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Mustang Creek Estates of Sachse
- Assisted Living Facilities
- Sachse, TX
About this business
Location details
3900 Ranch Road, Sachse, TX, 75048, United States
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The community itself is very clean, but the house keeping in our loved ones room could use a little bit of an improvement. Mustang Creek is very convenient to us, and we really like how they have a few residents in a home so the staff members are much more attentive and can provide more one on one care. Also the activities they have are excellent.
Business response:
Thank you so much for your review! We are happy your loved one is enjoying the activities, our attentive staff and that our location works well for you and your family. Please feel free to reach out to our campus leadership for any concerns you may have. Thank you again for your review!
We chose Mustang Creek Estates because we had to make a quick decision quickly and they were close to our home and had availability at the time. It is a very nice facility. I do think that they could improve on their communication with the family members. Other than that, we think she is getting great care and we are satisfied with our decision. I would recommend to other looking.
Business response:
Thank you so much for your review! We are happy to hear you are happy with your decision and that you would recommend us to others. You are welcome to reach out to campus leadership anytime or reach out to the customer service email or phone number 24/7. Thank you again for your review.
The facility itself is very good, however they are having some issues with their staffing. The people who have been there for a long time are really good. They are doing some activities, but our loved one says the food there sucks. The value for cost is pretty good.
Business response:
Thank you so much for your review! We’re so proud of our Caregivers who do so much for our Residents. We’re sorry to see your loved one isn’t happy with the meals. We take great pride in the preparation of 3 hot meals every day, our menus are designed by a registered dietician. We will certainly pass your comments along to our team in Sachse so we can continue to provide the award winning care Mustang Creek Estates has been known for since 2005. Thanks again for your review!
One aid specifically was very good with our mother, she even helped us with hospice care. She would call us on a regular basis and she was just outstanding. Our loved one thought the food was good. The location, cleanliness of the community and how they handled memory care issues really stood out to us. The only thing we did not like is how it was presented in the sales that if you signed up through them with their doctor the doctor was available that day. However that was certainly not the case, and the physician nurse on s... read more
Business response:
Thank you so much for your review! We’re very proud of our team in Sachse for maintaining the award winning care Mustang Creek Estates has provided since 2005. The meals provided daily, with menus designed by a registered dietician, are prepared with our Residents likes (and dislikes) in mind. And providing high quality care for all of our Residents, with special training for our team in our Memory Care unit is one of many things we do to provide the highest quality care for our Seniors. We truly have a passion for our Resid... read more
ratings answered above
Business response:
Thank you so much for this incredible rating! We are so proud of our community in Sachse where we are constantly striving for the award winning service Mustang Creek Estates is known for. Thanks again!
The community is clean on the inside and the outside, the facility is wonderful and we can tell our loved ones demeanor has changed for the better. The staff really loves the patients and you can tell on their faces they do feel loved. They do get to take the residents out with their van to drive around, and will even go through a drive thru to get hot chocolate. However, there are some negatives, there is zero communication, which is concerning to us since our family is very hands on. We did speak with the nurse practitione... read more
Business response:
Thank you so much for your review! We know how important communication is with your loved one’s care and we take it very seriously. Our leadership team is proud to send monthly newsletters with changes and updates as they are received and want you to know they are always available for families via phone, email or text. It sounds like you’re referring to the communication from the contracted service utilized at this community but we also know it is our responsibility to make sure all services are up to Mustang Creek Estates’ ... read more
The spaces inside the community are immaculately clean, no fowl smells however our loved ones bathroom is not as clean as it should be. Some of the staff embers are great and some are not. The things that have gone really well is that they recently hired an activities director and she sends around questionnaires so that is really showing that the activities are improving. It has a homey feel to which is very positive. They also do their own cooking for all meals and the residents can watch. They are not allowing inside the k... read more
Business response:
Thank you so much for taking time to share your experience at Mustang Creek Estates in Sachse. We love hearing that our homelike feel, great meals, and fun activities are enjoyed by you and your loved one. We haven’t had any changes to our staffing ratios so we would like to discuss this and all of your concerns so that we may continue to provide the award winning care we have been known for since 2005. Our partnerships with our families are truly essential to a fabulous experience for our Residents. Please reach out to your... read more
ratings above
Business response:
Thank you for taking time to rate Mustang Creek Estates in Sachse. We would love to answer any questions you may have. Please feel free to reach out to our Leadership Team in Sachse for more information. Thanks again!
I would tell others it is okay community. The staff are good when I have to checked on my loved one. The visits are being allowed indoors by scheduled appointments
Business response:
Eleanor, thank you for your review and overall recommendation! We have a passion for caring for Seniors and are so proud of the staff we have in place in our Sachse community. Thanks again!
Frequently asked questions about Mustang Creek Estates of Sachse
How is Mustang Creek Estates of Sachse rated?
Mustang Creek Estates of Sachse has a 3.8 star rating with 214 reviews.
When is Mustang Creek Estates of Sachse open?
Mustang Creek Estates of Sachse is open now. It is open 24/7.