Mutual of Omaha Mortgage

4.9

Mortgage Lenders
Overland Park, KS

About this business

Finance Mortgage Lenders

Location details

10740 Nall Ave, #115, Overland Park, KS, 66211, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 6:00 p.m.
Tue	8:00 a.m. to 6:00 p.m.
Wed	8:00 a.m. to 6:00 p.m.
Thu	8:00 a.m. to 6:00 p.m.
Fri	8:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.95,293 reviews

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Kyle Stanton A.

a year ago

It always felt like Rob had my best interest front and center. I never felt like an inconvenience despite my many questions along the way. Rob also did a great job at keeping me updated and the process felt very smooth. In fact, the mortgage was the least concerning item on my list of things to do leading up to the purchase of our home, despite what a significant role it plays and how stressful it could have been. I even told my wife: “I wish everyone we’re working with could be like Rob.”

Business response:

Kyle, I'm thrilled to hear about your positive experience with me. Your satisfaction and convenience were always my top priority. I'm glad that I could provide you with timely updates and make your mortgage process smooth. Your commendation is highly appreciated and knowing that my service was of significant help to you, further motivates me to provide excellent service. It was a pleasure working with you, and I wish you all the best in your new home. Thank you for choosing Mutual of Omaha Mortgage. Please don't hesitate to ... read more

Christopher Michael O.

a year ago

Availability, responsiveness, rate, communication with me and other parties to the transaction.

Business response:

I'm thrilled to hear that you had a positive experience with our service, Christopher. Your satisfaction is always my top priority, so I'm glad to hear that you found my availability, responsiveness, and communication satisfactory. It was a pleasure working alongside you during your transaction with Mutual of Omaha Mortgage. Thank you for the 5-star review. Looking forward to assisting you in the future. Douglas Kuehn

Cindy Jo C.

a year ago

Eric was very patient with me. I have a demanding job and I was not always timely with my response or getting documents to him.

Business response:

I'm really pleased to hear that you had a positive experience, Cindy! Your feedback means a lot to me. I understand how demanding jobs can sometimes interfere with our other responsibilities, and I'm glad I could assist you in a way that was conducive to your schedule. Thank you for choosing Mutual of Omaha Mortgage and for your patience and cooperation throughout the process. Your satisfaction is my top priority!

Grant S.

a year ago

Frequent communication and follow-up. Excellent availability. Worked with me on finding the best VA loan rate.

Business response:

I'm sincerely delighted to hear of your positive experience, Grant. It's extremely satisfying to know that you were pleased with my communication and follow-up. Your satisfaction is my priority, so I'm glad that we found the best VA loan rate for you. Looking forward to assisting you again in the future. Thank you for choosing Mutual of Omaha Mortgage and for leaving this wonderful 5-star review.

Lipeng T.

a year ago

Whitney is knowledgeable and guides us through every step of the mortgage process, ensuring we understand all our options. The process was smooth and efficient, with no unexpected delays.

Business response:

Hello Lipeng, I'm thrilled to hear that you had a positive experience with the mortgage process. It was a pleasure guiding you through each step and ensuring you were well-informed of all your options. I'm glad that everything went smoothly and efficiently, as this is what we strive for at Mutual of Omaha Mortgage. Your satisfaction is my top priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Whitney Berra

Martin S.

a year ago

Efficient and professional. Thank you!

Business response:

I'm thrilled to hear you had a positive experience with me at Mutual of Omaha Mortgage, Martin! Your kind words are appreciated and I'm glad you found my work efficient and professional. I strive to offer the best service to all customers. Thank you for the amazing rating!

Yeon K.

a year ago

Good communication and Competitive rate.

Business response:

I'm really pleased to hear that you were satisfied with our communication and rates, Yeon. It was my pleasure to assist you. Your feedback is greatly appreciated and will help me continue to improve my services. Thank you for choosing Mutual of Omaha Mortgage. If you need any further assistance in the future, please don't hesitate to get in touch.

Aidan O.

a year ago

Lack of communication at the end of the process regarding the rate floatdown. Continuously had to chase or follow up when he wrote that he would follow up that day. By the time we caught one another, it was too late to exercise the floatdown because it was within 3d of close, though this information was not communicated. We also discussed a lender credit and fee waiver given the missed opportunity, he said he would send this in writing, and did not.

Business response:

Thanks for taking the time to provide your feedback, Aidan. I'm sorry to hear that you felt there was a lack of communication towards the end of your mortgage process. That's not the experience I aim to provide. I understand your frustration about the rate floatdown and the missed opportunity regarding the lender credit and fee waiver. I appreciate your patience and assure you that your concerns are being taken seriously. I will ensure that moving forward, I provide clearer, more timely communication. Thank you for bringing ... read more

Gaurav G.

a year ago

Excellent service - prompt communication and provided information on all questions asked

Business response:

I'm so grateful for your kind words, Gaurav. Your positive feedback means a lot to me. It was a pleasure to provide prompt communication and clear information to help you understand the process here at Mutual of Omaha Mortgage. Your satisfaction is my priority, and I'm thrilled to hear that I was able to exceed your expectations. Thank you for the 5-star review!