced the house manager and much of our team as loving! Thank you for your review, your feedback helps us grow and continue to provide the best possible experience for our residents and families.
Admin team is very cheerful and helpful. Quick to respond to issues. Quite understanding that all seniors are not in the same place mentally and that aging gracefully without having to go to mental care is an option. I like the "all in" cost structure where all care and services are combined into monthly rent. Many places "nickel and dime" you to death. Apartments are really nice size and orientation for comfortable living space and feeling of some independence. Central kitchen and dining area in each building creates homey ... read more
Business response:
We are grateful for your kind words about our admin team being cheerful and helpful, and we're pleased to hear that you appreciate their quick response to issues and understanding approach with all our seniors. It's wonderful that you recognize how we support aging gracefully as an alternative to mental care facilities. We're delighted that you like our all-inclusive cost structure where all care and services are combined into monthly rent, we are proud to have that included in our model! Thank you for sharing your experienc... read more
Frequently asked questions about Mustang Creek Estates of Sachse
How is Mustang Creek Estates of Sachse rated?
Mustang Creek Estates of Sachse has a 3.9 star rating with 237 reviews.
When is Mustang Creek Estates of Sachse open?
Mustang Creek Estates of Sachse is open now. It is open 24/7.