Mutual of Omaha Mortgage

4.9

Mortgage Lenders
Columbia, MD

About this business

Finance Mortgage Lenders

Location details

8820 Columbia 100 Pkwy, #201, Columbia, MD, 21045, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 6:00 p.m.
Tue	8:00 a.m. to 6:00 p.m.
Wed	8:00 a.m. to 6:00 p.m.
Thu	8:00 a.m. to 6:00 p.m.
Fri	8:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.92,835 reviews

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Michael Donohue S.

a year ago

Ease of entire process

Business response:

I'm really pleased to hear that you found the process easy, Michael. It's always our goal at Mutual of Omaha Mortgage to ensure that everything is straightforward and clear for our customers. Thank you for taking the time to leave a 5-star review. It's much appreciated. Let me know if there's anything else you need in the future. Kenneth Alban

Karen R.

a year ago

Travis was great. Not intending to do this he was professional, knowledgeable, friendly and most of all helpful. I have purchased many homes and the process is a nightmare, especially online. I'm an ex IT support mgr. and your app was the best one I have ever used. Almost too simple! It was truly a pleasure dealing with your company and please don't sell my mortgage, I really liked working with Travis and his team. I usually don't answer those calls, answering Travis' was a blessing for me. Thank you!

Heidi M B.

a year ago

Tracy Burke was on top of everything and helped me with any questions I had…. and made sure she got anny answers needed. She helped us through a very confusing situation with getting our home and mortgage. We could not have asked for a better person to help us. She did an amazing job.!

Business response:

Hi Heidi, I'm thrilled to hear that you had such a positive experience with your mortgage process. I'm glad I could assist you through any confusion and provide the answers you needed. Your kind words mean a lot to me. It was truly a pleasure to help you and your satisfaction is my top priority. Looking forward to any future opportunity to assist you. Enjoy your new home!

Chrystal S.

a year ago

Great customer service even outside of business hours.

Business response:

Thank you for your positive feedback, Chrystal! I'm glad to hear that you appreciated my availability outside of business hours. At Mutual of Omaha Mortgage, we strive to provide excellent customer service at times that are convenient for our customers. Your high rating is greatly appreciated and motivates us to continue improving our services. If you have any other needs or questions, don't hesitate to get in touch.

Kenneth E P.

a year ago

Andre is very customer service oriented. Explains everything. Always kind and pleasant

Business response:

I truly appreciate your kind words, Kenneth. The feedback means a lot to me. I strive to ensure that my customer service is always top-notch and I'm glad to hear you felt that was the case. I always believe in explaining everything clearly so you feel comfortable with the process. It was a pleasure working with you at Mutual of Omaha Mortgage. Here's to your future success! - Andre Sturkey

Douglas E. M.

a year ago

Thank you for your service and support you gave during this process and keep us updated on the situation at hand

Business response:

I appreciate your feedback, Douglas. I'm glad to hear that you found my service valuable during your process with Mutual of Omaha Mortgage. Keeping clients updated and well-informed is an essential part of my job. If you have any more questions or if there's anything else you need in the future, please don't hesitate to reach out. Thank you for your trust and your excellent rating! Kenneth Alban

Terry M. S.

a year ago

The service was very good. Communication was excellent. Aundre is very patient with me and my husband..he knows the business of Mutual Of Omaha. Thank God for Reps like Aundre

Business response:

I'm glad to hear that you had a positive experience, Terry. Communication and patience are key elements in any business, particularly in the mortgage business. It's important to me to not only know Mutual of Omaha Mortgage's business, but to understand and meet your needs as well. I'm thankful for your kind words and your rating.

Tina C.

a year ago

You worked well with my husband

Business response:

I'm delighted to hear that you and your husband had a positive experience with our services at Mutual of Omaha Mortgage. Your high rating is greatly appreciated. I look forward to assisting you in the future with any mortgage needs.

Eric Jason C.

a year ago

Tracy is very friendly and knowledgeable. She answered all my question and handled any challenges. Every time I spoke with her she always had a warm greeting, made you feel welcome, and that she was ready to assist. Tracy was always in constant contact with me so i know what needed to get done and what I should expect. She is a great asset to your team and company.

Business response:

Hi Eric, I'm absolutely thrilled to hear about your positive experience! Your kind words really mean a lot to me. It was my pleasure assisting you throughout the process and I'm glad I could provide a welcoming and helpful service. Constant communication is key in our line of work, I'm glad that you appreciated that. Thank you so much for your recognition, it reassures me that I'm doing my job right. Looking forward to helping you again in the future if you need it. Have a great day, Eric!