Mutual of Omaha Mortgage

4.8

Mortgage Lenders
Scottsdale, AZ

About this business

Finance Mortgage Lenders

Location details

7580 N Dobson Rd, Suite 100, Scottsdale, AZ, 85256, United States

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Weekday	Schedule	Status
Mon	08:00 a.m. to 6:00 p.m.
Tue	08:00 a.m. to 6:00 p.m.
Wed	08:00 a.m. to 6:00 p.m.
Thu	08:00 a.m. to 6:00 p.m.
Fri	08:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.83,165 reviews

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Edward Y.

a year ago

Jake informed me he didn't want to have a conversation on the phone with me without all my documents. I think he should have rethink his statement, totally unprofessional, since I am the customer and a new customer. I don't recommend Jake until he understands customer comes first. You are giving a service, sir!!!!!

Business response:

We appreciate your feedback, Edward. We are sorry to hear about your experience and understand the importance of clear communication. Your concerns have been noted, and we will address this situation with Jake to ensure a more customer-focused approach in the future. Thank you for bringing this to our attention.

Manuel G.

a year ago

Horrible Communication, doesn't answer my phone calls or text. Tells me she will call back, never did.

Business response:

We apologize for the communication issues you've experienced with Brynn Buckley. This is not the level of service we strive to provide at Mutual of Omaha Mortgage. Your feedback is important to us, and we will look into this matter to ensure improvements are made. Please feel free to reach out directly so we can assist you further.

Audrey M.

a year ago

Ryan, the orginal person I spoke with to get everything rolling ended up leaving the company. There was no communication that I had been assigned another person. They never reached out. Things were changed on my loan because there was no communication. It seems like I was just passed around to whomever was avaliable.

Business response:

Audrey, I'm really sorry to hear about your experience and the communication issues you faced. It's concerning to know that you felt passed around, and I acknowledge that this is not the level of service we aim to provide. I appreciate your feedback and will use it to address these gaps with my team to prevent this from happening in the future. If there's anything specific I can do now to make things right or assist you further, please let me know. Your experience is important to me, and I want to ensure we improve from here... read more

Jim W.

a year ago

Mutual of Omaha, specifically Michael Stinson, left an extreme bad impression. From not being honest about the time frame of an equity loan, longer than 30 days to fund, to laziness in confirming a payoff amount. I had a loan with GreenSky that they wanted to payoff as a condition to my new loan. The never confirmed the amount even though I told them they had the wrong amount. They didn't forward the correct name of the payee so another check had to be issued. The process of getting a new check was accomplished by me contact... read more

Business response:

I'm genuinely sorry to hear about your disappointing experience with us, Jim. The issues you've highlighted aren't reflective of the service we aim to provide at Mutual of Omaha Mortgage. It's regrettable that Michael Stinson didn't meet your expectations, and it's concerning to hear about the issues you encountered with the equity loan time frame, payoff amount confirmation, and fund transfer procedures. We strive to be completely transparent with our customers, and I apologize if this was not your experience. Your feedbac... read more

Sonja J.

a year ago

I just didn't like the underwriters having me do some trivial exterior fixes that did not change the appraisal of my home and my home was in the same condition as 2 years ago when I initially got a loan

Business response:

I appreciate your feedback, Sonja, and I'm pleased to see that you gave us a 5-star rating. I understand your concerns about the exterior fixes requested by the underwriters. While it may seem trivial, these requests come from guidelines set forth by various investors that we work with in order to fund our loans. I apologize if this caused any inconvenience. The underwriting process often involves many rules and regulations to ensure that everything is in order, even if your home was appraised without issues 2 years ago. Tha... read more

David R B.

a year ago

Well completing the loan on time would have been nice. didn't pay mortgage as directed not to and had to pay late fees with my old mortgage company because you couldn't get the loan done when you said you would. after I informed you of these fees incurred because of your company's advice, I was ignored like I said nothing. said it 4 more times a d was ignored like it was not your fault. Then you all tried to get another $704 in closing fees out of us f... read more

Paul S. S.

a year ago

Too many fees I was under the impression from last year it would be cheaper to refinance with Goodleap

Vernon Murphy J.

a year ago

The checks received to the creditors is a mess. For ex: the check for Chase Bank...says paid to "card member services....they would not accept the check. I called the Title co. to change it to Chase Bank. Another check was returned...smh. I would never recommend that Title co. If that is your only Title co...that's a problem. Only 2 checks have been accepted.... not cool!

Business response:

I'm sorry to hear about the trouble you've been experiencing with the checks, Vernon. The situation you describe is certainly not in line with the high standard we aim for at Mutual of Omaha Mortgage. We will look into the matter with the Title company to ensure that this does not happen in the future. Your feedback has been extremely valuable, and we appreciate your patience as we work to improve our services. We hope for an opportunity to serve you better in the future.

Sharron Q.

a year ago

I believe setting a customers expectations and following through with it would help, and not being told one thing and then being let down with a different expectation. If one is told the actual out come of what to expect from the get go would have not have been such a let down when it does not happen, and provides a better experiance for the customer.

Business response:

I appreciate your feedback, Sharron. Your experience is not reflective of the service we strive to provide at Mutual of Omaha Mortgage. It's clear that there was a disconnect between what was communicated and the end result, and I apologize for that. Your comments have highlighted areas where we need to improve in terms of setting and meeting client expectations. We are dedicated to enhancing our services and I assure you that your experience will inform our improvement efforts. Thank you again for your insight.