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Nissan of McKinney
- Car Dealers
- McKinney, TX
About this business
Location details
3800 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Tried to add fees that changed internet price by over $2k for repairs they did on the car. constant pushing extended warranty even after several times saying no, walked out.
Business response:
Larry, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please contact our General Manager, David Kelley at (469) 634-4865.
They didn't fasten the oil filter on correctly after changing our oil. As a result, some of the oil leaked out after driving it. We had to pay a mobile mechanic to drive to where our car was and fix it. We went back to Nissan of McKinney and they refunded our money for the oil change and paid us for the mobile mechanic fees. While they ended up making it right, the problem should have never happened in the first place.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. At your earliest convenience, please contact our Fixed Operations Manager, Gary Clinton, at 214-491-6500.
Would not budge on price and added nearly $2,000.00 to price listed on CARFAX stating they do that to all of their used car prices.
Business response:
William, we never want a customer to feel as though we aren't doing everything in our power to honor a price. We would love to speak with you about your concerns and see if there's anything we can do to earn back your trust. At your earliest convenience, please contact our General Manager, David Kelley at (469) 634-4865.
I drove 40 miles to Nissan of McKinney for an oil change during the middle of a PANDEMIC. Not a single employee at the dealership was wearing a face mask or gloves. Although not mandated common sense says you should protect your customers. I'm a 64 yr old who has had 3 heart attacks and 2 strokes, that puts me into the high risk category. Will never do business them again. I have been a good customer driving 40 miles one way for my maintanence and this company has no regard for their customers
Business response:
We are disappointed to hear that you did not feel comfortable during your visit to our store. We assure you that the health and safety of our customers and staff are our top priorities, and we are following all CDC, state, and local guidelines. You can learn more about the measures we are taking to ensure a safe and clean environment at https://www.nissanofmckinney.com/news/updates.htm, or reach out to our Fixed Operations Manager, Gary Clinton, at 214-491-6500 to discuss your experience further.
Well the gentleman that called spoke broken English, which I could not understand and refused to deal with; however, when I went to the dealer, I dealt with a used car salesman named Oscar. I told him the only vehicle I was there to see, which was my 2018 Nissan Frontier Desert Runner. Oscar was polite and very personable. That is where my somewhat pleasant experience ended. My fiance and I went there with our own financing; however, they ran another credit report, which was not required. It upset us both. My fiance was unha... read more
Business response:
Christie, we are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. At your earliest convenience, please contact our General Manager, David Kelley at (469) 634-4865.
Customer service was extremely poor. No one greeted me - ever. I was told I would receive a call/text the next morning and after I called 3 times, I finally received a text. Upon picking up my car, again no greeting.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please contact our Fixed Operations Director, Gary Clinton, at 214-491-6500.
Their car wash scratched my suv. They try to say it was already like that. Service manager didnt care to make it right. I wont service or ever consider buying a vehicle here in the future.
Business response:
We take claims of damage very seriously. We would like to speak with you about your concerns and see if there's anything we can do to address them. At your earliest convenience, please contact Service Director, Clint Givens, at 469-634-4866.
We scheduled maintenance on our new car, which should have been serviced before leaving the lot. Having received notifications from CarFax, we took it in for service, where there was no record of it having been done previously at the time a purchase (a month ago). I was charged for an alignment that was an issue when I drove it off the lot. The manager was unprofessional, taking a "your word against mine" stance. My experience is that they are rushed and provide poor customer service.
Business response:
Based on your screen name we can't look into this, but we would like the chance to, so please call David Kelley at 469-634-4865 so we can get the proper information we need to get to the bottom of this issue.
Service was fine but I waited 2 hours even with an appointment.
Business response:
Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We are very sorry for this and would love to see what we can do to earn back your trust. Please reach out to Clint Givens at 214-491-6550 at your earliest convenience.
Frequently asked questions about Nissan of McKinney
How is Nissan of McKinney rated?
Nissan of McKinney has a 4.3 star rating with 11,722 reviews.
When is Nissan of McKinney open?
Nissan of McKinney is open now. It will close at 9:00 p.m.