Mutual of Omaha Mortgage

4.9

Mortgage Lenders
Overland Park, KS

About this business

Finance Mortgage Lenders

Location details

10740 Nall Ave, #115, Overland Park, KS, 66211, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 6:00 p.m.
Tue	8:00 a.m. to 6:00 p.m.
Wed	8:00 a.m. to 6:00 p.m.
Thu	8:00 a.m. to 6:00 p.m.
Fri	8:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.95,267 reviews

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Co Thi H.

a year ago

Challenging communication when trying to lock rate. Understood on need for vacation and challenges around storms / power issues, but clear handoff to someone in office and able to move the process forward when in a critical phase would be improvement.

Business response:

I appreciate your feedback, Co. I understand that communication was challenging and I apologize for any inconvenience. In future, I will ensure a smoother transition to a colleague when I'm unavailable to avoid such situations. Your suggestions are invaluable and will help us provide a better service at Mutual of Omaha Mortgage. Thanks for your review and for the 4 star rating.

Jason B.

a year ago

On 6/28/24 we received our pre-closing disclosures. All was good up until this point. Then on 7/03, 1 business day prior to our closing signing date, we received the "final" closing disclosures. There was a $2,600 increase in the cash to close! This was a $2,600 surprise between 3 business days and 1 business day prior to signing! I had to do a lot of investigation and found that all of the disclosures up until 7/03 were missing an entire jurisdiction's property tax. Additionally, the wrong property tax rates were being used... read more

Business response:

I'm so sorry your experience with fell short of expectations. My team was in the midst of a rebuild because some of those team members fell short of MY expectations. It was feedback like yours that ultimately made us aware that we needed to make those changes. I'm sorry your transaction was in the middle of that change over. These problems should not persist further. I hope when rates drop, you will consider reaching back out for a refinance. I would be honored to be given a 2nd chance to prove our system has been fixed.

Hannah D.

a year ago

Originally had wrong closing date, causing unnecessary stress. Difficult to get a hold of and communicate with at times. Sometimes abrasive And not customer friendly. All of these statements refer to Mutual of Omaha, not Kim herself.

Business response:

Richard L.

a year ago

Our experience with closing was beyond disappointing. Mutual of Omaha closing department made an error with the wire transfer to the title company bank. It took 27+ hours for the title company to get the funds. We had movers and vendors coming to clean home and work on it. We had to delay the work and move. We drove a 10-hour round trip and this delay ruined the trip and our moving plans. The overall experience with Amanda and team before closing was amazing, but the inability of Mutual of Omaha to get the funds to the ... read more

Business response:

Thank you for your feedback, Richard. I genuinely apologize for the inconvenience you experienced due to the delay in transferring funds to the title company. I understand how frustrating this has been, especially considering your moving plans and the long trip you made. I want to assure you that the overall experience you had isn't reflective of the service we strive to provide at Mutual of Omaha Mortgage. Your remarks will be invaluable in helping us improve our processes, particularly in terms of closing procedures. I'm... read more

Carolyn S.

a year ago

Kim was a good loan officer. She stayed on top of things and tried to resolve issues to the best of her abilities. However, we would never work with Mutual of Omaha mortgage again due to the incompetence of the loan processing department. numerous times the loan processor did not listen to what we asked. When we furnished information, sometimes it didn’t get integrated into our file appropriately Numerous closing disclosures didn’t accurately reflect correct fees or actual cash to close. We were asked for documentation well... read more

Business response:

Thank you for your detailed feedback, Carolyn. It's good to hear that Kim was able to provide a satisfactory service and navigate challenges as they arose. We deeply apologize for the unfortunate experience you've had with our loan processing department. We understand how important clear and timely communication is during this process. We will be taking your comments into consideration as we continue to work on improving our services. It's disappointing to hear that we won't have the opportunity to serve you again, but we ap... read more

Douglas BRYAN G.

a year ago

Mis-stating my amount due at signing by nearly $30,000 really screwed me over and put me in a bad position. Charging and setting up a traveling notary for my portion of the signing cost me unnecessary additions funds without discussing it with me.

Business response:

I sincerely apologize, Douglas, for the issues you encountered during your experience with Mutual of Omaha Mortgage. It seems there was a significant discrepancy in the amount due at signing, which must have been upsetting and disruptive. Additionally, the unasked-for setup of a traveling notary added to your costs, which should have been discussed with you beforehand. I understand how these events could have put you in a difficult position, and for that, I am truly sorry. We appreciate your feedback and will use it to revi... read more

Alexander M.

a year ago

Majority of the time when i was curious as to what was going on with the loan, if we were waiting on anyone, etc. I had to follow up with Kim more than once to get an answer. The biggest issue I had however is Kim assured me that Mutual of Omaha would be keeping and servicing my loan, just like my other home loan with them. 5 days before my first mortgage payment was due, I received a letter stating that my loan has been transferred. I have close family that works as a mortgage underwriter however their business always trans... read more

Business response:

I'm really sorry to hear about your experience, Alexander. It's never our intention to create confusion or miscommunication regarding our services. It appears we've failed to meet your expectations in this instance, and for that, I apologize. I will share your review with the team to ensure we learn from this and improve our communication moving forward. It's unfortunate that you feel this way about Mutual of Omaha Mortgage and we are sincerely sorry for any inconvenience caused. Your feedback is valuable in helping us to co... read more

Amanda J. B.

a year ago

I feel like the communication could have been better as I sent emails with no response and I had to ask about of questions as things were not explained well

Business response:

Dear Amanda J B, Thank you for providing this response to our survey. Mutual of Omaha Mortgage is very focused on providing the most accurate and complete explanation for our customers' questions. We will take this as an opportunity to review how we've responded, or failed to respond, to improve our efforts.

Nicole D. Lo S.

a year ago

He was friendly but we waited long periods of time for a response or questions answered. He kept saying he would call shortly but hours go by. We almost didn't close on time because he wanted us to try to get the seller to cover our home owners insurance. He advised us not to respond to the title company and that he would handle it and it was not handled. It got very messy at the end and we almost had to push the closing back to the next week. I would recommend Mutual of Omaha but not Douglas Kuehn.