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Ned Stevens Gutter Cleaning
- Gutter Services
- Fairfield, NJ
About this business
Location details
11 Daniel Rd, Fairfield, NJ, 07004, United States
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I had my gutters cleaned. They asked for me to prepay. They did not call before they came so I did not know of they completed the job. no confirmation until I call. The supervisor came out a second time to inspect when I was not home. I found roof shingles in the tree and on the ground when I got home. Terrible communication and work quality.
Business response:
Gina, we are trying to locate you account. Please contact outreach@nedstevens.com to discuss this review so a manager can follow up with you.
The company explained that water was to be used to ensure the gutters and rain spouts would be used.And that is not what happened, after 5-10 minutes of asking for that service (I believe they spoke Spanish)they used water on my trouble Spouts.And showed me 5-8 balls and other items.I don,t feel comfortable with their work.
Business response:
William please contact outreach@nedstevens.com so a manager can follow up with you about your concerns. We have been doing this over 50 years now ... All of our work is guaranteed and we would be happy to send a quality control manager back out to your home.
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Too expensive and they left the leaves, needles for me to dispose of.
Quote is not what you will pay. High pressure sales tactics for continued service plan and additional work.
Business response:
We tried to discuss this review with you and you hung up on our manager. When you hire our service you get a free inspection, all we were doing was reporting the findings of our inspections. We occasionally find issues with homes during that inspection, we were simply reporting back those issues. Please contact outreach@nedstevens.com so a manager can follow up with you.
They came and cleaned all the gutters and cleaned up after themselves. It was if they weren't even there. Also advised me of replacing them as they were in terrible condition.
hired them to clean my gutters. a crew of 2 came out, took out a ladder and 15 mins later i watched them drive away. had to call customer service 800# since they crew did not bother to tell me anything. a rep tried to get a hold of the crew and said she would call me back when she did. when she did, i was told the type of gutters i had were the type that could not be cleaned. in fact, i have 2 different types of gutters on my house, sure flo in the front and leafguard in the back. called the company that installs leafguard a... read more
Business response:
Mark, the reason we don't work around some leafguard/gutter guard type systems is because we guarantee all of our work. Every system is different and if we have the ability to perform the job we will. Every cleaning we perform also involves an inspection of the system, if we can't see or know whether or not we cleaned all of it, we can't guarantee the job. We are sorry we weren't able to perform this service and of course refunded your money entirely. If you would like to further discuss this matter pleas... read more
water still stands on my roof.
Scheduler could not give a day for the work, just "within a week". An unreasonable disposal charge added to the job after workman arrived. Crew was OK, but spoke marginal English for communication. Customer cancelled the work.
Frequently asked questions about Ned Stevens Gutter Cleaning
How is Ned Stevens Gutter Cleaning rated?
Ned Stevens Gutter Cleaning has a 4.4 star rating with 7,505 reviews.
When is Ned Stevens Gutter Cleaning open?
Ned Stevens Gutter Cleaning is open now. It is open 24/7.