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Nissan of McKinney
- Car Dealers
- McKinney, TX
About this business
Location details
3800 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
We were informed via multiple media to go in for recall fix. Arrived for early am appointment and 30 minutes after was informed part was not available at dealership. Wasted my morning when i could have been working.
Business response:
We sincerely apologize for the inconvenience you experienced with your recall appointment. It's frustrating to be informed of a visit only to find that the necessary part was unavailable. We appreciate your feedback, and we encourage you to reach out to our General Manager, David Kelley, at (469) 634-4865. He would be happy to assist you and ensure this issue is addressed. Thank you for your understanding, and we hope to resolve this matter for you promptly.
I don't have anything good to say. I was sold a lemon & now I have nothing
Business response:
We're truly sorry to hear about your experience. Your satisfaction is important to us, and we'd like to address your concerns directly. Please reach out to our General Manager, David Kelley, at (469) 634-4865. He is committed to resolving issues and will work with you to find a satisfactory solution. Thank you for bringing this to our attention, and we hope to turn this experience around for you.
This place is awful. I had a simple repair, I needed a replacement seat wiper arm.. These jerks couldn't call me all day. I dropped off my car at 830 and at 4, I finally called. We had to order the part. They didn't call me when the part came in, and when I went to pick it up, the parts person disappeared for 20 minutes. Then I go to the cashier and no cashier for 15 minutes. An unorganized pathetic excuse for a business
Business response:
Hi 2023 Nissan Pathfinder Platinum Owner, we appreciate your honest feedback, as we are always looking for ways to improve.
Problem still exists. Not a happy customer that the part still isn't available and no time line given
Business response:
We are disappointed to learn of your experience here at Nissan Of Mckinney, and apologize that Nissan does not have the parts available at this time. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
They were not transparent about pricing . I paid way more for the car than what it was listed for .
Have not received a call from Service Manager
Business response:
Hi 2014 Nissan Xterra X/s/pro-4x Owner, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (214) 390-5370 and ask for John Smidt when you have a chance. Thank you, and we look forward to hearing from you.
No stars, I still don't have a car to drive, I want them to keep it, nothing else to say
Business response:
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Here at Nissan Of Mckinney, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our service manager John Smidt at (214) 390-5370 to discuss ways we can better serve you in the future.
Quality of service compromised over petty things. One of the worst experience any one could ever have and on top they are trying to blame customer
Business response:
We are incredibly disappointed to learn about the negative experience you had. It's unacceptable for the quality of service to be compromised, especially over "petty things." We take all customer concerns seriously, and we understand how frustrating this situation must have been for you. In order to investigate this issue thoroughly and ensure a fair resolution, we'd like to connect you directly with our General Manager, David Kelley. Mr. Kelley is committed to understanding customer experiences and ensuring every customer f... read more
I was told I had an appointment and when I arrived I was not listed 6 hours later I was finally done.
Business response:
Hi 2023 Nissan Pathfinder Sv Owner, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Nissan Of Mckinney
Frequently asked questions about Nissan of McKinney
How is Nissan of McKinney rated?
Nissan of McKinney has a 4.3 star rating with 12,297 reviews.
When is Nissan of McKinney open?
Nissan of McKinney is open now. It will close at 9:00 p.m.