Mutual of Omaha Mortgage

Kaycie C. 

Verified by Mutual of Omaha Mortgage

4 years ago

Clearer communication. Our phone calls were never answered after we locked in our rate. Getting a call back took several days. Requests for clarity of terms went unanswered. A credit check was done on my boyfriend, who was not involved in the mortgage but lives with me, without his consent. Money was taken from my bank account without my consent, without explanation and it was a double charged fee that I already paid for during closing. I still haven't received any information on how to make my first mortgage payment despite... read more

Peter W. 

Verified by Mutual of Omaha Mortgage

4 years ago

April does not return phone calls despite her voicemail saying she'll get right back to you, being busy is not an excuse. The ball was dropped which resulted in a 12 day delay in being able to close.  

Josephat O. 

Verified by Mutual of Omaha Mortgage

4 years ago

Answer calls and texts. Educate me if an action is not your responsibility instead of keeping mum on a question posed. Don't show your frustrations with your clients because I am not schooled on Real Estate as much as you are. 

Rhonna Lee M. 

Verified by Mutual of Omaha Mortgage

4 years ago

Too much back and forth communication on emails from both Mark and Matt and getting things clarified. I don't know what could be better this is not a negative OK.  

Steven Richard M. 

Verified by Mutual of Omaha Mortgage

4 years ago

My spouse handled most of deal. OK is my answer 

Heath G. 

Verified by Mutual of Omaha Mortgage

4 years ago

There were several points when I had communicated with Ms. Richmond what I was hoping for in my refinance only to later find that what I was wanting had not been incorporated into the overall financing. At one point she sent an initial agreement that failed to take into account changes that she and I had discussed. I understand people make mistakes. What frustrated me more was that she never apologized and even sounded somewhat patronizing in her response to me. In short, she often felt dismissive in our exchanges when I had... read more

Ashlee B. 

Verified by Mutual of Omaha Mortgage

4 years ago

Overall experience was not great. Forms and documents had erroneous numbers (ie. incorrect amounts, incorrect home address). When information or amounts were questioned, he sent defensive responses and was not pleasant to work with. If we were not attentive to details, we would have lost thousands on several erroneous fees.  

Johann Mary G. 

Verified by Mutual of Omaha Mortgage

4 years ago

loan office changed mid stream. communication was kind of gut wrenching, eg, we need this now, no forewarning, lots of difference documentation apps used.  

Jonathan B. 

Verified by Mutual of Omaha Mortgage

4 years ago

There was sometimes I couldn't get ahold of kim. Then at one point I had to get her and my realtor on the phone because the two of them were apparently not talking.