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Nissan of McKinney
- Car Dealers
- McKinney, TX
About this business
Location details
3800 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Poor communication, wasted my money for nothing
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand the situation. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
No service advisor came out to attend me. I initiated the service request I had an appointment for.
Business response:
Thank you for your feedback. We never want a customer to feel ignored while visiting us. We would like to speak with you about earning back your trust. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
Not good.Because work is not completely.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
I am not happy with Nissan and will not recommend them to anyone. As part of the Headlight class action lawsuit, I was denied replacement of my headlamps.Even though the only way to see well enough to drive at night is to turn on the bright lights. The service manager said Nissan has nothing to do with it, however, if they were interested in the safety of their Customers it would never have had to go to court. This is a danger not only to passengers in the car but also to pedestrians.
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. At your earliest convenience, please contact our Fixed Operations Manager, Gary Clinton, at 214-491-6500.
Worst service ever. Set appointments and then wait forever. Overcharges for a simple inspection. Stay away- Far Away
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please contact our Fixed Operations Manager, Gary Clinton, at 214-491-6500.
I had McKinney Nissan replace a door handle that cost over $500, days later the other piece of the door handle that covers the keyhole fell off and they didn't want to fix it although they were the ones that caused it to fall off because that part wasn't loose. I was disappointed.
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. At your earliest convenience, please contact our Fixed Operations Manager, Gary Clinton, at 214-491-6500.
Was told they needed to order a part that would take 4 days. Its been over 5 weeks!!
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service is taking longer than expected. We would love to see what we can do to earn back your trust. At your earliest convenience, please contact our Fixed Operations Manager, Gary Clinton, at 214-491-6500.
Will be the last time. Awful.
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand the situation. At your earliest convenience, please contact our Fixed Operations Manager, Gary Clinton, at 214-491-6500.
Sold a me a vehicle tht rear sensor not working tht I took back and tht didnt work...they wouldn't fix it n after I picked it up I noticed I had my rear reflector light broken..I should of read the Car fax the car has been in a rear end collision n they obviously didn't fix it the reflector nor check to see if the rear sensors work whn in reverse before I purchased the vehicle...VERY DISAPPOINTED!
Business response:
Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please contact our General Manager, David Kelley at (469) 634-4865.
Frequently asked questions about Nissan of McKinney
How is Nissan of McKinney rated?
Nissan of McKinney has a 4.3 star rating with 11,722 reviews.
When is Nissan of McKinney open?
Nissan of McKinney is open now. It will close at 9:00 p.m.