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Nissan of McKinney
- Car Dealers
- McKinney, TX
About this business
Location details
3800 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Polite and prompt - treated me well. HOWEVER, the only reason I brought my vehicle into the shop was to have a Vehicle RECALL NOTICE repair made. When making the appointment, I specifically asked the scheduler - "Do you have the parts you need and are you able to perform the recall fix" - which I was assured "yes, we can perform the recall steps". So I take the time-off to bring the car into shop - and 3 hours later I am informed that they do not have the parts to perform the recall - they will order - and I will have to res... read more
Business response:
We are disappointed to hear that you did not have a more positive experience with us at Nissan Of Mckinney. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.
Poor service and the service advisors and technicians have been ripping me off; for the same issue.I will be changing where to get my vehicle repaired.
Business response:
1995 Nissan Standard E/xe Owner, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (214) 390-5370 at your earliest convenience and we will do our best to resolve this with you.
They threw all the sales tactics from the 90s at me. Prices we agreed to changed after the fact, we were kept for hours longer than we wanted so they could sell warranties. I had to threaten to leave just to get our original agreement honored. Do your research before going here, or it might be less of a headache to go elsewhere.
Business response:
Thank you for providing feedback on your experience, Tim. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you to get some additional information so that we may properly address your situation. At your earliest convenience, please contact our General Manager, David Kelley at (469) 634-4865.
Made an appointment for a recall. They had us bring the vehicle in and leave overnight but called the next day to inform us the part had to be ordered and it would be 5-6 weeks. Why would they not know this before they had us bring in?
Business response:
We are disappointed to hear that you did not have a more positive experience with us at Nissan Of Mckinney. We would like to work towards a resolution, so if you are willing, please reach out to us at (214) 390-5370 to discuss this further.
Terrible!! Went in for tire rotation and oil change. In 20 mins they told me I needed 1500 dollars of other service. We reminded them that the have to special warranties. They said they would have to wait til Monday to get approval. So they only did oil change. This is third time they have tried to rack up extra charges. Dont trust them. Last time took car elsewhere and for what they were going to charge 400 I got down be for 110. Crooks. Will never buy vehicle from them again.
Business response:
Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please contact our Fixed Operations Manager, Gary Clinton, at 214-491-6500.
third time I had my car in for the same reason, and still not fixed, I have to take it back a 4th time now. And my gas gauge indicated I could only go 13 miles with the amount of gas in my tank... geese at least put 1 gal in so that I don't run out of gas before I get to the gas station.
Business response:
We appreciate that you have trusted us enough to work on your vehicle. We can understand that this must be frustrating. At your earliest convenience, please contact our Fixed Operations Manager, Gary Clinton, at 214-491-6500.
Sales person doesn't know about car and they want to credit app before go over final #'s. I purchase car from different dealer.
Business response:
David, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. At your earliest convenience, please contact our General Manager, David Kelley at (469) 634-4865.
Was told prices are not negotiable, even for a cash purchase!
Only communicating by email did not end up buying a vehicle. It wound be unfair to rate this dealership.
Business response:
Woody, customer service is our top priority and we want to see if we can address your issue. At your earliest convenience, please contact our General Manager, David Kelley at (469) 634-4865.
Frequently asked questions about Nissan of McKinney
How is Nissan of McKinney rated?
Nissan of McKinney has a 4.3 star rating with 11,722 reviews.
When is Nissan of McKinney open?
Nissan of McKinney is open now. It will close at 9:00 p.m.