Mutual of Omaha Mortgage

Linda M. 

Verified by Mutual of Omaha Mortgage

3 years ago

Yes, DO NOT USE Eric as an agent he and Mutual of Omaha, made me feel like I was approved even though the underwriter said I was approved. I paid for the appraisal they then asked me to change my current homeowner's insurance to another, stating I was paying too much for the old one. After doing that it went downhill after that. I asked for my appraisal money back because mortgage companies do not allow you to pay for appraisal fees unless you are approved. Which over a month of going back and forth with them and complying w... read more

Don 

Verified by Mutual of Omaha Mortgage

3 years ago

I've used NBKC four times. They used to be good but terrible now. They held up my closing for months! They are very unresponsive. Once closed, the service is non-existent. I've been waiting over a month now for help. 

Deborah Emma D. 

Verified by Mutual of Omaha Mortgage

3 years ago

Inability to properly work out the debt to income ratio properly the first time actually resulted in the loan taking too long and allowed me to cancel out of the first home we bid on. The 2nd time, they still struggled to figure out the paperwork and constantly kept adding new documents to the requests and then sending questions wondering what the values were when they were the same values that they referenced when asking for the additional documents. Plus, the entire team taking holiday for being the "best team" of some sor... read more

Brandon Kip B. 

Verified by Mutual of Omaha Mortgage

3 years ago

Communication, and less turnover rate with employees 

Sakecia E. 

Verified by Mutual of Omaha Mortgage

3 years ago

I just want to start this off with saying that this was my first time refinancing my home. Eric boasted about how fast and easy this process would be for me. Eric made it known from the beginning that I was a 'financial risk' because my credit score wasn't the best. He continued to remind me how 'close' my loan was. On several occasions, Eric implied that he wanted to back out of our deal, often offering us a chance to back out. This was after about a month of him dragging his feet and sending me on wild goose chases for pap... read more

RoyLynn Dolores U. 

Verified by Mutual of Omaha Mortgage

3 years ago

After the closing, there were some documents that were incorrect. I have repeatedly asked for corrections and my emails go ignored. I cannot recommend this company due to the poor level of communication following the closing. 

Rory T. 

Verified by Mutual of Omaha Mortgage

3 years ago

Appraisal vendors were both very poor. Telling the customer it’s a shame you don’t have a realtor was completely unprofessional and unnecessary. 

Charles Erik F. 

Verified by Mutual of Omaha Mortgage

3 years ago

April was rarely responsive except when she was being defensive and trying to blame me for documents and emails they lost, from the very start when it took her over a week just to send me the docs to begin the process. I asked her a question via email two separate times, neither was even responded to. For me this process started on October 2 when I reached out, it wasn't until October 17 that I actually got the paperwork email to officially begin this refi. Whenever I was sled for anything it was delivered within 24-36 hours... read more

Richard M. 

Verified by Mutual of Omaha Mortgage

4 years ago

Process was confusing at times.