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Nissan of McKinney
- Car Dealers
- McKinney, TX
About this business
Location details
3800 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Bad, rude and disrespectful customer service
Business response:
Thank you for taking the time to leave a review about your experience. We're sorry to hear that your recent interaction with our customer service team was not up to our standards. We take all customer service concerns very seriously. To better understand the situation and work towards a resolution, we'd like to hear more about your experience. Our General Manager, David Kelley, is available to discuss this directly with you. He can be reached at (469) 634-4865. We apologize again for this negative experience and hope you'll ... read more
I took the car to recall and engine light was on and they suggested to check what is wrong and they said found vacuum hose leke after that I get called the nissan was ready it was driving rough and I took back next day. I got call need a new transmission and I refused to fix it on my way home the engine light come back with the same code. So I wonder what they fix
Business response:
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We would have to assume that the light that came back on was the transmission that we called you about fixing, but was denied. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Says my vehicle was serviced and haven't been there for 2 months. Promised to get my radio fix almost been a year and still no progress. Come here if you want to have your vehicle and then lie to you and avoid responsibility.
Business response:
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
Needed service within the first few days of purchasing the car
Typical stealership - Wanna charge $100 to change 2 wipers
Business response:
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
All I wanted was an oil change. Service advisor (Abraham) was very pushy/agressive trying to get me to agree to other services. When I declined other services, he responded with "if cheap is what you want, I suggest you go to Walmart"; very rude and unprofessional.
Business response:
We sincerely apologize for the experience you had with your service advisor. An oil change should be a straightforward and pleasant experience, and it's clear we fell short of that expectation. Our service advisors are trained to recommend additional services based on your vehicle's maintenance needs, but that recommendation should never be pushy or disrespectful. Our customers deserve to feel valued and respected, regardless of the service they choose. Thank you for bringing this to our attention. We would appreciate the op... read more
I made an appointment on a Saturday for an inspection and mostly to have my AC looked at. I had 3 reminders during that time with inspection and AC on them. When I arrived I was told me they don't do AC repairs on the weekends. I'd have to leave it and they might get to it that afternoon but they wouldn't stop working on it until Monday. And they didn't have loan of cars. And there was a couple hour wait for the inspection even though I had an appointment. The appointment she said didn't mean anything, they just use them to ... read more
Business response:
Hi Rena E., we appreciate your honest feedback, as we are always looking for ways to improve. Here at Nissan Of Mckinney, we strive for excellence, and are disappointed to hear that you received anything less. Here at Nissan Of Mckinney, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager Dan Irwin at (214) 390-5370 to discuss ways we can better serve you in the future.
Service department is the worst. Very high costs For credit card payments they are charging customers Billing department people are rude.
Business response:
2012 Nissan Altima 2.5/2.5 S Owner, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
I've had my vehicles serviced here before, but this time it was not a great visit. The service advisor was supposedly sick, but was so out of it that my suspicions were elsewhere. I had to track down a service advisor twice to get an update on my car and when my service advisor was gone my car had to be tracked down because the paperwork was under someone else's name/address/phone number! The overall visit took nearly four hours for scheduled maintenance. In the end, there were a few issues at checkout, including being told ... read more
Business response:
Hello there, we are truly sorry to hear about your recent experience at our service center. Your feedback is valuable to us and we will address these issues with our team to ensure better service in the future. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.
Frequently asked questions about Nissan of McKinney
How is Nissan of McKinney rated?
Nissan of McKinney has a 4.3 star rating with 12,297 reviews.
When is Nissan of McKinney open?
Nissan of McKinney is open now. It will close at 9:00 p.m.