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11 Daniel Rd, Fairfield, NJ, 07004, United States
Get directionsI had a horrible experience with this company. They came to my house at least 3 times and left without talking to anyone. The first time because my dog was in the yard. I saw them and ran to let her inside and went to tell them and they were gone. The next time they left because a car was in the driveway. I would have moved it if they had asked but again they left. The next time they had another excuse about screens on our gutters. Finally, someone called to tell me it would be $75 more. I agreed and they still did not show ... read more
Do not be fooled by the low price I made an appointment 2 weeks ago. They do not give you a time or a date. They send a crew when available for your area. I have had 2 rain storms since my appointment on August 29 2020, have called twice. There may be damage to my house.
Workers did not advise me when they finished and did not give me a report. Report came from the office by phone.
I did a contract for New Gutter Still waiting for my New Gutter. They charge me 1 yr gutter cleaning Service on my Credit Card Plus down Payment for New Gutter. Call them because I thought They were going to install 1st week in Sept. Still waiting.
They will not give you a window of time. - not even the day, so they just show up. The first time they left some debris overhanging my front gutter. Back they came and the issue was not corrected. I asked them to leave the piece of mesh that was left in the front flower bed. So now, I have requested them to return. The people I have spoken with on the phone could care less. The last person yesterday - rude and just kept talking as I was trying to explain.
They called once to say we will be late, then never heard from again. Phone number out of service. Horrible experience.
Find somebody else to do the gutter cleaning. They are not responsible.
They did not tell me in advance that they would not replace the grates that were on the gutters. This caused a re-schedule and the loss of a day. They gave me an advance price which was way too high for what I received.
I live in a townhouse and only have gutters on front and back. They charge per square footage of house even though I don't have side gutters. We didn't have much rain until now. Now water is spilling out of my gutters instead of draining through side pipes. Also when I made the appointment they kept trying to push their yearly package even though I kept saying no. Why would I sign up for a yearly package when I didn't know the quality of their work! Not happy at all.
Business response:
Carla, please contact nedcust@nedstevens.com to discuss this review.
Ned Stevens Gutter Cleaning has a 4.4 star rating with 7,586 reviews.
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