Mutual of Omaha Mortgage

4.8

Mortgage Lenders
Scottsdale, AZ

About this business

Finance Mortgage Lenders

Location details

7580 N Dobson Rd, Suite 100, Scottsdale, AZ, 85256, United States

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Weekday	Schedule	Status
Mon	08:00 a.m. to 6:00 p.m.
Tue	08:00 a.m. to 6:00 p.m.
Wed	08:00 a.m. to 6:00 p.m.
Thu	08:00 a.m. to 6:00 p.m.
Fri	08:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.83,165 reviews

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Tua T.

a year ago

The loan process was smooth and questions were answered quickly. However, there were multiple dates scheduled for closing and there was no communication to confirm closing date. There was a no call no show for the earlier closing date and time. There were also discrepancies in debt balances and it was not settle prior to funds being distributed.

William J G.

a year ago

Just stressful for 2

Business response:

I'm sorry to hear that the process was stressful at times. I strive to make the mortgage experience as smooth as possible, and I appreciate your feedback. If there's anything specific you would like to discuss or if you have any suggestions for improvement, please let me know.

Mary Lou F.

a year ago

It took forever and kept requiring more documents and I ended up with less cash out than expected as closing costs went up at the last minute

Business response:

We appreciate your feedback and understand the frustration with the extended process and unexpected changes in closing costs. At Mutual of Omaha Mortgage, we strive to make the mortgage experience seamless for our clients, and your input is valuable in helping us improve. If you have any further concerns or need assistance, please feel free to reach out.

Felicia Nicole B.

a year ago

There were times when I had to ask what the next steps were because too much time went by. The amount of time it took to gaterh all the documents took to long because they kept adding to the list. I understand that life happens, but there should be a backup for the person if they have to take a leave of absensen and that should be comunicated. I shouldn't have to ask. I had to pay over $20k for a loan that should have been MUCH lower, but becuase I was in a desperate situation, I really didn't have time to shop around. I fee... read more

Henry A W.

a year ago

Docuements required was painfull. I am waiting for my copy of the final mortgage papers. I made my first payment to Mutual of Omaha Mortgage for 6/1/25, but it is not showing on PHH Mortgage yet. Loandepot deducted my May morgage payment- $1566.75 on 5/1/25. That should have effected the math of the morgage since we closed in April. I had on 4/10/25 $2471.65 in Loandepot escrow. I have not recieved that. The payments for my account balances would have been alot easier if you paid them electronically. In short I can't sort o... read more

Martha M. J.

a year ago

I don't like being told one thing and then having something else happen. I understand that there are a lot of steps but getting the run around gets frustrating very quickly. Plus the closing costs are out of control.

Business response:

I appreciate your feedback, Martha. I understand the frustration that can arise from discrepancies in communication and the complexity of the mortgage process. I apologize for any inconvenience you experienced and am committed to ensuring clear communication moving forward. Regarding the closing costs, I recognize how important financial transparency is, and I am available to discuss any specifics or concerns you may have. Please feel free to reach out so I can assist you further.

Clarence M.

a year ago

I found your have learned the trick of shove much of the workload duting this process onto you customer. In the ned it worked out well be it was othern painful. You asked for bank documents you know I couldnt get in the timeframe and woud accept the documents i could. In this past year i came to believe my Uncle was right. Avoind the banks and keep you money in a shoe box in the attic. The individuals I dealt with were find. The system was hard to deal with and I think made the process longer that is needs to be. I was the c... read more

Business response:

Clarence, I appreciate your feedback and understand the challenges you faced during the process. While I'm glad the outcome was favorable, I apologize for any inconvenience caused by the documentation requirements. Your insights are valuable, and I will consider them as we work to improve our systems. Thank you for sharing your experience.

Shelly B.

a year ago

If I hadn't been led to believe that it would take a lot shorter time than it actually took. And was offered a higher loan amount, but then couldn't honor it..

Business response:

Hi Shelly, Thank you for your feedback. We sincerely apologize for the inconvenience and any frustration caused during your experience. We understand how important clear communication and realistic timelines are, and we regret that the process took longer than initially expected. Unfortunately, the departure of the original loan officer did result in some setbacks, including the need to reassign your file and revisit certain steps in the process. Additionally, some unforeseen issues arose that were beyond our control, requ... read more

Bradley Jude A.

a year ago

Everything that was told to me was a lie!!! I got set up And I am seeking the advice from my lawyer

Business response:

Dear Bradley, We're sorry to see that you're disappointed in the outcome of your refinance. We take your feedback very seriously. The information we provided to you was accurate in regard to your prior lender's expected escrow account refund. You may want to check to see if they advanced a tax payment which would explain the reduction. Good luck to you, sir. Thank you for your business.