Mutual of Omaha Mortgage

4.9

Mortgage Lenders
Overland Park, KS

About this business

Finance Mortgage Lenders

Location details

10740 Nall Ave, #115, Overland Park, KS, 66211, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 6:00 p.m.
Tue	8:00 a.m. to 6:00 p.m.
Wed	8:00 a.m. to 6:00 p.m.
Thu	8:00 a.m. to 6:00 p.m.
Fri	8:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.95,267 reviews

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James M.

5 years ago

Didn’t care for the title company.

Kevin H.

5 years ago

Be proactive and helpful in communication. You do this for a living, I do this once a decade. Explain what the steps are and what I should be expecting/doing. Let me know as the loan is progressing. Don't be condescending when answering questions. After ghosting me for months, don't expect me to drop everything to hit some arbitrary closing date so you can close the books before your vacation (yes, I know you were rushing to make your vacation).

Kphayen

5 years ago

Mark was extremely condescending the entire process. He was never proactive in communication. He did not explain what was happening during the loan process or what I needed to do. He would go for weeks with no indication of what the status of my loan was. Then suddenly one day he expected me to drop everything to help him get ready for closing so he could finish it before his vacation. He made the whole process much more stressful than it needed to be.

Business response:

I apologize for the perceived lack of communication. I communicated via email with both you and the co-borrower in-advance of the closing going over what the final steps will be. We all take the responsibility of helping you and all our customers close affordable and sensible mortgages seriously. No matter what any of us have going on in our private lives, we will always make our customers’ needs a top priority. This is why we have earned an average of 4.75 stars out of 5 in July. Sometimes the closing process is just not un... read more

Julie B L.

5 years ago

Mark is very knowledgeable. However, the figures were not double checked before finalizing. Our mortgage company was paid $2,300 more than was owed, and it will take a month to get it back. And our credit card company was issued a check for almost $12,000 more than the actual balance. Nearly $15,000 is with other companies rather than in our pockets. Not good, since we need the money for our home renovation project.

Aurelio C.

5 years ago

Well we started pretty good and fast having worked in the loan business myself I had all doc's ready and in order of request. We did the appraisal but after that Jake was hands off and did not have the pulse of the file. I think things slipped between the cracks with the title company preparing the doc's and even the notary having access to the doc's. I had taken the afternoon off for the signing and the notary was running late and when she got to the house didn't have right docs' rescheduled.

James G.

5 years ago

No thank you.

Joseph Thomas LaRue V.

5 years ago

Pick up the phone more and use it. 1, 2 phone calls in a month transaction? Email is not good enough more me, I'd like to think that many more people would feel this way when they can't deal face to face. Let the customer tell you they only want to deal with email. If your company has a 3 day wait period for a cash out loan, prepare the borrower ahead of time. That, along with Texas' regular 3 day recession period makes for a long unexpected wait. Lack of communication overall.

Brooke M.

5 years ago

Overall, unprofessional, disrespectful and inconsiderate.

Lonny T.

6 years ago

I didn't think the communication went two ways, it was more one sided, so I felt like my concerns weren't being addressed for explanations on how the procedures worked and flowed. I am satisfied with the loan.