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Ned Stevens Gutter Cleaning
- Gutter Services
- Fairfield, NJ
About this business
Location details
11 Daniel Rd, Fairfield, NJ, 07004, United States
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Did not complete job because said could not get to gutters because of our gutter guards. My son did it in 15 min the next weekend without damaging our gutters. Paid to get rid of them. It also took them 3 tries to get just part of job done. Office personal we�re not nice when there was a problem.
Business response:
A manager follow up with you about this review it appears that you didn't want to speak... We have been cleaning rain gutters for over 50 years. There are certain guards and screens that we can work with and others that we can not. This was a solid cover that we made multiple trips to clean out. please contact nedcust@nedstevens.com to further discuss.
It took 13 days for service to be performed after numerous phone calls requesting a date service would be done. Gutters were to be re-pinned , re-strapped and cleaned , area above front door had pulled away and was dripping , showed to worker , was told it was corrected, not so. Unable to properly communicate with 2 workers. Received an estimate for follow up work , very sketchy without detail ,how many feet of gutter , breakdown of materials and labor.
Business response:
Tony please email your information to nedcust@nedstevens.com ... We have been working every day the weather has allowed us to but only can perform the work when it is safe to do so. Please email us your information so a manager can reach out to you about this review. We have been in business for over 50 years and guarantee all of our work.
rude, tried to sell a product I didn't need, I'm not even sure they did the job they were hired for, tennet of the house says they never even went to part of the gutter that needed to be cleaned and checked
Business response:
Joe, please email your information to outreach@nedstevens.com, we fully guarantee our work and would be happy to send our manager out to your home to inspect the work performed.
Requested company to tack gutter back onto fascia board. Customer service sold 'gutter cleaning' which apparently came with my requested service built in. Almost impossible to get confirmation on when service visit would occur; rep on phone was extremely rude about not wanting to endanger lives on wet roof despite my saying there was no rain in Atlanta, regardless of what her screen was showing. When crew arrived, work was completed and door hanger left (I was home for entire duration) with a note saying "problems ... read more
Business response:
Christina ... Our head of quality assurance will be contacting you about this review ...
Kept changing appointments
Business response:
Ray, can you please send your information to outreach@nedstevens.com so a manager can follow up with you about this review... We have been working 7 days a week and working every day the weather has allowed us to do so. We unfortunately cant work when the weather doesn't allow.
This is my first winter in my new house and forgot to clean the gutters. So, I was initially very impressed and relieved that Homeadvisor connected me with someone so quickly on a Sunday. We talked about the coming snow storm and the need to get the gutters cleaned before that happened. However, no one showed up. I'm now left with gutters packed with leaves and ice and worried about the ice dam causing leaks. What started out great has now left me with a problem that may turn out to be very expensive. I'll hope f... read more
Business response:
Steve, a manager will be following up with you on this shortly... We have been working every day the weather has allowed us too. Unfortunately your area has been very cold with snow conditions that make it impossible to clean gutters for anyone. The second the weather permits we will have crews out on the road cleaning gutters. There is no correlation between a clogged gutter and an Ice Damn, a home with brand new clean gutters can still get an ice damn.
They haven�t showed up yet due to the weather they say
Business response:
Ben, we have been working everyday the weather has allowed in order to provide the fastest possible service. For safety reasons we can't perform work when the weather doesn't cooperate. We will follow up with you shortly about this review.
I think this is low because the contractor said I could get my money and now they wont return it. The reason I cancelled was because it took to long and the project was never started.
Business response:
Jay ... The money was refunded earlier in the month ... our manager will be following up with you about this shortly ...
This company initially agreed to do the gutter cleaning but could not give me a definite date that the job would be done. They charged my credit card the day we contracted, but a week later still had not done the job & couldn’t tell me when someone would be showing up. I was not happy at all & didn’t feel this was reasonable, so I cancelled the order & they agreed to fully refund the credit charge. I was relieved when that happened, it was the only good aspect of dealing with them.
Business response:
Garalyn, we have been working 7 days a week and every day possible that the weather has allowed. Safety is our number one priority and can only work when the weather allows us too. We have been dealing with extreme demand and cold temperatures that every gutter cleaning company is dealing with right now.
Frequently asked questions about Ned Stevens Gutter Cleaning
How is Ned Stevens Gutter Cleaning rated?
Ned Stevens Gutter Cleaning has a 4.4 star rating with 7,505 reviews.
When is Ned Stevens Gutter Cleaning open?
Ned Stevens Gutter Cleaning is open now. It is open 24/7.