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Mustang Creek Estates of Sachse
- Assisted Living Facilities
- Sachse, TX
About this business
Location details
3900 Ranch Road, Sachse, TX, 75048, United States
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Overall experience - [name removed] ended up going to a rehab for sores after Mustang staff said he needed to go to hospital for bleeding out of rectum 3 times but it was a sore from not being clean. He was only there 3 weeks. Cleanliness - Every time I went to visit, his bed was stripped and the 2 extra pair were not in his closet. I offered to make his bed but was told sheets were in the wash. Friendliness - Most times I visited staff barely acknowledged me. Administrative staff - Not much interaction except when telling m... read more
Business response:
We are saddened to see this review. The safety and well-being of our residents is always our highest priority. When additional care is needed, we ensure residents are promptly referred to the appropriate providers. In this case, our staff followed established protocols and acted based on the observations and needs at the time. Our team follows a laundry and cleaning schedule to maintain cleanliness throughout the campus for all residents. We must understand that in some cases in some of our houses, additional laundry may be ... read more
Location is inviting and homelike. Much better than a hospital or nursing home. More quiet/peaceful. Workers have compassion and are very kind hearted to the residents.
Business response:
Thank you so much for your review! We are so glad that you found our Sachse campus welcoming. We appreciate the recognition of our hard working staff members, we are proud of the high-quality care that they are providing! Thank you again for sharing your experience!
Great staff at the visit and during the sign up process. Not so clean some days. More than once his bed sheets were soiled and dried. Meaning they had been soiled for a while. Weekly room cleaning didn't seem to happen regularly. Staff was always cordial and friendly and answered all our questions. As it happened our resident was there only a month before passing away. I do think the staff tried to engage in activities and make him feel at home. However he wasn't interested. Our resident felt that he was not getting enough t... read more
We moved dad into assisted living when he got out of rehab. He was very hesitant at first but with the excellent care he received his overall health and strength has improved. The staff in Building E has been exceptional and they take such good care of him. 3 meals a day, help with meds, housekeeping and checking on him have proven to be the help he needed to regain some independence.
Business response:
Lisha - we are thrilled to hear that your loved one has been enjoying his time with us at Mustang Creek! We are so happy to hear that the high-quality care we are providing for him, has allowed him to thrive! Thank you for sharing your experience, if there is anything else we can do for you, please let us know.
I would tell others that I would never put another family member there. But would let them know how I walked in on the very first day with my mom's bed raised to the highest height and her safety rails were locked down. She fell out of her bed the very next morning after I called to alert them of the rails being down the night before. I had a meeting that day with the hospice and manager and she had assured it would never happen again. And she was supposed to have a mat that day. Never got it. It was a day later. The next ni... read more
The ED insulted my loved one on her first & only call to me. I could rarely get through to her. The staff dismantled his bed to change rooms 3 times the 1st week & he had nowhere to sleep for several days so I had to bring him home. They never had his medication in the system correctly which is very problematic for someone with a brain imbalance. I didn’t want to bring him back there but had little choice. They have no activities. They hire inexperienced caregivers who get frustrated & scream because they’ve not been trained... read more
We have not been happy with this facility. Frequent staff changes. Untrained staff. Staff who are rude to residents. Meals are all from frozen foods. Limited activities provided to residents who do not have an activity room in there house. I found my dads house unattended for over 45 minutes-no staff in the building
Business response:
Thank you for sharing your review and we are disappointed to hear that we have fallen short of your expectations. Our staff goes through comprehensive training upon hire, along with monthly training in order to provide high quality care for our residents. We have a wonderful Activity Director, that oversees daily activities for all of our houses! We shop at our local grocery stores, in order to have fresh ingredients, to cook three home cooked meals a day! We encourage our families to reach out to our campus leadership for a... read more
Overall very satisfied. I would definitely recommend. Only constructive feedback would. Be more! Activities off campus or outside (i.e. walks etc.)
Business response:
CJ - thank you for sharing your feedback! We always encourage our families to reach out to our leadership team on campus so we can work together on any feedback or improvements! We are always looking for ways in enhance future experiences with our activities on campus and your input will help us improve. Thank you again for your positive review and recommendation!
My mother was in residence At Mustang Creek Estates, Sachse, for a total of six weeks this winter. It was her initial move into 24 hour care. The Day before my mother moved in the executive Director, left her job suddenly. This was an omen. We wish we had recognized but we had a contract and a deposit and did not feel we could back out. Staffing was entirely inadequate. The caregiver to client ratio is promoted at 2:16 but the caregivers are tasked with 100% of client needs, this means they cook, clean, administer medication... read more
Business response:
Thank you for your review, it sounds like our community was not the best fit for your loved ones needs. Our neighborhood of homes, holding up to 16 residents, allow our staff to provide exceptional care to all of our residents and our staffing model is above industry standards. We are very transparent during the tour and it is stated in the paperwork that we do not require our staff to be certified, such as, C.N.A’s, certified medication aides, or medical assistants. Our staff does go through medication training and we are p... read more
Frequently asked questions about Mustang Creek Estates of Sachse
How is Mustang Creek Estates of Sachse rated?
Mustang Creek Estates of Sachse has a 3.9 star rating with 232 reviews.
When is Mustang Creek Estates of Sachse open?
Mustang Creek Estates of Sachse is open now. It is open 24/7.