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Nissan of McKinney
- Car Dealers
- McKinney, TX
About this business
Location details
3800 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Confused and still didn't get somethings done.
Business response:
2023 Nissan Rogue Sv Owner, thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (214) 390-5370 so we can assist you further.
Keep telling me you serviced my car but I haven't been there since last year. STILL waiting on my radio or even getting it set up. Being told you're gonna solve my problem but nothing happens
Business response:
We appreciate your feedback, but we are a bit confused by your review as it lacks specific details about your experience. We value our customers' feedback and strive to address any concerns or issues that may arise. To better assist you and understand the situation, we kindly request that you provide us with more information about the specific incident or problem you encountered. This will help us investigate the matter thoroughly and take appropriate actions to resolve it. Please reach out to our customer service department... read more
The most horrible Dealership and Service Center I've had to experience in my 25 years of driving. Please find an alternative option or you will regret it forever, like I have and 90% of people on Yelp have also!
Business response:
We're sorry to hear about your dissatisfaction, but we're having trouble understanding the specific details of your experience from this review. In order to address your concerns and improve our services, we kindly ask that you provide us with more information about the issues you encountered. Please feel free to reach out to us directly or provide additional context here. Your feedback is important to us, and we want to ensure that we can address any issues you may have had. Thank you for your understanding.
I purchased a used SUV from there and wanted them to correct the alignment as it was off. I picked it up and alignment is still off. I am not sure how they don't see the alignment is off and do a test before giving to me.
Business response:
We apologize for any inconvenience you experienced with our service. It's disappointing to hear that the issue you brought your vehicle in for persisted even after the service appointment. Our goal is to provide effective solutions for our customers, and we're sorry we fell short in this instance. We would appreciate the opportunity to further investigate the matter and ensure that your concerns are properly addressed. Please contact us directly so we can work together to resolve the issue and ensure your satisfaction. Your ... read more
Nissan of McKinney was to remove the inadequate trailer hitch receiver from my 2024 Pathfinder Platinum Trim level and to return the vehicle to its original state. The y removed the hitch receiver, but failed to replace the rear bumper trim piece with the original trim so I now have a gaping hole in my rear bumper. They also failed to return the rear lift gate motion detection to its original state, it is inoperative. But, and most dangerous, they left exposed electrical wiring where they removed the original motion detectio... read more
Business response:
We regret to hear that you've encountered issues following your recent service appointment. Our sincere apologies for any inconvenience this may have caused. We take your feedback seriously, and we're committed to addressing and resolving the concerns you've raised.
Needed my radio replaced and was supposed to have it ordered back in November. Every time I call I'm told "I will reach out" and no one follows up
Business response:
Thank you for your feedback regarding your recent experience at our dealership. We apologize for the inconvenience caused by the long wait time to order parts. We understand how frustrating it can be to have to wait for parts to arrive, especially if your vehicle is in need of repairs. We strive to provide timely and efficient service, but unfortunately, in this instance, we fell short of our goal. We have taken steps to improve our parts ordering process and ensure that our customers receive the service they expect and dese... read more
Appointment times mean nothing with this service department. Had an appointment and still waited over 2 hours for an oil change.
Business response:
We apologize for the extended wait time you experienced during your appointment. Our team understands the value of your time, and we sincerely regret any inconvenience caused. To improve our service and ensure timely appointments for all our customers, we are actively looking into the root cause of the delay you encountered. Our goal is to implement measures to streamline our processes and minimize wait times. Your feedback is crucial in helping us enhance our services, and we appreciate you bringing this matter to our atten... read more
poor communication and follow-up
Business response:
We apologize for the poor communication experience you had with us. Clear and effective communication is a cornerstone of our service, and we're sorry for any frustration this may have caused you. Your feedback is invaluable to us, as it helps us identify areas for improvement. We are committed to addressing this issue and enhancing our communication processes to ensure that our customers receive the information they need in a timely and transparent manner. If you have any specific details or incidents you'd like to share, p... read more
Kept trying to add on extra stuff, even after I said no.
Business response:
We apologize if you felt that we recommended services that were not necessary for your vehicle. Our goal is to provide accurate and transparent recommendations based on the specific needs of each customer's vehicle. To ensure the highest level of customer satisfaction, we follow industry standards and guidelines when assessing the condition of vehicles and suggesting maintenance or repair services. However, we understand that there may be instances where miscommunications or misunderstandings can occur. We would appreciate t... read more
Frequently asked questions about Nissan of McKinney
How is Nissan of McKinney rated?
Nissan of McKinney has a 4.3 star rating with 11,721 reviews.
When is Nissan of McKinney open?
Nissan of McKinney is closed now. It will open at 8:30 a.m.