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Nissan of McKinney
- Car Dealers
- McKinney, TX
About this business
Location details
3800 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Sales guy Ethan was great! unfortunately he works with a glass square room full of red shirt used car salesmen that sit around and flat or LIE about the vehicle and make fun of you(the customer) loud enough other customers heard it and told us. The customer service is HORRIBLE and absolutely for zero reason except they clearly hate their job n take it for granted and treat buyers like they don't need them. THEY LIE!! n make fun of you all while not helping! DONT TRUST THEM GO SOMEPLACE ELSE!!!
Business response:
We are disappointed to learn of your experience here at Nissan Of Mckinney, but will take this opportunity to improve.
I will never go back. 5+ hours for a scheduled oil change and tire rotation. They did not communicate that my vehicle was done. I had to call and check. When driving home, it started to shake. Took it immediately to another mechanic and the balance was extremely off. The other mechanic fixed it and now drives fine. The vehicle had no issues prior to going to Mckinney Nissan.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com
Terrible. After being a customer for over 10 years. I have never been treated so unkind lack of communication and lack of empathy will never return.
Business response:
Hi there, I would like to get some more details about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (214) 390-5370 and ask for David Kelley. We look forward to hearing from you.
My sales rep. was very nice and genuine. He was newer to the dealership but was sincere with his approach. The experience with the dealership as a whole, from "shark-like" internet pricing tactics to the finance team; the experience was unsettling. There was a 8k difference between the internet price and actual price. The category "options" added $5500 by itself. The "options" were never explained or removed. Moving to finance, you could tell their team is slow and under prepared. Terrible.
Business response:
We're disappointed to hear your experience wasn't up to par. We'd appreciate the chance to hear your concerns in-depth and suggest appropriate solutions. At your earliest convenience, please contact our General Manager, David Kelley at (469) 634-4865. We're confident that we can turn your experience around, and look forward to getting correcting it!
They will do anything to get out of warranty work. How does an intake cause a headlight to fail?
Business response:
we're disappointed to hear your experience wasn't up to par. We'd appreciate the chance to hear your concerns in-depth and suggest appropriate solutions. At your earliest convenience, please contact our General Manager, David Kelley at (469) 634-4865. We're confident that we can turn your experience around, and look forward to getting correcting it!
Poor service was not engaging at all. Left and went to another lot and purchased the car of my dreams. For that I thank you!
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience.
It was terrible. I have to wait for a long time. My service advisor Justin was not there. He was cold on approaching and did not care at all. I have to get help from another service advisor because he was not there. There are two Justin there. The one who service me was not good. The other Justin who served me before was so great. He was total opposite of this one. I will never go to him again.
Business response:
We are disappointed to hear that you did not have a more positive experience with us at Nissan Of Mckinney. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (214) 390-5370 so we can work towards a resolution. We look forward to hearing from you.
Terrible customer service. Couldnt identify the problem and after keeping it for 2 entire days said they think it was just low on gas. When in fact the low gas feature stated it had 40 miles left of gas.
Business response:
Hi there, I would like to get some more details about your experience with us. Please reach out to us at (214) 390-5370 when you can so we can address this situation directly. Thank you and have a great day.
I wasnt pleased. I found the car Id been looking for across five states but my experience was tumultuous at best. My salesman was warm and personable however my transaction was littered with inconsistencies in information relayed by management from the onset. The bow on top of my sales experience was that my used $45,000 car shuttered and stalled two days post contract signing. End result, almost a month of rental vehicle expenses just waiting for the service departments first available app.
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. At your earliest convenience, please contact our General Manager, David Kelley at (469) 634-4865.
Frequently asked questions about Nissan of McKinney
How is Nissan of McKinney rated?
Nissan of McKinney has a 4.3 star rating with 11,721 reviews.
When is Nissan of McKinney open?
Nissan of McKinney is open now. It will close at 9:00 p.m.