Neale Court Care Home - Country Court

4.8

Assisted Living Facilities
Lincoln

About this business

Wellness Assisted Living Facilities

Location details

Neale Road, North Hykeham, Lincoln, LN6 9UA, United Kingdom

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4.877 reviews

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F C

a year ago

We as a family are pleased with the care my mother is being given at Neale Court. We feel that the service and care is 1st class. My only negative is that a few of the residents need more care than others. I myself have felt a little vulnerable at the few residents wandering around the lounge, a little pack like., or wandering round with cutlery in hand, or having their belongings moved etc. Perhaps a suggestion would be that if some residents that need the extra care they could use the 1st floor lounge and bedroom facilitie... read more

Business response:

Thank you for taking the time to leave a review for Neale Court Care Home. Thank you so much for your kind words, we are really pleased to hear that you and your family are happy with the care your mother is receiving at Neale Court. It means a great deal to the whole team to know that their dedication is making a positive difference.We also appreciate you sharing your concerns. Your feedback has been taken on board and we want to reassure you that we're looking into this. We're exploring how best to support residents who ma... read more

Helen H

a year ago

I cannot fault Neale Court. My dad moved there from another care home and the difference was immediately apparent. The resident's lounge is large and welcoming, resembling the lobby of a nice hotel. His en-suite bedroom was spacious and modern. However, it is the staff that makes this home what it is. Nothing was too much trouble and they genuinely care about the residents. My Dad was always treated with dignity and respect. His needs changed dramatically in the short time he was there and they adapted with ease. They were e... read more

Business response:

Thank you so much for taking the time to write your lovely review for Neale Court Care Home, especially at this time. Your kind words and feedback mean the world to us and your comments will be shared with the team. It was a pleasure to care for your dad and welcome you all into the Neale Court family. Warmest regards

Alison W

a year ago

Very pleased with the overall care my father is receiving. Staff and management are all very competent in their jobs.

Business response:

Thank you for taking the time to leave your review for Neale Court Care Home. We appreciate your feedback and this will be shared with the staff team. It is a pleasure to care for your father and include him in the Neale Court family.

M E

2 years ago

Ever since my dad moved to Neale Court it has felt like home from home. Dad has a lovely room and the communal areas are comfortable and inviting. I'm grateful for the care that Dad is given and I enjoy visiting him in his home at Neale Court.

Business response:

Thank you for taking the time to leave your review for Neale Court Care Home. Your kind words and feedback are appreciated and will be shared with the staff team. It is our pleasure to care for your dad and have him as part of the Neale Court family. Warm regards,

Kate L

2 years ago

Having experienced other care homes, I cannot speak highly enough of the management and her team. Dignity and care paramount and each member of staff goes out of their way to deliver fantastic care!

Business response:

Thank you for your review of Neale Court Care Home, we appreciate all comments and feedback. We are delighted to hear how happy you have been with our care and support and I will share your kind words with the staff team.

Karen K

2 years ago

We were reluctant to let Mum go into a home, although the time was right. We looked around several and were most impressed with Neale Court. It was not just the surroundings (which are beautiful) but the warmth of all the staff and the general feel of the home. The staff have not had an easy run with Mum, she can be somewhat challenging. The staff have been great with her. From the manager, carers, kitchen, cleaners and activity ladies (sorry if I missed anyone) have all been fantastic. I would highly recommend it.

Business response:

Thank you for taking the time to add your review for Neale Court Care Home. We appreciate your kind words and your feedback. Your positive comments will be shared with the staff team. Warm regards.

Phil K

2 years ago

My wife moved from another care home, it was like moving from a bad B&B to a five-star hotel. It felt like we had won the lottery. I can't fault the home in any way. Absolutely excellent.

Business response:

Thank you so much for taking the time to leave your review. Your kind words are appreciated and will be shared with the staff at Neale Court Care Home.

Jeremy H

2 years ago

Very impressive standard of care and facilities. Staff pleasant, friendly and helpful. The home has a pleasant feel, and the gardens are nicely kept, and a good place to sit in the warmer months. The catering is also of a high standard.

Business response:

Thank you for taking the time to add a review for Neale Court Care Home. It's lovely yo hear how happy you are with the care we provide for your loved one. Your comments will be passed on to the staff team.

Jane M

2 years ago

My very frail Mum came into Neale Court in January. The care and consideration given to Mum have been amazing so far. The food is lovely, Mum gets to choose if she wants a cooked breakfast and loves a bacon sandwich! All the staff I have met so far have been cheerful and understanding of Mum's needs. The room is very bright, airy and kept clean but homely. I honestly can't put into words how happy I am Mum is safe, warm, clean and well cared for.

Business response:

Thank you so much for your lovely review and kind words. We appreciate you taking the time to leave your review, and your comments will be passed on to the staff team. It's lovely to hear that your mum is settling in well at Neale Court, and we are really happy to welcome her into the Neale Court family. Warm regards.