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Mustang Creek Estates of Sachse
- Assisted Living Facilities
- Sachse, TX
About this business
Location details
3900 Ranch Road, Sachse, TX, 75048, United States
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The facility is great! It is truly set up to make residents feel like they are in a home and family environment. I do wish communication from the staff and visiting doctor was better and more frequent. Overall, my mom is getting wonderful care!
Business response:
Thank you for the kind words about our Mustang Creek Estates of Sachse campus! We are proud of our model that allows our residents to feel like they are truly at home. Please feel free to reach out to our campus staff regarding stronger communication, we always strive to keep our families updated on the care of their loved one!
We were promised a lot more care than we're getting. I know they're busy, but the weekend staff is super bad. My loved one complains about them all the time. The weekday staff is good. I would rate the weekday staff at a 4, but the weekend staff at a 1. I do like the smaller houses, so only 12 residents in a house. [Name removed] is awesome, she works second shift. [Name removed] works first shift in house E and is wonderful.[Name removed] is the Director. She says all the right things, but I haven't seen any action out of h... read more
My loved one was previously a resident at Mustang Creek Estates Sachse. Overall, the facility seemed very understaffed and it affected all areas. It was all terrible to witness.
Business response:
Thank you for sharing your experience, we are truly sorry to hear this and appreciate you sharing your concerns. Our staffing model is above industry standards and we provide 24-hour, high quality care to our residents. Thank you again.
Picked this place because it was pretty new and clean. I would recommend, only if their loved ones were not active. For an active senior who's always been busy not enough for them to do to keep them occupied. They would basically be in their room all alone majority of the time. The place overall is in extremely clean and modern but just not for my mom.
Business response:
Lynn - thank you for leaving your review. We have made great strides at our Sachse campus and we have both an Activity Director and Activity Assistant to ensure we have activities for all of our residents daily. We appreciate the feedback, thank you again!
The staff is always outside or entertaining their own children or family members. The patients have to wait for hours for anything they ask for or need. Our family member has fallen numerous times and laid on the floor for long periods of time. When any staff member is asked what happened, the reply is always they don't know, they weren't there, or they normally don't work in that building. The food is unfit, and if someone is unable to open a food rapper, they're told that it's too bad. The rooms are always dirty and if som... read more
The community is great! It is exactly the type of environment my mom needed. The homes have an amazing family style arrangement for the living and dining areas. Meals are home cooked daily. Nothing about the environment feels institutional. The staff is very friendly, welcoming and loving. I cannot say enough great things!!!
Business response:
Rob- Thank you for the amazing review! We are so happy to hear that our environment here at Mustang Creek Estates Sachse has been exactly what your mom needed! We take pride in our home cooked meals, friendly staff, and how our residents can be with one another like a family.
Management was not given the tools, resources or finances to deliver adequate staff or quality care, corporate didn't help them or care either. Corporate for this facility did NOT return calls or answer complaints despite many attempts! The units are understaffed especially the evening shifts. Some staff were very immature and not well trained, one in particular was more concerned with visiting favorite residents and how her nails looked than caring for clients. There was never enough staff on duty and they heavily relied on... read more
It's one of the worst places. They were not taking care of my loved one, who was left unattended. The caregivers were often no where to be found, to take care of the other residents.The food was horrible. The staff was not well trained. Beware!!!
Business response:
Thank you for your review. Clearly your experience at Mustang Creek Estates did not meet your expectations. We always encourage our families to contact the leadership team to address any concerns immediately. Our business operates 24/7 and is a business of people taking care of people. When service falls short of expectations, it is important for us to partner with our families for a quick solution. Together, we can address almost all concerns through good communication and partnership. We are proud of the care we provide an... read more
The staff is very friendly, caring, and compassionate. They try very hard to do all they can, and for the most part they do a great job. It's just that they need more people, just so that they can check on the patients more frequently than they're able to currently. Also, the food and activities could use a little bit more variety. But overall, I would definitely recommend looking into it for your family member.
Business response:
Thank you for providing us with a 4 star rating! We appreciate your comments and recommendation. Mustang Creek Estates has a mission to provide seniors with high quality, residential type of assisted living at an affordable price. Thank you again.
Frequently asked questions about Mustang Creek Estates of Sachse
How is Mustang Creek Estates of Sachse rated?
Mustang Creek Estates of Sachse has a 3.9 star rating with 232 reviews.
When is Mustang Creek Estates of Sachse open?
Mustang Creek Estates of Sachse is open now. It is open 24/7.