Mutual of Omaha Mortgage

4.8

Mortgage Lenders
Scottsdale, AZ

About this business

Finance Mortgage Lenders

Location details

7580 N Dobson Rd, Suite 100, Scottsdale, AZ, 85256, United States

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Weekday	Schedule	Status
Mon	08:00 a.m. to 6:00 p.m.
Tue	08:00 a.m. to 6:00 p.m.
Wed	08:00 a.m. to 6:00 p.m.
Thu	08:00 a.m. to 6:00 p.m.
Fri	08:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.83,165 reviews

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Richard Wayne G.

a year ago

Start with giving a list of ALL the requirements during loan application process. Then quit handing everything off. I would like one contact, to call and receive emails from. Refrain from texting emails and calls. One form of communication. Apparently need some sort of proof reader or someone to do quality control. My wifeâ€™s middle name was missed spelled.

Bradley S.

a year ago

T n e P e o p I e

Constance W.

a year ago

The closing process felt rushed. There were a lot of documents and I really would have preferred to read through them before signing.

Business response:

I appreciate your feedback, Constance. I'm sorry if the closing process seemed hurried. It's important for me that you understand all the documents you're signing. Going forward, I'll ensure we allocate more time for clients to review paperwork. Thank you for your honesty and for choosing Mutual of Omaha Mortgage. Your rating is valuable to me and I will strive to improve your experience in the future.

Theresa Irene H.

2 years ago

My first payment date changed from August 1st to July 1st with messed things up for me I was going to pay off some loans which now I can't also the amount of what my payment will be kept changing

Denny W V.

2 years ago

I went through three different people during the process, Sara, Monica, & Nathan. There was virtually no communication between the three. Communication with everyone is key, this needs to be improved upon.

Sharyn D D.

2 years ago

Bro was awesome to be so kind and helpful. Kept in touch through every step. I was on a cruise and 6week vacation. He got me through it all. God Bless and thankful. Sincerely sharyndavis43@gmail.com

Business response:

I'm thrilled to hear that you had a positive experience while working with me, Sharyn. Your kind words are greatly appreciated. It was my pleasure to guide you through each step, even while you were on vacation. It's my commitment to ensure seamless transactions for all my clients, regardless of their location or circumstances. I'm thankful for your trust in Mutual of Omaha Mortgage, and please do not hesitate to reach out if you need any further assistance. God bless.

Pamela A. M.

2 years ago

Not send checks for accounts to pay off for me to get addresses and mail certified mail. All of this should have been completed electronically and not given to me to complete. Not happy

Business response:

I'm truly sorry to hear about your experience, Pamela. We aim to provide the best service to our customers and your satisfaction is our top priority. We usually handle all transactions electronically and I apologize if this was not the case for you. Rest assured, your feedback will be taken into consideration as we strive to improve our processes at Mutual of Omaha Mortgage. Please don't hesitate to reach out if you need any further assistance. We appreciate your feedback and your 5-star rating despite the challenges you've ... read more

Sue H.

2 years ago

Closing was suppose to be 3 days period I waited over 8 days

Business response:

I apologize for the delay in closing which took longer than expected. At Mutual of Omaha Mortgage, we strive to deliver the best service and I regret that we did not meet your expectations this time. We work diligently to ensure timelines are met and it's clear we fell short in this instance. I assure you that it's not the standard of service that we aim to provide. I appreciate your feedback and will use it to further improve our services in the future. Thank you for giving us the opportunity to serve you and for rating us ... read more

Sadina D. N.

3 years ago

Not happy with the loan process or communication. Now that the loan is complete and then transferred to a new company, still confusion for first payment and lack of communication.