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Ned Stevens Gutter Cleaning
- Gutter Services
- Fairfield, NJ
About this business
Location details
11 Daniel Rd, Fairfield, NJ, 07004, United States
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Question service and immediately defensive response.
Be careful not to prepay for services.
They were here about 30 minutes and did not appear to flush out the down spouts. They blew debri all over the deck out back and in the pool.
They were very pushy - from their first phone call, they were just shy of badgering me into retaining their service. I was trying to get other quotes when I reached out - and from about 20 minutes after my call - I was inundated with emails from them. I went with them because Home Advisor didn�t have a lot of other options to choose from. The two men who showed to do the work were just shy of rude - short, abrupt, and kept me outside as they discussed how to get started. After the service, they left a note on my door saying ... read more
They took my gutter covers off and took them away.
They came over, pulled out have the gutter lines that went into the ground and had to bend them to put it back in. They keep on calling to harass me for other services. really annoying,
On Tuesday, May 15, 2018, I spoke to a Ned Stevens's Gutter Cleaning representative. At that time, he told me that it would be several days before the Gutter Service Forman will come to my house. He also stated that no one has to be home for the service to be complete and the worker will leave a notice on my door that states the service was provided. On Wednesday, May 16, 2018, when I returned home from an errand, I found the Ned Stevens Gutter Cleaning notice of service complete on my door. I then called Ned Stevens Gu... read more
Business response:
Dolores, when we quote a few days or less the intention is to get out to your home quickly. With the storm customers have been demanding us to get out to their homes ASAP to avoid water in their basements. We have been in business for over 50 years and guarantee all of our work which is why we had a crew out to your home the very next day to inspect and clean out any areas necessary. Our representative called out to you yesterday about this to follow up. Please call us at your nearest convenience.
Constant up-selling, produced a new problem after new problem, no way to talk directly to the professionals who completed the work.
Business response:
Peter, Please contact nedcust@nedstevens.com so a manager can follow up with you on this. When we perform work, we do a full clean flush and inspection of the system and report back to our customer our findings. We do this because customers want to know what is going on at their home. If you don't want us to report back anything, we won't.
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Frequently asked questions about Ned Stevens Gutter Cleaning
How is Ned Stevens Gutter Cleaning rated?
Ned Stevens Gutter Cleaning has a 4.4 star rating with 7,587 reviews.
When is Ned Stevens Gutter Cleaning open?
Ned Stevens Gutter Cleaning is open now. It is open 24/7.