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Ned Stevens Gutter Cleaning
- Gutter Services
- Fairfield, NJ
About this business
Location details
11 Daniel Rd, Fairfield, NJ, 07004, United States
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I was told by the telephone representative that I would not need to be home. When the workers showed up they needed to have the water turned on (house was winterized) so indeed I needed to be home. Also, when I answered the knock at the door when they first arrived they were already in their truck preparing to leave and I had to flag them down. They also did not replace the downspout extension that had come undone...
Charged an exorbitant amount of money for a simple project without first providing a quote. Will never use again.
Business response:
Edward, please contact nedcust@nedstevens.com so a manager can follow up with you regarding this review.
watch out the bill doesnt match quote, take forever to come out, and is not friendly
Business response:
Scott, please contact nedcuXXXX so a manager can follow up with you.
Ned Steve refused to take a photo of the gutter they finished cleaning when I am out, so I really do not know what is the quality of it.
Business response:
Shufang, please contact our office to discuss this. We fully guarantee all of our work.
We contracted this gutter cleaning company over a month ago, they took our credit card number for payment, we have been in phone contact three times and our gutters still are not cleaned!
Aggravating experience. The sales guy said all the right things, but they did not show up until I called them repeatedly after ten days, and they did not do the minor repairs they promised (tune up).
Nice job and great clean up.
They way they run there company and go out at will to do the work. Contractor never set an appointment or called to come by. Just showed up unannounced and sent a bill for work that was already done by another contractor. Contractor claims this is the way they run their company.
Business response:
It is very simple, we were hired to clean the gutters and we did that. This customer states they canceled service with us but never did. In good faith, we offered to work on the bill. We completed the service tracked the trucked to the home. The crews even reported back issues with the gutters. The bill stands as is.
They were aggressive in signing me up but never showed up. Every time I called I was told yeah, we have crew working all the time but they have no order in which they complete jobs (yes, they told me this) and they dont give you a date and time (they tell you we will show up when we do). So if you MAY want to get your gutters cleaned at some unknown time in the FUTURE, they are your company!
Business response:
Rahul, please contact us so a manager can follow up with you regarding this review.
Frequently asked questions about Ned Stevens Gutter Cleaning
How is Ned Stevens Gutter Cleaning rated?
Ned Stevens Gutter Cleaning has a 4.4 star rating with 7,335 reviews.
When is Ned Stevens Gutter Cleaning open?
Ned Stevens Gutter Cleaning is open now. It is open 24/7.